Frequent BSOD's, primarily at start-up.

[sharktamer]

Running Windows 7 64-bit
Original installed OS, retail version.

The system hardware is 1 month, so is the installation.

Frequent BSOD's occur, mostly at system start-up and sometimes shortly after logging in. Once the log-in has completed, BSOD's barely ever happen (although they still do occasionally, maybe once a week).

EDIT: I have done the windows memory test with both RAM sticks, as well as each individually. No errors were shown.

 

[ttran]

The results from the DMP files do not give a definitive answer even though I suspect that this is hardware problem. While we investigate further here are a few things that you can do.

1-Run a system file check to verify and repair you system files. You do this by typing cmd in search, then right click and run as admin. SFC/ SCANNOW

2-Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

3-Event viewer
Go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

4-Device manager
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If y our driver is missing, or there is a yellow triangle on it, you will need to update it.

-Also, hard drive controller driver was blamed with stop code 50 (hardware come into play), I would suggest to run http://www.sevenforums.com/tutorials/433-disk-check.html and HD Diagnostic (download HDD test from manufacture site)

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

BUGCHECK SUMMARY: (Most recent one)

BugCheck 109, {a3a039d89570f5d3, b3b7465ee7edc7c9, fffff80002e4f0f0, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
BugCheck 1A, {41790, fffffa80006ba5d0, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33a08 )

Followup: MachineOwner
---------
BugCheck [COLOR=Red]50[/COLOR], {fffff88002a58af8, 0, fffff80002e4f0f4, 0}


Could not read faulting driver name
Probably caused by : [COLOR=Red]memory_corruption[/COLOR]

Followup: memory_corruption
---------
BugCheck D1, {1, 2, 1, fffffa8004f4a947}

Probably caused by : fileinfo.sys ( fileinfo!FIStreamGetInfo+11f )

Followup: MachineOwner
---------
BugCheck 3B, {[COLOR=Red]c0000005[/COLOR], fffff80002e9f176, fffff88005398d00, 0}

Probably caused by : [COLOR=Red]memory_corruption[/COLOR]

Followup: memory_corruption
---------
BugCheck 50, {fffff30022d35bb9, 0, fffff88001261340, 7}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!memmove+b0 )

Followup: MachineOwner
---------
BugCheck 1000007E, {[COLOR=Red]ffffffffc0000005[/COLOR], fffff800031e0251, fffff880009a96e8, fffff880009a8f50}

Probably caused by : ntkrnlmp.exe ( nt!RtlUnicodeStringToAnsiString+31 )

Followup: MachineOwner
---------
BugCheck 24, {1904fb, fffff88006edeea8, fffff88006ede710, fffff880012b803f}

Probably caused by : memory_corruption

Followup: memory_corruption
---------
BugCheck 109, {a3a039d8969dc55d, b3b7465ee91a9753, fffff800032df0d0, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

Let us know if you need help

Tuan

 

[sharktamer]

1. Didn't find any problems.

2. I don't have any blank CDs at the moment, I'll work on this one.

3. I attached the file for the errors in the event viewer.

4. There are no "unknown devices"

I uninstalled Daemon tools and used the uninstall utility you provided.

I will run the filesystem check on the next reboot, which I will do in a few minutes.

Thanks for the help.

 

[zigzag3143]

1. Didn't find any problems.

2. I don't have any blank CDs at the moment, I'll work on this one.

3. I attached the file for the errors in the event viewer.

4. There are no "unknown devices"

I uninstalled Daemon tools and used the uninstall utility you provided.

I will run the filesystem check on the next reboot, which I will do in a few minutes.

Thanks for the help.

Regarding event viewer could you please go back into event viewer and save as in the evt format? It is a lot easier to read than 100K of text file.


ken

 

[sharktamer]

Sorry about that.

The file attached is a evtx file, I just had to rename it as zip to upload. The extension needs to be changed back to evtx from zip.

 

[CarlTR6]

I could not open it.

 

[sharktamer]

It's actually inside this zip file now. I was probably complicating things by doing it the other way.

 

[sharktamer]

I just did a memtest and received no errors.

 

[CarlTR6]

That eliminates RAM as a problem. Have you received any more BSOD's since you last uploaded the dumps? I looked at four of your dumps and that all pointed to memory corruption. There are a number of things that can corrupt memory besides bad RAM.

I find two outdated drivers on your system. Generally speaking, Win 7 does not like old drivers. They can cause memory corruption and crashes.

netr6164.sys Tue Jun 02 05:35:28 2009 - read through this thread: http://www.sevenforums.com/drivers/3722-rt2561-similar-ones-rt2560-rt2500-etc.html. See if there is an update for this driver. If not, consider updating your card. Ralink RT2561 & RT2661 series Wireless LAN Card (you may have a different manufacturer) Ralink corp.

Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Realtek Update this driver.

After you update these drivers, reboot and let's see what your system does. If you get another BSOD, upload the dump and enable Driver Verifier.

Driver Verifier - Enable and Disable