Acer Aspire 5942g powersmart management problem.

[g47]

Hello guys....
Great forum here, great job.
Unfortunately, my first post is about a problem i am having.
I have this acer Aspire 5942g.
The power management button on the upper right or the program or both (?) does not seem to work.
I have of course launch manager and power management programs installed.
When i press the button, it does light up green, but i have no indication on the screen like i have when i activate wlan or bluetooth.
When the drivers of the powersmart manager are uninstalled the button does not light up green when i press it, so it seems that the drivers partially work.
Also, nothing changes in my power settings nor the screen brightens down, no sign that it works.
Actions i took so far:
I uninstalled and installed both programs, and i run them as admin.
I installed first the launch manager and then the power management and the opposite.
Nothing changed.
I go to c: program files:acer:acer powersmart manager and try to open the right exe file which i think is ePowerMsg but then i get an error message saying that the element ePowerMsg stopped working.
The window is this: http://img219.imageshack.us/img219/7852/16279115.png
Is this the right exe?
I tried with ac only, ac and battery, battery only, same results.
What can i do now?
Please some help...

 

[thefabe]

Welcome to Seven Forums. If you get a stop error I think it's an error code 10, you might want to zip up the minidump file so those members that are really good at reading them might be able to help. At this point my only other suggestion is to contact Acer support and see if they have any ideas. Fabe

 

[g47]

Thank you for your answer.
How can i take the minidump file to zip it?
I really dont have the knowledge.

 

[thefabe]

Right click on the dump file>select send to> zip (compressed) folder>click on the paper clip icon above>browse your computer for where you put the zipped folder and select it> then upload> then atttach it.

 

[g47]

I am sorry but i can not see the option dump file.
Should i have any special program to have this option?
I dont know how to create one file like this.

Also, something new.
I found something that may help members that have the knowledge.
I go to c: ProgramData: OEM: Power Management: Log
There i found a notepad file which had these written:

04122010_141310 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
04122010_141310 | DefaultPowerOption | info | CheckTrayReg() - END
04122010_141310 | DefaultPowerOption | info | Battery button supported
04122010_141312 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),The operation completed successfully.


04122010_141312 | DefaultPowerOption | error | PowerWriteDCValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_DC_SEARCH_INDEXER_SETTING),The operation completed successfully.


04122010_141312 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_TYPICAL_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_TYPICAL_AC_SEARCH_INDEXER_SETTING),The operation completed successfully.


04122010_141312 | DefaultPowerOption | error | PowerWriteDCValueIndex(NULL,&GUID_TYPICAL_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_TYPICAL_DC_SEARCH_INDEXER_SETTING),The operation completed successfully.


04122010_141312 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MAX_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MAX_AC_SEARCH_INDEXER_SETTING),The operation completed successfully.


04122010_141312 | DefaultPowerOption | error | PowerWriteDCValueIndex(NULL,&GUID_MAX_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MAX_DC_SEARCH_INDEXER_SETTING),The operation completed successfully.


04122010_141312 | DefaultPowerOption | info | Intel VGA
05052010_131559 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_131559 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_131559 | DefaultPowerOption | info | Battery button supported
05052010_131600 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_132854 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_132854 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_132854 | DefaultPowerOption | info | Battery button supported
05052010_132855 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_164137 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_164137 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_164137 | DefaultPowerOption | info | Battery button supported
05052010_164138 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_175926 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_175926 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_175926 | DefaultPowerOption | info | Battery button supported
05052010_175927 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_183625 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_183625 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_183625 | DefaultPowerOption | info | Battery button supported
05052010_183626 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_185323 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_185323 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_185323 | DefaultPowerOption | info | Battery button supported
05052010_185324 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_192045 | DefaultPowerOption | info | Battery button NOT supported
05052010_192046 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_192926 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_192926 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_192926 | DefaultPowerOption | info | Battery button supported
05052010_192927 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_203551 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_203552 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_203552 | DefaultPowerOption | info | Battery button supported
05052010_203553 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05052010_225224 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05052010_225224 | DefaultPowerOption | info | CheckTrayReg() - END
05052010_225224 | DefaultPowerOption | info | Battery button supported
05052010_225225 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05062010_004748 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05062010_004748 | DefaultPowerOption | info | CheckTrayReg() - END
05062010_004748 | DefaultPowerOption | info | Battery button supported
05062010_004749 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),05062010_163716 | DefaultPowerOption | info | CheckTrayReg() - BEGIN
05062010_163716 | DefaultPowerOption | info | CheckTrayReg() - END
05062010_163716 | DefaultPowerOption | info | Battery button supported
05062010_163717 | DefaultPowerOption | error | PowerWriteACValueIndex(NULL,&GUID_MIN_POWER_SAVINGS,&GUID_SEARCH_INDEX_SUBGROUP,&GUID_SEARCH_INDEXER_SETTING, DEFAULT_MIN_AC_SEARCH_INDEXER_SETTING),




And here is a print screen because it is not very well written in the post.

If someone knows what to do....

 

[thefabe]

Let me see if I can find you some help. Fabe

 

[g47]

I really appreciate it.
I am fighting to see how dump files work to give you the info.
I dont know nothing about these files.
I downladed microsoft debugger and i think i created a file.
I will see.


edit: I got it i think
But i am having difficulties to create the dump file.

 

[thefabe]

You should be able to type in the search box C:\ Windows\Minidump and if a dump file was created it should show up their. Fabe

 

[Jonathan_King]

Here are instructions for uploading the dmp file: http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

Go ahead and just upload the zip folder to this thread.

I'm not sure how much we need it though. It is obvious the problem is with the Acer ePower Management program. If you have uninstalled and reinstalled the program from Acer (Direct link here), I wonder if it is a hardware problem.

Tell us more about the problem. When did this arise? Could a system restore possibly help? I see the machine must be pretty new; if it's still under warranty, you may consider sending the machine into be repaired or replaced.

 

[g47]

I did it but i get an error:

Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0305e000 PsLoadedModuleList = 0xfffff800`0329be50
Debug session time: Tue May 4 19:04:43.429 2010 (UTC + 3:00)
System Uptime: 0 days 0:10:34.615


If i just upload the file here, can you open it?

 

[g47]

I'm not sure how much we need it though. It is obvious the problem is with the Acer ePower Management program. If you have uninstalled and reinstalled the program from Acer (Direct link here), I wonder if it is a hardware problem.

Tell us more about the problem. When did this arise? Could a system restore possibly help? I see the machine must be pretty new; if it's still under warranty, you may consider sending the machine into be repaired or replaced.

Yes, i think this too.
The laptop is just a few days old, but i changed the hdd with a better one and i dont think that warranty is going to cover me.
So i would like to see that as my last option.
It did arise from day one.
I just made a fresh install of windows and i installed all the programs.
I pressed the macro buttons and that one only did not work.
The direct link you gave me is about intel turboboost monitor, what it has to do with the epower utility?

 

[Jonathan_King]

Don't worry about debugging it yourself. Just copy the dmp(s) to the desktop, and select all of them. Right-click on one>send to>new compressed folder.

Then upload it to this site.

 

[g47]

Well its only one file, here it is.




I have contacted Acer, but here in Greece you just cant believe how stupid they are.
More than me that i dont have a good relationship with laptops and pc's.
I am still waiting for an answer.
But sending it to Athens (i live in another town), paying my self for going and coming justo for a software thing is...too much.
If i do not have anything to do, i will format it and set the system up again.
But it is too much work.
I use acronis for taking an image of my system but because the problem was there from day one, a restore is not going to solve it.

 

[Jonathan_King]

You may want to do a memory test just for the heck of it.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_050410-28532-01(2).zip\050410-28532-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0305e000 PsLoadedModuleList = 0xfffff800`0329be50
Debug session time: Tue May  4 12:04:43.429 2010 (GMT-4)
System Uptime: 0 days 0:10:34.615
Loading Kernel Symbols
......................................................Unable to load image Unknown_Module_00000000`00000000, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Unable to add module at 00000000`00000000

Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffffa8005724d80, 0, fffffa8005724d80}

Probably caused by : Pool_Corruption ( nt!ExFreePool+75b )

Followup: Pool_corruption
---------

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and run at least 5 passes.

 

[g47]

It just finished, no errors.
Did the dump file showed about the programs error?
Is there anything else i can do?


I found out also that these two .exe files of the program that does not work are running in the background.

I dont know why or what does that mean, but here is a screen-shot.

Also, here:

There is the notification options for that utility.
I chose to be always on the little image and the notifications.
When i chose that, there was a message saying that it is inactive and there will be an image next time it will be active.

 

[Jonathan_King]

So basically, what's happening is that everything appears to be running and working, but the button doesn't work?

 

[g47]

Yes but not exactly, as when i press the button the screen should be dimmed and the windows aero should be removed, to save the battery.
Nothing of these happens.

I guess i can not avoid the format and a fresh install of windows.
And just for a utility is too much...but i can not have a new laptop not fully working.
There is nothing else to do, right?

 

[Jonathan_King]

Yes but not exactly, as when i press the button the screen should be dimmed and the windows aero should be removed, to save the battery.
Nothing of these happens.

I guess i can not avoid the format and a fresh install of windows.
And just for a utility is too much...but i can not have a new laptop not fully working.
There is nothing else to do, right?

There may be a way you could fix it, but it is beyond my skill. If the clean install doesn't fix it, we can determine that it is a hardware issue.

 

[NoN]

Yes but not exactly, as when i press the button the screen should be dimmed and the windows aero should be removed, to save the battery.
Nothing of these happens.

I guess i can not avoid the format and a fresh install of windows.
And just for a utility is too much...but i can not have a new laptop not fully working.
There is nothing else to do, right?

Hey there!
I've update my Acer power management without any probs few days ago...I did uninstall before, then reinstall the all set after a reboot.

It is normal that the button doesn't work while powered on battery, you should have a pop-up window telling you, once pressed the button it will not work due to wired powered or battery powered.

When you're on battery powered, no need to press this button because it looks like you have a switchable graphic card...just go in the power plan management in the control panel and do your own parameters considering the normal setting, i mean just adjust to your needs.

If you want to be able to use this button on keyboard, i think you should have to set in your bios options (F2 key) to NOT ALLOW Switchable Graphic. But why bother if it's working fine & it could confusing you.

For the Acer Launch management (keyboard shorcuts), it does update fine, and works fine aswell...but the only thing that had never work "since day one", is the keyboard key shorcut "P" when you launch it from the programs...

 

[g47]

Unfortunately the key does not work at all whatever i do.
I do not have any message and i've seen that even if i am on battery with a lot of power remaining, when i press the button it should brighten down the screen.
I am sure about it because i've seen how it work on an another aspire 5942.
Unfortunately the laptop is on its way to the service now.