Major connection problems on laptop at college

[suzannec]

No Internet Access on cable and wireless

Okay, I just want to start this thread off by saying I've been doing a lot of googling since yesterday (when I moved back in to campus). I've read a lot of info, but I've gotten confused and frustrated, so I'm making this thread to get a more personal response.

I got my new laptop during this past summer, where I spent my time at home on dial up. When I moved back in, I couldn't connect to wireless (any wireless) or use an internet cable connection. Last night, when I tried the wireless, it did work, probably from some fiddling I did. Only IPV4 Connectivity. IPv6 has no access.

My network adapters are:
Atheros AR9285 Wireless Network Adapter
Marvell Yukon 88E8059 Family PCI-E Gigabit Ethernet Controller

My laptop is a Samsung R580.

For the cable:

My Network and Sharing Center looks like this when the cable is plugged in and wireless is turned off (link goes to screenshot).

When I use "Diagnose" for the problems, I get this:

Investigate router or broadband modem issues

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button

I don't know why. I went to the school's library and used a cord from another computer and the message was still the same. I also noticed that nothing lights up when a cable is plugged into my computer.

I also think I made things worse. I like to work on trial and error and saw that DHCP was not enabled, so I thought I would enable it and see what happened (I had to go to IPv4 connectivity and toggle "automatically get IPs" or something

Then when I diagnosed, I started receiving this message:
"Local Area Connection" doesn't have a valid IP configuration

HOWEVER, I couldn't connect to the internet prior to this message . . . so, yeah.

So. . . help, please?

The following is the driver information and ipconfig.all:

Description . . . . . . . . . . : Marvell Yukon 88E8059 Family PCI-E Gigabit Ethernet Controller
Manufacturer . . . . . . . . . : Marvell
Provider . . . . . . . . . . . : Marvell
Version . . . . . . . . . . . : 11.22.3.3
Inf File Name . . . . . . . . . : C:\windows\INF\oem9.inf
Inf File Date . . . . . . . . . : Monday, September 28, 2009 9:22:00 AM
Section Name . . . . . . . . . : SLYuk2CopGig_38CB86BF.ndi
Hardware ID . . . . . . . . . . : pci\ven_11ab&dev_4381
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14

Windows IP Configuration

Host Name . . . . . . . . . . . . : Suzanne-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : local

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : local
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : F0-7B-CB-5B-74-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::11e6:c8d8:17ea:2027%20(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.63(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, August 30, 2010 2:25:44 PM
Lease Expires . . . . . . . . . . : Monday, August 30, 2010 5:48:01 PM
Default Gateway . . . . . . . . . : fe80::224:1ff:fecc:ffc%20
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8059 Family PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-24-54-83-F9-2F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5d3:bbe5:316:ed38%13(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.237.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 285221972
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-FA-9F-49-00-24-54-39-E8-3B
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:3839:3fad:3f57:fec0(Preferred)
Link-local IPv6 Address . . . . . : fe80::3839:3fad:3f57:fec0%22(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #11
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 25:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #14
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.local:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : local
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 109:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #98
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8595CC34-384C-48A5-A944-5B7183E4EB3F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[heaumanepunk]

Is local area connecction Enabled?

 

[suzannec]

Is local area connecction Enabled?

As far as I know, yes.

Under Network Connections, there is an option to disable it.

 

[heaumanepunk]

Maybe u can try Disabling then Re enabling the connection while it is connected to the Ethernet cable. What color is the cable that u are using?

 

[suzannec]

Maybe u can try Disabling then Re enabling the connection while it is connected to the Ethernet cable. What color is the cable that u are using?

I tried it, no luck.

The cable is black. I've used this cable before - it is an ethernet cable.

 

[Thorsen]

something I can say is worth trying is to reset your IP address and see if it will automatically get a new one.

go to a command prompt by typing "CMD" into the searchbar

in the command prompt type in

ipconfig


this will show you what your current IP address is (Write/Copy this info down or take a screenshot)


next type in

ipconfig /renew



See if that gives you a different new ip address.

 

[heaumanepunk]

Not sure where it was but when I was having trouble connecting I googled alot and found out that there are different types of cables, Like blue,yellow, and gray, I havent seen a black one yet. Since youre trying to connect at your college you migt need a gray cable. I've never tried connecting at a school so IDK if you need special permission or settings so i wouldnt know.

Do this go to Control Panel > View Network Status and stats > Change adapter setting(On left column)

what do u see? is Local area connection greyed out?

 

[heaumanepunk]

something I can say is worth trying is to reset your IP address and see if it will automatically get a new one.

go to a command prompt by typing "CMD" into the searchbar

in the command prompt type in

ipconfig


this will show you what your current IP address is (Write/Copy this info down or take a screenshot)


next type in

ipconfig /renew



See if that gives you a different new ip address.

Hey hes being helped already! LOL. Good suggestion Thorsen

 

[Thorsen]

Hey hes being helped already! LOL. Good suggestion Thorsen

As long as he? suzannec is not using a phone cable we are in good shape

Also I don't know if my suggestion will help any....

 

[suzannec]

Not sure where it was but when I was having trouble connecting I googled alot and found out that there are different types of cables, Like blue,yellow, and gray, I havent seen a black one yet. Since youre trying to connect at your college you migt need a gray cable. I've never tried connecting at a school so IDK if you need special permission or settings so i wouldnt know.

Do this go to Control Panel > View Network Status and stats > Change adapter setting(On left column)

what do u see? is Local area connection greyed out?

I'm using the correct cable. I used in the same room I did last year - the only different is my laptop.
This is what I see under View Network Status and Stats (link goes to image)

something I can say is worth trying is to reset your IP address and see if it will automatically get a new one.

go to a command prompt by typing "CMD" into the searchbar

in the command prompt type in

ipconfig


this will show you what your current IP address is (Write/Copy this info down or take a screenshot)


next type in

ipconfig /renew



See if that gives you a different new ip address.

When I typed in ipconfig, I was met with:

 

[heaumanepunk]

Seems to be Enabled.
jack4rall - Aug 17, 2010 7:05pm BST
Hello,
Click on Start --> Run --> type devmgmt.msc and click on OK. Is there any yellow mark in the device manager. Can you see your network adapter in the device manager ?

Have U updated your network drivers?

 

[suzannec]

Seems to be Enabled.
jack4rall - Aug 17, 2010 7:05pm BST
Hello,
Click on Start --> Run --> type devmgmt.msc and click on OK. Is there any yellow mark in the device manager. Can you see your network adapter in the device manager ?

Have U updated your network drivers?

There are no yellow signs and yes, I can. I updated the network drivers yesterday.

 

[heaumanepunk]

Did these drivers come with the laptop?

 

[suzannec]

Did these drivers come with the laptop?

Yes.

 

[heaumanepunk]

Enable DCHP How to enable DHCP in Windows 7? | Windows 7 Themes

 

[heaumanepunk]

Good luck. GOOGLE really is a big help.

 

[kegobeer]

Since you are on campus, maybe the campus IT department can help?

 

[heaumanepunk]

Yea

Since you are on campus, maybe the campus IT department can help?

Thats what I was thinking but forgot to mention.

 

[suzannec]

Enable DCHP How to enable DHCP in Windows 7? | Windows 7 Themes

I don't know how to find this stuff, though:

We have the following entries that are important.
a) Obtain an IP address automatically
b) IP Address
c) Subnet mask
d) Default gateway
e) Obtain DNS server address automatically
f) “Use the following DNS server addresses”
g) Preferred DNS server

 

[kegobeer]

Enable DCHP How to enable DHCP in Windows 7? | Windows 7 Themes

I don't know how to find this stuff, though:

We have the following entries that are important.
a) Obtain an IP address automatically
b) IP Address
c) Subnet mask
d) Default gateway
e) Obtain DNS server address automatically
f) “Use the following DNS server addresses”
g) Preferred DNS server

Before you go any further, ask your campus IT department for some help. That's what they are there for.