Display Awakes but Computer Won't

[signgrap]

My computer, Gigabyte GA-X48-DS4 MB, worked perfectly in Win XP Pro SR3 32 bit. Computer went to sleep and would awaken immediately when mouse, Logitech LX7 wireless/optical or space bar were hit. I upgraded the OS to Win 7 Pro x64. The upgrade went well other than me having to learn the new system. One major problem is that when the computer is idle and the display turns off I have problems trying to wake the computer. I move the mouse and the display turns on immediately and the mouse will move a short distance and then freeze. The cursor will stay locked for 30 seconds to a minute and I will again be able control the mouse. However if the computer hasn't been used for a number of hours the display awakes and the mouse moves a short distance but I'm never able to regain control of the mouse as it stays locked in place and I have to reboot to use the computer.

I have searched these forums and have carefully checked both the BIOS and the Advanced Power Management Setting to make sure that the computer is never allowed to Hibernate and that the HD is not turned off and that every power saving function is disabled - all to no avail.

 

[richc46]

When it happens, type "event viewer" in search and look for errors. You may get the answer.

 

[signgrap]

When it happens, type "event viewer" in search and look for errors. You may get the answer.

I looked in the Event Viewer and found the following two entries repeated across many days. Both of these are listed in the Service Control Manager with an Event ID of 7000. These usually preceded an Unexpected Shut Down.

The Sentinel HASP Fridge service failed to start due to the following error:
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

The aksdf service failed to start due to the following error:
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Don’t know what to make of these as they relate to things far above my pay grade.

 

[richc46]

Lets start with this
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Petey7]

Do you have any software made by Aladdin Knowledge Systems installed? That is what Sentinel HASP Fridge is associated with. What antivirus do you use? Some cause problems when used with Aladdin software.

 

[signgrap]

Do you have any software made by Aladdin Knowledge Systems installed? That is what Sentinel HASP Fridge is associated with. What antivirus do you use? Some cause problems when used with Aladdin software.

I have a dongle that uses an Aladdin HASP. This dongle and anti virus software, Vipre were both installed on XP without incident. Of course that doesn't mean it will be without incident on Win 7. I will see if I can download any updated driver from the Aladdin site. Previously Windows update always did a good job of keeping the Aladdin HASP working properly in XP.

 

[CarlTR6]

If Aladdin HASP has not been updated for Win 7, it will most likely never run properly. It is obsolete software. There a lot of third party antivirus programs that cause problems with Win 7. I recommend Microsoft Security Essential or Avast. The same holds true for many third party firewalls. Win 7 is a totally different OS from XP.

 

[Petey7]

The only problem with Carl's suggestions is that Avast is one of the antiviruses guaranteed to cause problems problems with Aladdin software.

I would try unistalling your current antivirus, restarting the computer, and then trying to put your computer to sleep and wake it. If the problem does not occur, download and install the award winning and free Microsoft Security Essentials. MSE is known for not conflicting with other software.

 

[signgrap]

Lets start with this
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

The scan showed no problems.

 

[CarlTR6]

The only problem with Carl's suggestions is that Avast is one of the antiviruses guaranteed to cause problems problems with Aladdin software.

I would try unistalling your current antivirus, restarting the computer, and then trying to put your computer to sleep and wake it. If the problem does not occur, download and install the award winning and free Microsoft Security Essentials. MSE is known for not conflicting with other software.

Thanks, Petey; I learned. I did not know Aast confilted with Alladin. I appreciate the tip.

Lets start with this
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

The scan showed no problems.

That means your system files are probably OK. Have you followed the above suggestions?

 

[signgrap]

If Aladdin HASP has not been updated for Win 7, it will most likely never run properly. It is obsolete software. There a lot of third party anti virus programs that cause problems with Win 7. I recommend Microsoft Security Essential or Avast. The same holds true for many third party firewalls. Win 7 is a totally different OS from XP.

According to my software vendor, CadLink (sign making software) the Aladdin HASP works with Win 7 x64. I tried to find updated drivers for it but when I search it says I have the latest driver and the software is working properly.
I will try disabling the anti virus and see what happens, but this will take time and it doesn't always happen the same way.

 

[CarlTR6]

Let us know how your system does.

 

[signgrap]

Let us know how your system does.

Will do but likely sometime tomorrow afternoon.
Thanks everyone for your help.

 

[signgrap]

The following is a log of what I've done and learned:
Disabled Vipre Anti-Virus 8:25 AM.
Woke up computer 9:25 AM everything started as it should.
Stopped using computer 9:45 AM.
Woke up computer 11:45 AM initially the mouse moved properly then froze after about 30 sec. when I double clicked an icon. Waited about 2 minutes and the mouse unfroze.
Conclusion disabling Vipre did not eliminate problem. Checked Event Viewer no entries after 8:23 AM so mouse hang up didn’t cause an event.
Enabled Vipre 12:08 PM
Unplugged Aladdin HASP 12:09 PM.
Stopped using computer 12:10 PM.
Woke up computer at 2:15 PM everything started as it should.
Will delete Aladdin HASP driver before plugging it back into the USB port so new driver will be loaded incase something is messed up in the driver.
Plugged the HASP in and three new drivers were loaded:

SafeNet Inc. HASP Key
SafeNet Inc. Sentinel HASP Key
SafeNet Inc. USB Key

 

[Petey7]

Make sure to tell us what happens next.

Also, are you sure you fully disabled your AV. Some of them have multiple processes and can start themselves, even if disabled in the startup tab of msconfig. The best thing to do is remove the program completely, and use any cleanup tools provided by the AV maker. This will insure no conflict is taking place.

 

[signgrap]

Make sure to tell us what happens next.

Also, are you sure you fully disabled your AV. Some of them have multiple processes and can start themselves, even if disabled in the startup tab of msconfig. The best thing to do is remove the program completely, and use any cleanup tools provided by the AV maker. This will insure no conflict is taking place.

Pretty sure it was disabled as I clicked on "Disable till I manually restart"
I've used Vipre for about a year on XP and it has been the best behaved Anti-Virus I've ever used. Fairly minimal impact on the computer and you can control scans well. Even when doing a Deep Scan you're able to continue doing things except for heavy computing without noticeable slowdown.

Will continue to update my findings.

 

[Petey7]

Okay. Sounds like it should have been fully disabled. I just keep reliving the nightmare that is McAfee over and over. McAfee haunts my dreams.

EDIT: probably should clarify that McAfee is harder to disable and/or remove than any piece of malware I have ever seen.

 

[signgrap]

Continuing my log:
Stopped using computer 2:52 PM
Woke up computer 5:01 PM initially the mouse moved but wouldn't highlight icons then froze after about 20 sec. Waited 4’:30” and the mouse moved properly. So much for reloading SafeNet drivers. Will try again unplugging the Aladdin HASP to verify that this is causing the problem.

 

[CarlTR6]

The following is a log of what I've done and learned:
Disabled Vipre Anti-Virus 8:25 AM.
Woke up computer 9:25 AM everything started as it should.
Stopped using computer 9:45 AM.
Woke up computer 11:45 AM initially the mouse moved properly then froze after about 30 sec. when I double clicked an icon. Waited about 2 minutes and the mouse unfroze.
Conclusion disabling Vipre did not eliminate problem. Checked Event Viewer no entries after 8:23 AM so mouse hang up didn’t cause an event.
Enabled Vipre 12:08 PM
Unplugged Aladdin HASP 12:09 PM.
Stopped using computer 12:10 PM.
Woke up computer at 2:15 PM everything started as it should.
Will delete Aladdin HASP driver before plugging it back into the USB port so new driver will be loaded incase something is messed up in the driver.
Plugged the HASP in and three new drivers were loaded:

SafeNet Inc. HASP Key
SafeNet Inc. Sentinel HASP Key
SafeNet Inc. USB Key

Many times disabling an antivirus and/or firewall program does not work. Parts of it are still loaded and running even when disabled. Uninstalling using the manufaturer's uninstall tool is the proper and effective method. You can always reinstall it.

How a program ran on XP has zero to do with how it will run on Win 7. Win 7 is a totally different OS, nothing like XP. I could give you a quote on why this is so if you would like.

 

[signgrap]

Carl I understand what you're saying I know that win 7 and XP are two different animals. My reference to the way Vipre worked in XP was to show that it wasn't like McAfee or Norton which take over your computer and muck up the works and are impossible to remove.

I unplugged the HASP again waited two hours and everything worked as it should i.e. the computer instantly worked as it should. So now I've confirmed that the HASP has a problem with something installed. As you suggest I will uninstall Vipre and see what happens. I'll keep you all informed. Thanks for your assistance.