Solved Windows 7 64 bit Hangs on Shutdown & More

[Michael108]

Hello All

I am hoping that someone can help me with this one:

I am running Windows 7 64 and whenever I attempt to shut-down my laptop, it just hangs on the "shutting-down" screen...

Here are some other pieces of info that might help:

* The machine will shut down if a I start Windows in Safe Mode

* The machine still hangs when shutting down if I attempt a 'clean boot' (meaning that I have disabled all non-Microsoft services)

* If I look through the Event Viewer, I notice the following errors:
Source Event ID Task Category
System Restore 8211 None
System Restore 8193 None
SideBySide 35 None
Application Hang 1002 (101)

* This computer is a little bit loaded--Hard Drive is about 99% full

Any help that can be offered is Greatly Appreciated

Thanks!
Michael

 

[gregrocker]

Work through these troubleshooting steps especially achieving a Clean Boot and the cleaning/defragging steps. I'd also move some data off now or delete it to free up space.

The steps show how to google repeat errors' verbatim text to find how others solve them.

I'd also run the hardware tests just to clear those.

If all else fails run the tool which the Pro's use to trace these hangs: Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

 

[DavidE]

* This computer is a little bit loaded--Hard Drive is about 99% full

That's not good!
How many Gigs of free space do you have?

 

[Michael108]

Thank You Both for the suggestions

* I would like to remove some of the programs from the CPU but unfortunately, the Program Unistall is also hanging...

That said, I'll remove the data, but I am not too sure that is the prob...

@DavidW7ncus: 5 Gigs Free out of 450 Gigs Total

@GregRocker: Trying to work through the list you sent, but I am not sure that I will be able to.... Is my main goal to get a clean boot?

M

 

[lehnerus2000]

Try this tool

Have you tried the tool in this post?
http://www.sevenforums.com/general-...7-take-long-time-shut-down-2.html#post1637053

 

[gregrocker]

Clean Boot will help if it's a program running in the background that's causing the problem, which might be hinted when you study the logs and use the System Resources in the steps - including the one in lenherus2000's image above.

You should also check for infection and then run SFC -SCANNOW Command to see if you have damaged system files. If it fails then boot into System Recovery Options to run SFC -SCANNOW Run in Command Prompt at Boot

But the steps that fail are also important to report back as it gives us clues to help you. So be thorough.

 

[Michael108]

@Lehnerus2000:

Thank you for showing me this tool

The tool did note that 3 programs were causing Windows to enter Hibernate or Sleep too slowly...

They were DellDock.exe -&- McAfee HTML UI Container.exe

(That said, the tool did find anything that was preventing/delaying shut down)

* What do I do about this issue?

Thanks

 

[gregrocker]

MucAfee is one of the worst problems we see on Win7. Try to uninstall it now in Control Panel and then use the MacAfee Removal Tool from its website found by Googling to get the leftovers because it is like a bad infection.

Replace with Microsoft Security Essentials and the Win7 firewall.

The other problem program Dell Dock is part of the bloatware and useless factory utilities which Dell adds in that throttle good performance of the best OS ever. You can either Clean up factory bloatware or use the Win7 installer to Clean Reinstall Windows 7 Factory OEM which is a much-superior install.

 

[Michael108]

Hi & Thanks

I tried to run the SFC -SCANNOW Command from Windows as an Admin, but it did not run, rather returned the message that:

Windows Resource Protection could not start the repair service

* Also I will try to remove McAfee... The only problem is that program unistall (from Control Panel) is also hangin

 

[gregrocker]

You have damaged System files. Boot into System Recovery Options Command Line to run SFC -SCANNOW Run in Command Prompt at Boot.
Run it until files are repaired or reports they cannot be repaired.

I would first disinfect your OS running Malwarebytes, in Safe Mode if necessary. If you cannot run it then download and burn to CD or write to flash stick Microsoft Standalone System Sweeper.

System files may not repair if not first disinfected.

You must also be thorough. Do not skip any steps (like SFC from Command Prompt) without discussing them first.

 

[Michael108]

@GregRocker

Dude! Rock on -- I think that did it. The whole machine is running better.

For clarity:

1) I ran the sfc from the command prompt at boot
2) It said that a repair was in process but restart was required to complete (this it did about 2 or 3 times)
3) Then, I am not sure what to call this step, but the laptop automatically ran through a system checking in DOS, repairing files, something with orphaned files, etc.. (again, Lack of experience leaves me at a loss for proper jargon, but it went through 3 distinct phases)
4) Then on the next restart things are running much faster/smoother and the laptop shutsdown

Massive Appreciation * any thoughts and comments here also appreciated (as not sure I am totally out of the woods)

Also once McAfee is Uninstalled--what is suitable replacement for protection again virus, etc...

Best

 

[lehnerus2000]

No problems

@Lehnerus2000:

Thank you for showing me this tool

No problems.

As I stated in the original post, I only discovered that tool relatively recently myself (~ 8 months ago).

 

[gregrocker]

The Performance Issues are listed in the troubleshooting steps I posted earlier in the thread. You should know this if you'd worked through them as suggested:

... Check for cued issues at top of Tools page, Generate A System Health Report.

Also once McAfee is Uninstalled--what is suitable replacement for protection again virus, etc...

Again it was the second sentence in my MucAfee post:

Replace with Microsoft Security Essentials and the Win7 firewall.

What were the results of Malwarebytes scan?

How many times did you run SFC command? It should be run repeatedly until it finds no violations. It should also work from the Desktop Command Line: SFC -SCANNOW Command

There is no success in these cases without utter thoroughness. There are even more steps once we are convinced you have completed all of the others. Start at the top of the thread.

 

[Ken Honore]

After combing through similar threads as this one, I discovered my experience with delayed start ups and hanging shutdowns had to do with a failing external drive. If you having this issue I would first unplug all external drives then boot PC... If there is no delay in start up or shutdown One of your drives is the culprit. Plug them in one at a time... Power up each time to discover which one is failing. Here's a thread I found after the fact related to this issue. http://www.sevenforums.com/hardware...rive-causing-system-freeze-boot-shutdown.html

 

[s nermal kumar]

Win 7 Sp1 64 bit machine wont sleep/shutdown

I tried all the options listed below,

-Disabling Microsoft Services in the msconfig window
Verdict: Not necessary,as the issue persisted with or without enabling/disabling them...

-Trying to install a hotfix provided by Microsoft for sleep/shutdown problem
Verdict: It analysed if a patch was needed,and popped a message stating hotfix was not required for my system.

-Disabling/enabling network adapters in the device manager
Verdict:Not necessary,as the issue persisted with or without enabling/disabling them...

-Performing a diskcheckup at the next boot
Verdict: The issue persisted even after that,so,though this step helps in cleaning up the disk,it didn't solve the issue...

-Disabling/enabling 3rd party software services in services.msc list which consumes a lot of memory.
Verdict: The issue persisted even after this step...

What solved my problem was disabling virus protection before shutting down my system and enabling it once my system has rebooted---This worked like a charm!

(I am using Quick Heal 2016 total protection and feel like that in itself is a virus with the kind of problems it gave by messing up with all the .exe files in the system,not happy with Quick Heal for taking over my complete system and messing it up badly...)

P.S: My system had its O/S reinstalled after reformatting the entire disk before facing this issue(sleep/shutdown) ,so,technically we can rule out a virus attack,maybe the reformatting missed some previous virus which might be causing this problem,I am not sure,maybe someone can throw some light on that...

For now,I am happy that the issue is resolved

 

[Dannie9120]

My system hangs a lot even after upgrading my hard disk and RAM to 250gb & 4gb.

It was extremely difficult to work in the sites like www dot exam-labs dot com/info/70-086 even though they doesn't use any complex graphics. I got system engineers but to them its a site issue or network issue but I'm using the same network with the same configuration in accessing the site through father's pc which works fine.