BSOD during video playback

[mathmission]

Been trying to figure this one out for a while, hope that someone here can help. I've been trying to get playback of video to work on my new laptop (Dell Latitude E6510). After maybe 30 seconds of playback, I get a system crash. Sometimes it's closer to 1 minute, sometimes closer to 10 seconds. Youtube, netflix, any flash application on the net, causes this problem. I've updated the drivers, tried uninstalling and reinstalling the video card (NVidia 3100N), updated the drivers, running Silverlight just fine, flash is up to date. Just not sure what's causing it. Anyway, I've attached the requested files. Any help is greatly appreciated.

Running:

Windows 7 Enterprise
32 bit
OEM
Dell Latitude 6510
Nvidia 3100N video card
System is brand new
Computer is brand new

 

[Jonathan_King]

Welcome!

It appears as if you did not run that program as administrator.

Please manually upload your dumps now, because the program did not collect them automatically.

http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[mathmission]

Sorry about that . Here they are. Thanks for your help!

 

[Jonathan_King]

These appear to be very straightforward. Your Intel network adapter drivers are the cause. Please uninstall them and install a fresh, updated copy.

http://downloadcenter.intel.com/Sea...rnet+PHY&ProdId=3244&LineId=976&FamilyId=2280

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 11:37:16.562 2010 (UTC - 4:00)
System Uptime: 0 days 0:54:04.006
BugCheck D1, {48, 2, 1, 95bc61b8}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+161b8 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 15:18:03.230 2010 (UTC - 4:00)
System Uptime: 0 days 0:56:03.396
BugCheck D1, {48, 2, 1, 93f9a1b8}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+161b8 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 12:00:59.353 2010 (UTC - 4:00)
System Uptime: 0 days 0:23:11.013
BugCheck D1, {34, 2, 1, 93fa7171}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 15:51:12.279 2010 (UTC - 4:00)
System Uptime: 0 days 0:32:31.606
BugCheck D1, {34, 2, 1, 93199171}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 14:14:04.599 2010 (UTC - 4:00)
System Uptime: 0 days 2:12:19.972
BugCheck D1, {48, 2, 1, 93f971b8}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+161b8 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 14:21:13.099 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:09.196
BugCheck A, {0, 2, 1, 830830ac}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16159 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 09:53:22.066 2010 (UTC - 4:00)
System Uptime: 0 days 0:54:19.784
BugCheck A, {10, 2, 0, 83016b26}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16159 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 10:45:06.182 2010 (UTC - 4:00)
System Uptime: 0 days 0:45:30.486
BugCheck D1, {34, 2, 1, 91cfe171}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 09:58:51.776 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:56.498
BugCheck A, {0, 2, 1, 8309b0ac}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16159 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 11:30:57.591 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:50.943
BugCheck D1, {48, 2, 1, 93fa61b8}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+161b8 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 11:35:23.363 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:55.544
BugCheck D1, {34, 2, 1, 985af171}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Davidxtux]

IRQL_NOT_LESS_OR_EQUAL    0x0000000a    0x00000000    0x00000002    0x00000001    0x830830ac    ndis.sys    ndis.sys+1ca5                    

DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000048    0x00000002    0x00000001    0x93f971b8    e1k6232.sys    e1k6232.sys+161b8   
                 
DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000034    0x00000002    0x00000001    0x93199171    e1k6232.sys    e1k6232.sys+16171   
                 
DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000034    0x00000002    0x00000001    0x93fa7171    e1k6232.sys    e1k6232.sys+1bb86   
                 
DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000048    0x00000002    0x00000001    0x93f9a1b8    e1k6232.sys    e1k6232.sys+161b8   
                 
DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000048    0x00000002    0x00000001    0x95bc61b8    e1k6232.sys    e1k6232.sys+161b8     
               
DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000034    0x00000002    0x00000001    0x985af171    e1k6232.sys    e1k6232.sys+16171      
              
DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000048    0x00000002    0x00000001    0x93fa61b8    e1k6232.sys    e1k6232.sys+161b8     
               
IRQL_NOT_LESS_OR_EQUAL    0x0000000a    0x00000000    0x00000002    0x00000001    0x8309b0ac    ndis.sys    ndis.sys+1ca5                    

DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x00000034    0x00000002    0x00000001    0x91cfe171    e1k6232.sys    e1k6232.sys+16171          
          
IRQL_NOT_LESS_OR_EQUAL    0x0000000a    0x00000010    0x00000002    0x00000000    0x83016b26    dne2000.sys    dne2000.sys+199d2

I agree with jonathan here. This is a network card issue. Usually caused by outdated drivers.

 

[mathmission]

Updated the driver, and it still crashes. Went into the control panel, removed the driver. Then installed the new one that was suggested above. That didn't work. Then tried the same process with the driver recommended at Dell (which I imagine is the same) with the same result. Playback causes the crashes. The two most recent crashes will be the new ones after the new driver installs.

 

[Jonathan_King]

From now on go ahead and use this tutorial instead for uploading only the dumps. The scripts have already given us all the info we need, now we only need the dump files.

See this tutorial: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

That should save you 15 minutes.

Now for the dumps:

I would advise sending the laptop back to Dell for replacement or repair. Perhaps the network card itself is faulty.

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 09:53:22.066 2010 (UTC - 4:00)
System Uptime: 0 days 0:54:19.784
BugCheck A, {10, 2, 0, 83016b26}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16159 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Jul 21 10:45:06.182 2010 (UTC - 4:00)
System Uptime: 0 days 0:45:30.486
BugCheck D1, {34, 2, 1, 91cfe171}
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
Probably caused by : e1k6232.sys ( e1k6232+16171 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[mathmission]

Thanks for your help. I do appreciate it. If I do come across a solution, I'll be sure to let you know. And if anyone else has any ideas they think I should try, by all means, let me know!

 

[ibewhoiam]

Just Roll it back

Hello everyone,
I had the same problem and the only way to fix it was to roll back the NIC drivers to the ones automatically installed by Windows 7. The updated drivers provided by Dell cause my machines to crash. Once I used the ones that Windows found I was A-OK.
Hope this helps.

 

[Jonathan_King]

Hello everyone,
I had the same problem and the only way to fix it was to roll back the NIC drivers to the ones automatically installed by Windows 7. The updated drivers provided by Dell cause my machines to crash. Once I used the ones that Windows found I was A-OK.
Hope this helps.

Thank you ibewhoiam. We appreciate reports such as yours.

Welcome to SF, feel free to stick around.

 

[mathmission]

I've not yet been able to solve this problem, and the new driver unfortunately didn't help. What I have noticed though, is that, by unplugging the network cable from the actual machine, and running directly off of wireless, I don't have any problems whatsoever. It's a strange work around, but for the time being, until I can find out exactly what the problem is, this may be a temporary solution.

 

[Jonathan_King]

Yes, it does sound as if either the card or drivers are faulty. I recommend sending it back to Dell for repair.

 

[JYoung1055]

I've not yet been able to solve this problem, and the new driver unfortunately didn't help. What I have noticed though, is that, by unplugging the network cable from the actual machine, and running directly off of wireless, I don't have any problems whatsoever. It's a strange work around, but for the time being, until I can find out exactly what the problem is, this may be a temporary solution.

Mathmission - I see that you are running 7 Enterprise meaning that you are probably running this on a corporate laptop. By chance are you running an Cisco products on the laptop like Cisco VPN or Cisco SSC? Try the latest Intel driver (11.6.92.0) with the the Cisco products removed and see if you get the crash. I'm doing some testing for our company and testing the same scenerio and looking to see if you or anyone else on this thread is seeing the same thing.

JY

 

[Opentoe]

BSOD here also...

I have an E6410 that crashes most of the time when viewing video / youtube, things like that. E1K6232.sys are the Intel Ethernet drivers which I've tried every version out there I could find. These drivers are faulty and I can't send back 20 E6410 laptops! I really hope there is a resolution or new driver /patch for this problem. I would imagine more and more people will pop up with this problem. Help!

 

[JYoung1055]

I have an E6410 that crashes most of the time when viewing video / youtube, things like that. E1K6232.sys are the Intel Ethernet drivers which I've tried every version out there I could find. These drivers are faulty and I can't send back 20 E6410 laptops! I really hope there is a resolution or new driver /patch for this problem. I would imagine more and more people will pop up with this problem. Help!

So we worked with Microsoft, Intel and Cisco to try to resolve our issue and finally when Intel got down to working the issue, they determined that it was a fault of thier driver. We helped them test a beta version of the driver and that resolved the issue for us. We're waiting for Intel to push the driver through WHQL vertification and until then we've rolled back to the 11.5.10.0 version of the driver which also resolves the issue. Intel stated that they put out 11.6.92 to address an issue that one company was seeing, but that broke something else appearently. Anyway, I'd go back to 11.5.10 until the next version comes out.

JY

 

[curtisjmwc1]

Same Problem

Man - I'm having the exact same problem with a Dell E6510 as well - brand new! I'm going to try and use the windows driver as well, will keep everyone posted.

 

[Dmn]

Ok, I had the same problem with Dell 6410.. also new machine. 3 weeks in use maybe.

But I did not have that before today. And I saw someone mentioning Cisco products. I just installed Cisco VPN client today. As it turns out after I uninstalled Cisco VPN client the problem was gone.

 

[clantoncs]

Sorry to revive a dead thread, but I registered here just to say THANKS EVERYONE for all the help here. I was pulling my hair out over this very problem.

I experienced this problem on a Dell Latitude E6510-- crashing on streaming video. I found the fix above worked for me. I did not have Cisco VPN installed, but there were other Cisco products that I removed. After removing the Cisco products the crashes continued (albeit, apparently not quite as often).

I rolled back the driver for the intel network card to 11.5.10 as suggested, and the problem apparently is solved. I've been streaming multiple 1080p videos (which used to cause crashes pretty quickly) for the past hour and a half and no crashes.

The old driver is pretty easy to find from google (I got mine from an HP support site).

So, sorry for bumping this, but I really wish this thread had been higher ranked in google because it led me directly to the answer after hours of searching. My post of thanks is also to help stuff some keywords to try to bump this up in google rankings for other people having this problem.

THANKS!
Chris