Windows XP SP3 ..I've really messed up

[LADYPINKtomato1]

I need help.. I un-installed ..a music converter program ..along with it I un-installed ..Word Search.. thinking it was part of the same program.. now I can't get in my desktop pc... this is my main pc.. with my moden (sgbclobal acct.. for my DSL)....this laptop is my secondary ...
My question right now is.. will I still be ables use this laptop.. when I have to disconnect the modem from the desktop..to take the tower out of town to get this repaired ?..at the present.. I've had both connected by way of a router.. modem..was working perfetly until I caused this mess.
I don't want to destroy anything else.. I'll await your reply.

If this isn't where it should be.. plz feel free to move it to the correct board.

Thanks so very much.. for any help on this .
LPt

ps.. I have notes on what I have tried so far.. none of it worked.

 

[theog]

Your notebook will still work with tower unpluged from router.

What repairs have you tried?

 

[LADYPINKtomato1]

Hello.. thanks for your reply.
Here is what has been tried:
I called my DSL.. sbcglobal.. then got an upper Tech guy.(.pay for this only /service)
We tried to get the pc to boot up..making a few clicks.. no go.
Next.. he had me to turn it off and on.. tapping the F8 key repeatedly.. no go..
Next.. more stating and stopping..finally he decided to try the boot mode..
when the black screen appeared.. he had me to use the up and down keys to get to the middle line ( of 3 choices).. had me type in a few key strokes..hit enter...Next.. a page of things related to Windows appeared filling my screen.. Then nothing else..
Next ..same thing.. back to the black screen..this time we tried the botton line.. hit enter..nothing happened...
He said " your going to have to take the tower to your tech guy.. have him back it up.. on Cd's.. to let you have.. then call us back we'll walk you through the installing.
That's it... for this service he wants $114. dollars.. on my credit card..
He isn't getting that kind of money for that bit of work !!!.. I'll call my credit card and ask the to put a hold on those charges.. !!! till furter notice.
Thank you so very much for your help.
LPt

 

[theog]

Do you have Win XP install CD? (Not the Gateway Recovery disk as this a Norton Ghost Disk)

 

[mitchell65]

Lets get one thing straight. Have you a combined modem/router and is your PC connected to the roiuter by a ethernet cable? Have you seen a screen giving you a choice of booting ie can you get into Safe Mode?

 

[Tews]

LPT... I would download a copy of Ubuntu, burn as an image file and boot from the cd.... Choose the "Try Ubuntu without making any changes to my pc" ... this will load ubuntu without actually installing it... You will then be able to backup your files to cd's, then proceed with a reinstall of Windows XP... be sure to download the necessary drivers and burn them to a cd as well... Let us know if you need help... Good Luck!

 

[LADYPINKtomato1]

Do you have Win XP install CD? (Not the Gateway Recovery disk as this a Norton Ghost Disk)

Hi..
Here is what I do have..this came with my desktop Windows XP when I purchased it from Gateway....Shopping Network...HSN ..everything came installed as it arrived.
Operating System..windows XP-ProfessionalMedia Center.. 11/02(near the hole on the CD).. looks like the date I bought this pc.
this is on the CD
Version1.0..For distrubution only..with a new GatewayPC

ALSO:
A Red CD.. Drivers......: Gateway

Those are the 2 CD's that came with my laptop.
Thanks..

 

[theog]

Do not use that disk, until you have backup your data.

Take a look at Tews post.

 

[LADYPINKtomato1]

Theres no way to back up anything I can't even long on it

 

[CarlTR6]

Read Tews post, LPt. He has given you a way to boot and and backup your data. It works. If you need help, just post and ask.

 

[LADYPINKtomato1]

LPT... I would download a copy of Ubuntu, burn as an image file and boot from the cd.... Choose the "Try Ubuntu without making any changes to my pc" ... this will load ubuntu without actually installing it... You will then be able to backup your files to cd's, then proceed with a reinstall of Windows XP... be sure to download the necessary drivers and burn them to a cd as well... Let us know if you need help... Good Luck!

Twes.. hello..
I can go download the program you have mentioned ....
keep in mind.. I'm having to use my Windows 7 to comminicate with you.
I have my drivers on a RED CD that came with my Windows XP.. will that work for the drivers needed ?

Thank you for your help.

 

[karlsnooks]

Do you have Win XP install CD? (Not the Gateway Recovery disk as this a Norton Ghost Disk)

Hi..
Here is what I do have..this came with my desktop Windows XP when I purchased it from Gateway....Shopping Network...HSN ..everything came installed as it arrived.
Operating System..windows XP-ProfessionalMedia Center.. 11/02(near the hole on the CD).. looks like the date I bought this pc.
this is on the CD
Version1.0..For distrubution only..with a new GatewayPC

ALSO:
A Red CD.. Drivers......: Gateway

Those are the 2 CD's that came with my laptop.
Thanks..

Excellent.

However, I admit to some confusion.

You have a desktop.
You have a laptop.
Is this correct?

The desktop works correctly? Yes/No
The laptop works correctly? Yes/No

I know you have already supplied much good information, however, I'm trying to isolate your problem/problems.

Let's solve Microsoft problems with Microsoft software.

 

[CarlTR6]

Karl, I believe her desktop is XP and her laptop Win 7. It is her desktop that is messed up and her laptop is fine.

 

[mitchell65]

Have we got two threads on this as I know I posted asking if Yy Lady had been able to get into Safe Mode? I can't see that post here!

 

[LADYPINKtomato1]

Lets get one thing straight. Have you a combined modem/router and is your PC connected to the roiuter by a ethernet cable? Have you seen a screen giving you a choice of booting ie can you get into Safe Mode?

Mitchell.. YES I do.. have seperate modem AND router.. it's totally secured.. the guys here helped me get this accomplished.. in a HomeNetwork. on this laptop.. using Windows 7. ..

Yes the Desktop is connected to the router by ethernet cable... yellow
Yes last night...
I did see the Safe Mode Screen on the Desktop.. it's BLACK with white writing.
I'm almost sure that was the Safe Mode screen.
TVM

 

[karlsnooks]

Many thanks. I was confused.

So we have an XP SP3 desktop which does not function correctly.

Understandably, she is in a little bit of a panic-I would be too.

Now, forgetting all of the router stuff and disconnected from the internet--What is the problem?

I'm trying to understand the problem.

 

[Tews]

LPT... I would download a copy of Ubuntu, burn as an image file and boot from the cd.... Choose the "Try Ubuntu without making any changes to my pc" ... this will load ubuntu without actually installing it... You will then be able to backup your files to cd's, then proceed with a reinstall of Windows XP... be sure to download the necessary drivers and burn them to a cd as well... Let us know if you need help... Good Luck!

Twes.. hello..
I can go download the program you have mentioned ....
keep in mind.. I'm having to use my Windows 7 to comminicate with you.
I have my drivers on a RED CD that came with my Windows XP.. will that work for the drivers needed ?

Thank you for your help.

Yes! You have half the battle won ... continue with the download of ubuntu and backup the files that you need... Remember that you will need to reinstall all of your programs when you are finished, but your problem will be fixed... you are almost there!!

 

[LADYPINKtomato1]

Do you have Win XP install CD? (Not the Gateway Recovery disk as this a Norton Ghost Disk)

Hi..
Here is what I do have..this came with my desktop Windows XP when I purchased it from Gateway....Shopping Network...HSN ..everything came installed as it arrived.
Operating System..windows XP-ProfessionalMedia Center.. 11/02(near the hole on the CD).. looks like the date I bought this pc.
this is on the CD
Version1.0..For distrubution only..with a new GatewayPC

ALSO:
A Red CD.. Drivers......: Gateway

Those are the 2 CD's that came with my laptop.
Thanks..

Excellent.

However, I admit to some confusion.

You have a desktop....YES
You have a laptop.....YES
Is this correct?

The desktop works correctly? Yes/No

The laptop works correctly? Yes/No

I know you have already supplied much good information, however, I'm trying to isolate your problem/problems.

Let's solve Microsoft problems with Microsoft software.

Karl hi..Yes I have 2 different things..
1. Desktop.. that messed up.. Windows XP.. NOT WORKING..

2. I have this New Laptop ...Windows 7 ..
I'm using to communicate with you here on the forum..

NO.. the desktop isn't working

 

[LADYPINKtomato1]

Lets get one thing straight. Have you a combined modem/router and is your PC connected to the roiuter by a ethernet cable? Have you seen a screen giving you a choice of booting ie can you get into Safe Mode?

Mitchell.. YES I do.. have seperate modem AND router.. it's totally secured.. the guys here helped me get this accomplished.. in a HomeNetwork. on this laptop.. using Windows 7. ..

Yes the Desktop is connected to the router by ethernet cable... yellow
Yes last night...
I did see the Safe Mode Screen on the Desktop.. it's BLACK with white writing.
I'm almost sure that was the Safe Mode screen.
TVM[/QUOTE

Carl... YES..you are correct !!!

 

[LADYPINKtomato1]

LPT... I would download a copy of Ubuntu, burn as an image file and boot from the cd.... Choose the "Try Ubuntu without making any changes to my pc" ... this will load ubuntu without actually installing it... You will then be able to backup your files to cd's, then proceed with a reinstall of Windows XP... be sure to download the necessary drivers and burn them to a cd as well... Let us know if you need help... Good Luck!

Twes.. hello..
I can go download the program you have mentioned ....
keep in mind.. I'm having to use my Windows 7 to comminicate with you.
I have my drivers on a RED CD that came with my Windows XP.. will that work for the drivers needed ?

Thank you for your help.

Yes! You have half the battle won ... continue with the download of ubuntu and backup the files that you need... Remember that you will need to reinstall all of your programs when you are finished, but your problem will be fixed... you are almost there!!

Twes where do I download this program to....that you want me to use for this ?.. since the desktop pc isn't working.