BSOD on brand new build BCCode 50. Windows 7 hm prem

[RAWhitelock]

I have experienced 12 BSOD's since I built this computer this past Sunday. It usually happens when I restart the machine. This computer is my first build, so I do not have much troubleshooting experience when it comes to computers at all.

Attached is a zip of the Dmp files.

ps. I am running windows 7 home premium.

 

[zigzag3143]

I have experienced 12 BSOD's since I built this computer this past Sunday. It usually happens when I restart the machine. This computer is my first build, so I do not have much troubleshooting experience when it comes to computers at all.

I tried to attach the minidump file (or at least one of the 12), but my computer said I do not have permission to share the file. I have attached a screenshot of what it said. How do I change permissions so that I can attach the minidump files for you all to look at? Thanks for the help in advance!

ps. I am running windows 7 home premium.

If you drag it to the desktop you can zip it there.

let us know if you need help

Ken

 

[RAWhitelock]

Here is a zip of the results from the SF diagnostic tool

 

[zigzag3143]

Here is a zip of the results from the SF diagnostic tool

We need the Dmp file. Use these to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks

Ken

 

[RAWhitelock]

Here is a zip of the results from the SF diagnostic tool

We need the Dmp file. Use these to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks

Ken

I tried doing that and this is what I get when I try to zip it. What do I do now?

 

[RAWhitelock]

Here's the dmp file!

I think I figured it out. Is this it?

 

[RAWhitelock]

the rest of the dmp files as well.

here are the rest of the dmp files as well. Thanks so much for your help. Hopefully we can get this sorted.

Russell

 

[RAWhitelock]

Here is a zip of the results from the SF diagnostic tool

We need the Dmp file. Use these to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Thanks

Ken

Okay, Ken. I think I've gotten it right now. Right? Thanks, Ken!

Russell

 

[zigzag3143]

here are the rest of the dmp files as well. Thanks so much for your help. Hopefully we can get this sorted.

Russell

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would down load memtestx86 and run it for at least 5 passes.

Run a system file check (sfc /scannow)

What AV are you running?

Let us know the results.

041910-23992-01.dmp    4/19/2010 8:06:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`6eaeea28    00000000`00000000    fffff880`026ad3f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\041910-23992-01.dmp    4    15    7600    
042010-25552-01.dmp    4/20/2010 10:43:36 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa83`6eae7800    00000000`00000000    fffff880`067083f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042010-25552-01.dmp    4    15    7600    
042110-21278-01.dmp    4/21/2010 4:27:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`21bcf828    00000000`00000000    fffff880`066fa3f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21278-01.dmp    4    15    7600    
042110-21980-01.dmp    4/21/2010 11:44:10 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa87`fef4c108    00000000`00000000    fffff880`066673f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21980-01.dmp    4    15    7600    
042110-22245-01.dmp    4/21/2010 11:10:40 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`3b529b80    00000000`00000000    fffff880`067033f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-22245-01.dmp    4    15    7600    
042210-21668-01.dmp    4/22/2010 9:29:18 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa82`a8b4d298    00000000`00000000    fffff880`068573f3    00000000`00000005    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder (3)\042210-21668-01.dmp    4    15    7600

 

[RAWhitelock]

I am running Norton AV. I will try what you suggested and get back to you. Thanks.

Russell

 

[RAWhitelock]

here are the rest of the dmp files as well. Thanks so much for your help. Hopefully we can get this sorted.

Russell

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would down load memtestx86 and run it for at least 5 passes.

Run a system file check (sfc /scannow)

What AV are you running?

Let us know the results.

041910-23992-01.dmp    4/19/2010 8:06:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`6eaeea28    00000000`00000000    fffff880`026ad3f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\041910-23992-01.dmp    4    15    7600    
042010-25552-01.dmp    4/20/2010 10:43:36 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa83`6eae7800    00000000`00000000    fffff880`067083f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042010-25552-01.dmp    4    15    7600    
042110-21278-01.dmp    4/21/2010 4:27:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`21bcf828    00000000`00000000    fffff880`066fa3f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21278-01.dmp    4    15    7600    
042110-21980-01.dmp    4/21/2010 11:44:10 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa87`fef4c108    00000000`00000000    fffff880`066673f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21980-01.dmp    4    15    7600    
042110-22245-01.dmp    4/21/2010 11:10:40 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`3b529b80    00000000`00000000    fffff880`067033f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-22245-01.dmp    4    15    7600    
042210-21668-01.dmp    4/22/2010 9:29:18 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa82`a8b4d298    00000000`00000000    fffff880`068573f3    00000000`00000005    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder (3)\042210-21668-01.dmp    4    15    7600

Memtest86 should I download? Too many choices here. Memtest86+ - Advanced Memory Diagnostic Tool Sorry btw. I am really new to this.

 

[RAWhitelock]

here are the rest of the dmp files as well. Thanks so much for your help. Hopefully we can get this sorted.

Russell

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would down load memtestx86 and run it for at least 5 passes.

Run a system file check (sfc /scannow)

What AV are you running?

Let us know the results.

041910-23992-01.dmp    4/19/2010 8:06:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`6eaeea28    00000000`00000000    fffff880`026ad3f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\041910-23992-01.dmp    4    15    7600    
042010-25552-01.dmp    4/20/2010 10:43:36 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa83`6eae7800    00000000`00000000    fffff880`067083f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042010-25552-01.dmp    4    15    7600    
042110-21278-01.dmp    4/21/2010 4:27:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`21bcf828    00000000`00000000    fffff880`066fa3f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21278-01.dmp    4    15    7600    
042110-21980-01.dmp    4/21/2010 11:44:10 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa87`fef4c108    00000000`00000000    fffff880`066673f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21980-01.dmp    4    15    7600    
042110-22245-01.dmp    4/21/2010 11:10:40 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`3b529b80    00000000`00000000    fffff880`067033f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-22245-01.dmp    4    15    7600    
042210-21668-01.dmp    4/22/2010 9:29:18 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa82`a8b4d298    00000000`00000000    fffff880`068573f3    00000000`00000005    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder (3)\042210-21668-01.dmp    4    15    7600

Update: I ran sfc and it could not "find any integrity violations"
As for running memtest- I am having a hell of a time trying to download and run it without any luck. How do I do this? Please advise. Thanks

Russell

 

[DocBrown]

Download memtest86 .iso for windows. Burn to CD as a bootable CD. I use Free program ImgBurn.

Memtest86.com - Memory Diagnostic

 

[RAWhitelock]

Download memtest86 .iso for windows. Burn to CD as a bootable CD. I use Free program ImgBurn.

Memtest86.com - Memory Diagnostic

so I burn the memtest folder to a disc, then shutdown my computer. Then I turn it back on and do what? I apologize for all the questions, but I'm going to need an idiot-proof explanation of how to run it. The most I've done with computers up until this past weekend was surf the web! I have no clue what I'm doing. Thanks!


Russell

 

[DocBrown]

Download memtest86 .iso for windows. Burn to CD as a bootable CD. I use Free program ImgBurn.

Memtest86.com - Memory Diagnostic

so I burn the memtest folder to a disc, then shutdown my computer. Then I turn it back on and do what? I apologize for all the questions, but I'm going to need an idiot-proof explanation of how to run it. The most I've done with computers up until this past weekend was surf the web! I have no clue what I'm doing. Thanks!


Russell

Did you burn it as a bootable CD ? So It will boot on startup instead of windows !

 

[RAWhitelock]

here are the rest of the dmp files as well. Thanks so much for your help. Hopefully we can get this sorted.

Russell

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would down load memtestx86 and run it for at least 5 passes.

Run a system file check (sfc /scannow)

What AV are you running?

Let us know the results.

041910-23992-01.dmp    4/19/2010 8:06:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`6eaeea28    00000000`00000000    fffff880`026ad3f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\041910-23992-01.dmp    4    15    7600    
042010-25552-01.dmp    4/20/2010 10:43:36 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa83`6eae7800    00000000`00000000    fffff880`067083f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042010-25552-01.dmp    4    15    7600    
042110-21278-01.dmp    4/21/2010 4:27:12 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`21bcf828    00000000`00000000    fffff880`066fa3f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21278-01.dmp    4    15    7600    
042110-21980-01.dmp    4/21/2010 11:44:10 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa87`fef4c108    00000000`00000000    fffff880`066673f3    00000000`00000005    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-21980-01.dmp    4    15    7600    
042110-22245-01.dmp    4/21/2010 11:10:40 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`3b529b80    00000000`00000000    fffff880`067033f3    00000000`00000002    ndis.sys    ndis.sys+c5e5                    x64        C:\Users\K\Desktop\New folder (3)\042110-22245-01.dmp    4    15    7600    
042210-21668-01.dmp    4/22/2010 9:29:18 PM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa82`a8b4d298    00000000`00000000    fffff880`068573f3    00000000`00000005    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\New folder (3)\042210-21668-01.dmp    4    15    7600

Ken,

I replaced my RAM because I was still within the return period. I am still having the same problem. Whenever I restart my computer I get BSOD. And I get the same error code every time BCCode 50. I will attach the lastest dmp file.
Could it be my AV? Like I said, this ONLY happens when I restart the machine. If I shut it down and then turn it on everything works normally.
Thanks.

Russell

 

[RAWhitelock]

Removed AV and issue persists

Okay. So far I have:

-Replaced the Ram
-Uninstalled Norton AV

Niether has solved the problem. After I uninstalled Norton, I was prompted to restart, when I did I got the BSOD. I have attached the minidmp file. Blast you, BSOD. Blast.

I'm getting frustrated here. What could be the issue? This machine is only 6 days old!

THIS close to buying a Mac,

Russell.

 

[sygnus21]

I'm getting frustrated here. What could be the issue? This machine is only 6 days old!

Did you build the machine or did someone else build it? And if built by someone else, is it under warranty? If so, no need in frustrating yourself, take it back for repair. As versed as I am in computers, I'm not going through a lot of hoopla with a malfunctioning machine; I'm taking it back for repairs, especially if it's 6 days old!

My opinion.

Also could you be a little more specific about your system specs. Look at mine for example. Would be helpful to know what RAM you have? You might also check to see if the timings and voltage is set correctly per manufacturer's specs. Also what video card do you have.

As far as dump files, that's going to have to be someone more experienced than me as I haven't learned to read them yet. Sorry.

 

[RAWhitelock]

I'm getting frustrated here. What could be the issue? This machine is only 6 days old!

Did you build the machine or did someone else build it? And if built by someone else, is it under warranty? If so, no need in frustrating yourself, take it back for repair. As versed as I am in computers, I'm not going through a lot of hoopla with a malfunctioning machine; I'm taking it back for repairs, especially if it's 6 days old!

My opinion.

Also could you be a little more specific about your system specs. Look at mine for example. Would be helpful to know what RAM you have? You might also check to see if the timings and voltage is set correctly per manufacturer's specs. Also what video card do you have.

As far as dump files, that's going to have to be someone more experienced than me as I haven't learned to read them yet. Sorry.

system specs:
OS Windows 7 64bit CPU AMD Phenom II X4 925 Motherboard Gigabyte 890GPA-UD3H Memory 4GB KIT (2X2GB) DDR3 PATRIOT PVS34G1600LLK
I built it myself. What are my options?

 

[RAWhitelock]

Isn't it strange that BSOD only occurs when I restart?