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Windows 7: Radeon Mobility HD 4570 Not working after win 7 upgrade

13 Nov 2009   #31
seb1188

Windows 7
 
 

There are a lot of people with this problem now, loads of Google results about it. And it's not just this laptop either, or these graphics cards, but several Acer laptops using two ATI graphics cards are having issues. Example: Power Xpress Problems - different laptop, different cards, same issue.

I guess it's only a matter of time before Acer, AMD, or some other people fix it? Or Acer end up with lots of laptops being sent back to them...


My System SpecsSystem Spec
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14 Nov 2009   #32
seb1188

Windows 7
 
 
Problem solved!

This is only a temporary solution until Acer or ATI release a driver or Power Xpress that is compatible with Windows 7 but

I now have my HD 4570 working.
Power Xpress won't switch between them automatically anymore, but at least you'll have the graphics you've paid for, and you can still switch between the two graphics cards manually if you wish to!

This will also work with other ATI dual graphics cards systems on Windows 7 using Power Xpress.


Proof that it's working for me:

Windows user experience rating with 3200 was 3.8. After fiddling about I now have 4.1 (see attached images) and the 3D gaming rating is up at 5.9. I'm 99.9% sure this HAS worked for me, I can't see how my rating would have gone up if it hasn't started using the 4570.


So how did I do it?

Firstly, bear in mind that you may not have all the exact same issues I had, but this will probably still get your powerful GPU working. It seems the problem varies a little between different people (probably because of the other stuff they've tried to do to fix it). Just plough through it and let us know how it worked out for you!

Well first I totally removed all the ATI software. Go to "uninstall a program" (can type it into start menu box) find ATI isntall manager (or a name similar to that) and uninstall it. Express uninstall everything. Then reboot. Update the drivers for the 4570 graphics card. The code 10 error should now be gone. If it isn't, go into safe mode (keep hitting F8 on start up to get to it), go into "Device manager" (type that into start menu box for quick access too - this is also where you check for the code 10 error), uninstall both drivers and make sure on uninstalling you ccheck the box that says "Delete driver software for this device". Just to be safe, I recommend running Driver Sweeper as the other person suggested to make sure it's all gone. Then reboot. When windows launches, it should search for and install the drivers for you - you may need to be connected to the internet.

Now if you've succesfully got both drivers installed and updated, with no code 10 error, you may notice this strange little gem, which is the key to the whole problem: moving your mouse cursor to the right edge of the screen, it should keep going past the edge and moving left again take a while to reappear. This is because Windows is treating the two graphics cards as extended desktops on two displays. Your 4570 IS working, but it's outputting to a non-existent display (hence why the other guy here got it working on a projector). Don't worry if you don't have this issue, this will probably still get your 4570 working.

To solve this is really simple. Right click desktop, click screen resolution. See those two monitors? AHA! Click identify. Whichever number appears on your screen, you want to set the "Multiple displays" option to "show desktop only on __" where the number is the OTHER number (NOT the one that popped up on your sccreen). Click apply. Voila! Your 4570 hits you smack bang in the face!

To check it all worked, run the user experience rating thing. It should push up the score somewhat. If it didn't work, try the other display number in the multiple display setting. If it still doesn't work, I've obviously forgotten something special I did, and if you let me know I'll try and work it out for you ASAP.


To switch between the cards: couldn't be easier, just right click desktop, select screen resolution and change the "Show desktop only on __" to the other display number. On mine "2" is the HD 4570 and "1" is the HD 3200.


Attached Thumbnails
Radeon Mobility HD 4570 Not working after win 7 upgrade-fixed.jpg  
My System SpecsSystem Spec
16 Nov 2009   #33
MrPipe

Windows 7
 
 

Seb,

That is brilliant - thank you for posting such comprehensive, easy to follow instructions. It is weird, I have got two screens listed under display (though it didn't do the weird scrolling thing you described). The key to solving the code 10 error for me was manually un-installing both drivers. However, without loading up CCC again, there isn't really a way to see if I am using the 4570.

Have you tried loading up CCC? I am not aware of the windows user experience test - going to try running Fallout 3 now to see if it works! Will let you know the outcome. Here's hoping ACER / micro soft pull there fingers out and sort a proper solution - I still think it beggars belief that they release these things without properly testing them
My System SpecsSystem Spec
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16 Nov 2009   #34
MrPipe

Windows 7
 
 

Quick Update -

Yup, this definitely works - I found and checked the windows user experience index - when you change the display number from "1" to "2" the graphics score doubles from 3 to 6 and when you click on the detail tab the graphics driver is listed as the 4500 series.

Fantastic - good work Seb!!
My System SpecsSystem Spec
17 Nov 2009   #35
seb1188

Windows 7
 
 

Quote   Quote: Originally Posted by MrPipe View Post
Have you tried loading up CCC?
Glad to hear it works for you too!

I haven't tried reinstalling CCC. I don't see the point, as the cards still work with only the drivers and it's still possible to switch between the two. My laptop is rarely unplugged for more than 20 minutes at a time so I don't need the automatic Power Xpress - if I need to use the battery for longer I'll switch them myself.

Would be good to know if CCC works or not though. I might try it some time, but I'd rather not go through the chaos of getting it working again until I have plenty of free time!

It's quite interesting that you don't get the off the screen mouse. I guess yours was only using the 3200 and not extending it. It's strange how we all have the same problem but with slight differences isn't it! At least there seems to be a common "fix" for it now though.
My System SpecsSystem Spec
20 Nov 2009   #36
Jasko89

Windows 7 Ultimate x64
 
 

install the Windows update first, then reset the computer , Download ATI windows 7 Beta driver , 9.9 ,(ATI Catalyst? Mobility Display Driver ) Download Mobility Modder ( ATI MobilityModder - DriverHeaven.net ) Unzipp the windows 7 beta driver , and use the modder , after that install the Driver and it will work , CCC works aswell ...only thing is u cant see the PowerXpress , but 4750 will work on first screen without problems.....Powerxpress aint supported yet , thats why it doesnt work , called today and they are working on a solution
My System SpecsSystem Spec
20 Nov 2009   #37
torrentg

7600.20510 x86
 
 

I can edit any inf to include any card if needed for you guys.

Upload the inf along with copy/paste of hardware id strings and consider it done.

Use the latest driver from ATI's site to get the .inf and for install later, after edit.
My System SpecsSystem Spec
20 Nov 2009   #38
matthewatts

Windows 7
 
 

On a side note, whilst the good people of Acer/ATI work on a permanant fix......has anyone elses touchpads stopped functioning as they used to - I used to have multitouch commands and the scroll bar at the right doesnt work anymore - I cannot reinstall the ALPS software from ACER and the other touchpad driver is not as good as the way it used to be before the upgrade! (7535G)
My System SpecsSystem Spec
21 Nov 2009   #39
seb1188

Windows 7
 
 

Quote   Quote: Originally Posted by matthewatts View Post
has anyone elses touchpads stopped functioning as they used to - I used to have multitouch commands and the scroll bar at the right doesnt work anymore
Yeah I had that problem too, but uninstalling ALPS then reinstalling ALPS software taken from Acer website sorted it out. It actually gave me more features after doing this... got multi touch rotation added in as well!
My System SpecsSystem Spec
21 Nov 2009   #40
seb1188

Windows 7
 
 

Quote   Quote: Originally Posted by Jasko89 View Post
install the Windows update first, then reset the computer , Download ATI windows 7 Beta driver , 9.9 ,(ATI Catalyst? Mobility Display Driver ) Download Mobility Modder ( ATI MobilityModder - DriverHeaven.net ) Unzipp the windows 7 beta driver , and use the modder , after that install the Driver and it will work , CCC works aswell ...only thing is u cant see the PowerXpress , but 4750 will work on first screen without problems.....Powerxpress aint supported yet , thats why it doesnt work , called today and they are working on a solution
I'm pretty sure the drivers were never the problem. Maybe the first driver that came with the upgrade was but the driver I have now works fine and I've not modded it at all. The problem was not being able to switch to the higher power GPU, which if I'm not mistaken is a Power Xpress problem and has nothing to do with the chipset drivers. And as you say, it's not supported yet...

Quote   Quote: Originally Posted by torrentg View Post
I can edit any inf to include any card if needed for you guys.
Isn't this what you and Mr Pipe tried right at the very beginning?


ATI sent me a message telling me not to uninstall the drivers, so they seem to think the drivers aren't a problem too. Unless they mean a completely different driver... They said:

Quote:
Note: please do not uninstall the chipset driver.


Check control panel> programs and features, remove Catalyst Install Manager (CIM), choose the express option, reboot if necessary.
Check control panel> programs and features, remove CIM if it still present, reboot if requested.
Check control panel> programs and features, if ATI Software Uninstall Utility is present, remove it. Reboot.
Check control panel> programs and features, if there were any errors in the removing of ATI Software uninstall utility or it is still present, do the registry edit that follows:

Hold down the windows key on the keyboard and, at the same time, press R.

- Type Regedit and click Ok

- Click Registry and export the Registry to a file, so as to back it up

- Open the folder HKEY_CURRENT_USER, open Software and remove any ATI entries

- Open the folder HKEY_LOCAL_MACHINE, open Software and remove any ATI entries

Then install the latest Catalyst Software Suite for Windows 7.
They seem to just want us to remove every trace of their software then replace it with a fresh install from a more recent version. Don't know if it'll solve the Power Xpress problem, probably not, but it might get everything else working pretty quickly.




I'm not going to bother trying it in a rush, as I'm happy with my current set up now - both cards work, and I can switch them over. Just not through ATI software. I actually prefer it this way - no ATI software clutter using up my resources! But if someone tries it and it works that'd be really great news for us all.
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 Radeon Mobility HD 4570 Not working after win 7 upgrade




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