Windows 7 64-bit hanging randomly for 15-30 seconds

[Hesadanza]

I've been using Windows 7 64-bit for several months, but just a couple weeks ago it began hanging randomly. It doesn't matter what program I'm in, randomly the program will stop responding, and I'll get the message "Not Responding" in the title bar of the app. The mouse and keyboard still work during this time, and I can bring up the task manager (which shows nothing out of the ordinary). But the app is completely frozen during this time, and I get the spinning cursor. After the hang, which takes 15-30 seconds, everything goes back to normal.

I've been unable to pinpoint the problem. I've done tests on my hard drives and memory, and they seem to check out fine.

Any help would be appreciated. I'm open to entertaining any ideas that might help solve this problem.

 

[Hesadanza]

Can anyone help? What other information do you need to know to diagnose this problem?

 

[Hesadanza]

Is there anyone that can help me?

 

[Jonathan_King]

Well it's been 2 days and no replies. I've been watching to see if anyone knows a good solution, but none came.

Try my trial-and-error method of a repair install, or maybe a system restore to get to a point before the problem began.

 

[yowanvista]

I've been using Windows 7 64-bit for several months, but just a couple weeks ago it began hanging randomly. It doesn't matter what program I'm in, randomly the program will stop responding, and I'll get the message "Not Responding" in the title bar of the app. The mouse and keyboard still work during this time, and I can bring up the task manager (which shows nothing out of the ordinary). But the app is completely frozen during this time, and I get the spinning cursor. After the hang, which takes 15-30 seconds, everything goes back to normal.

I've been unable to pinpoint the problem. I've done tests on my hard drives and memory, and they seem to check out fine.

Any help would be appreciated. I'm open to entertaining any ideas that might help solve this problem.

Your problem could be malware related
Run a full scan of malwarebytes in safe mode

 

[Hesadanza]

I ran a scan of malwarebytes in safe mode, and it came up with 1 object found:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

From the malwarebytes forums it seems that is a false positive.

 

[zigzag3143]

I've been using Windows 7 64-bit for several months, but just a couple weeks ago it began hanging randomly. It doesn't matter what program I'm in, randomly the program will stop responding, and I'll get the message "Not Responding" in the title bar of the app. The mouse and keyboard still work during this time, and I can bring up the task manager (which shows nothing out of the ordinary). But the app is completely frozen during this time, and I get the spinning cursor. After the hang, which takes 15-30 seconds, everything goes back to normal.

I've been unable to pinpoint the problem. I've done tests on my hard drives and memory, and they seem to check out fine.

Any help would be appreciated. I'm open to entertaining any ideas that might help solve this problem.

Next time it happens open task manager>right click the hung process>click create DMP file. Find it and upload it using these instructions. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html



Ken

 

[Hesadanza]

So it just hung while I was in Adobe Illustrator, and I went to the task manager, and created a DMP file of the Illustrator process. The DMP file it made is 609 megabytes in size. That's probably not good to upload.

Maybe I'll wait until it hangs in Firefox, or another app.

 

[zigzag3143]

So it just hung while I was in Adobe Illustrator, and I went to the task manager, and created a DMP file of the Illustrator process. The DMP file it made is 609 megabytes in size. That's probably not good to upload.

Maybe I'll wait until it hangs in Firefox, or another app.

Go here (see pic) and make it a small memory DMP. configure it as shown. Next time DMP will be smaller.


You can still park that DMP on a service like rapid share and give us the link.

Ken

 

[Jonathan_King]

Here's the pic Ken meant to show:

View attachment 65264

 

[Hesadanza]

I changed it to a small memory dump, and when it hung again, it created a dump file of 839 megs. I'm going to have to try to catch it when it hangs in a different program.

 

[fseal]

Does the HD light come on and stay lit solid during these events by any chance?

 

[Hesadanza]

Yes, the HD light comes on a stays lit during these hangs. I've done tests on the drives with SeaTools, and everything checks out. Any other suggestions to test the drives?

 

[thegm]

Hi,

I'd go for a HW problem...

try to download ProccessExplorer (formally sysinternals)
http://download.sysinternals.com/Files/ProcessExplorer.zip

look to see whether when the system hangs the part of " Hardware Interrupts) consumes a big chunk of your system resource Memory ar probably better - the cpu.

If it does, try some HW diag tools:
HDTune - http://www.hdtune.com/files/hdtunepro_401_trial.exe
MemTest - http://hcidesign.com/memtest/MemTest.zip
System Integrity Checker - Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
(thanks to Captain)

Hope that helps...
TheGM

 

[Hesadanza]

I'll take a look at that.

I tried the system integrity checker, and it did not find any integrity violations.

 

[fseal]

If the HD come on it is likely a storage driver issue. If you are using an SSD then there is a specific problem that causes this exact thing and it is called "Native Command Quing" a feature put into drivers snd rotating Hard Drives so theycould queue up may read or write commands and execute them in the order that was best for the current position of the heads.

This is not neded so much for SSD, though is available but I found that on my SSD it would frequently hang the system like this.

First I would try updating the intel or nvidia storage drivers for your mother board. If that doesn't work, turn off NCQ:

Find the SATA entry in the hardware manager for the drive in question and then fin the setting in one of the tabs to turn off Native Command Queing (NCQ).

The one side effect of this that I've seen is that the Windows Experince Index will not run. It bails out at testing the HD :/