Unexplained Shut Down related to NVIDIA Driver

Joyfullydoomed

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I just upgraded from Windows XP to Windows 7 Ultimate (64 Bit) yesterday and I have a problem none of my computer friends can fix!

Whenever I play high quality movies or use Google Earth my computer fan starts whirring really fast for about 2 or 3 second then the computer shuts off. I am able to replicate this when I try to get a Windows Experience Index Rating. My computer will shut of when running the first process "3D Directx9" (that is what I THINK it is called).

This is tied to my NVIDIA Driver somehow because I was advised to roll back my "NVIDIA Quadro NVS 120M" Driver. Afterwards, the display was stretched (as expected) and I was able to run the WEI Rating for a score of 1 based on "graphics" and "gaming graphics".

I reinstalled my driver because the stretched display bothered me a lot, but I really need this problem fixed.

Thank you to anyone who can help out!
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel Core Duo T5500 @ 1.66 GHz2 GBNVIDIA GeForce Go 7400
Computer Manufacturer/Model Number
Dell Latitude D820
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core Duo T5500 @ 1.66 GHz
Motherboard
Model: 0D687K
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7400
Welcome

To me it sounds like classic overheating symptoms. If this is the situation, it must be corrected as it can damage the hardware.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
... well it could be over heating but I don't see how. I JUST updated to Windows 7 and while using Windows XP I had NO similar problems.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel Core Duo T5500 @ 1.66 GHz2 GBNVIDIA GeForce Go 7400
Computer Manufacturer/Model Number
Dell Latitude D820
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core Duo T5500 @ 1.66 GHz
Motherboard
Model: 0D687K
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7400
... well it could be over heating but I don't see how. I JUST updated to Windows 7 and while using Windows XP I had NO similar problems.

Really does sound like overheating. Win 7 taxes your hardware more than XP so is to be expected. download gpu-z, and cpu-z (both free) to keep an eye on the temps

Ken
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
... well it could be over heating but I don't see how. I JUST updated to Windows 7 and while using Windows XP I had NO similar problems.

Really does sound like overheating. Win 7 taxes your hardware more than XP so is to be expected. download gpu-z, and cpu-z (both free) to keep an eye on the temps

Ken

Thanks. I got those and I'm monitoring the temperatures. Is there any way to fix this if it is an overheating problem? Also, at what temperature should I start worrying?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel Core Duo T5500 @ 1.66 GHz2 GBNVIDIA GeForce Go 7400
Computer Manufacturer/Model Number
Dell Latitude D820
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core Duo T5500 @ 1.66 GHz
Motherboard
Model: 0D687K
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7400
Hi

I would worry at about 125C., but try to keep it lower.
Much more than that you will have problems

You are probably having problems because your computer does not have sufficient specs for resource hungry programs, you mentioned some of the problem programs, yourself. Until you can get another laptop, stay way from those demanding, resource hungry programs.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Hi

I would worry at about 125C., but try to keep it lower.
Much more than that you will have problems

You are probably having problems because your computer does not have sufficient specs for resource hungry programs, you mentioned some of the problem programs, yourself. Until you can get another laptop, stay way from those demanding, resource hungry programs.

I understand that and I will try not to use them, however it is also having an affect on videos. Videos are something I really enjoy watching but they are causing the same problem. This is only with files I have on my computer, and has no affect on online videos (as far as I can tell).

I am a college student with a 4 year total protection plan on this laptop. I'm at the 2.5 year mark and I doubt I'll be getting a new one until it's essential. So, is it pretty much "Go back to Widows XP" until I get a better computer?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel Core Duo T5500 @ 1.66 GHz2 GBNVIDIA GeForce Go 7400
Computer Manufacturer/Model Number
Dell Latitude D820
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core Duo T5500 @ 1.66 GHz
Motherboard
Model: 0D687K
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7400
Do you have the DVD for 32 Bit of Windows 7?
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Do you have the DVD for 32 Bit of Windows 7?

Yes I do, however this same problem exists with 32 Bit.

It's a long story involving friends who are more computer savvy than I, but essentially I was running Windows 7 32 Bit a few days ago but then was told to run 64 Bit because it's "better", although I'm not sure how.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel Core Duo T5500 @ 1.66 GHz2 GBNVIDIA GeForce Go 7400
Computer Manufacturer/Model Number
Dell Latitude D820
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core Duo T5500 @ 1.66 GHz
Motherboard
Model: 0D687K
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7400
I can only give you objective facts. If both 32 and 64 bit Windows 7 does not perform properly and you were happy with XP, you should do what makes you happy.

But before you change there are a few things you can try

Turn off Aero, that takes resources. Then get back and tell me the result.
 
Last edited:

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
I can only give you objective facts. If both 32 and 64 bit Windows 7 does not perform properly and you were happy with XP, you should do what makes you happy.

But beore you change there are a few things you can try

Turn off Aero, that takes resources. Then get back and tell me the result.

I disabled it and ran the WEI rating (best way I know of checking).

The computer shut off when the the temperature of the GPU reached 115 C (YIKES).

I may just go back to XP. But XP is so disappointing compared to the abilities of 7 :(
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bitIntel Core Duo T5500 @ 1.66 GHz2 GBNVIDIA GeForce Go 7400
Computer Manufacturer/Model Number
Dell Latitude D820
OS
Windows 7 Ultimate 64 bit
CPU
Intel Core Duo T5500 @ 1.66 GHz
Motherboard
Model: 0D687K
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7400
Here are some things that you can do. Only make changes when you have expertise in that area. Making an incorrect change can cause problems. Always make a system restore point before making a change.

Optimize Your PC - Reduce Resources Usage
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
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