Radeon Mobility HD 4570 Not working after win 7 upgrade

[marbles65]

mr, pipe,,,
im in the same boat as you with this laptop,,, only i have 2 of them i have been following the instructions on how to get the big card running,,, uninstalled everything to do with ati and ccc,,, deleted both sets of drivers,, ran driver sweeper and it still gives a code 10 on the 4570,,, the only thing i have not done is update the bios,,, the last time i flashed a bios was on my now 5 years old fijitsu seamans,,, and you had to download the bios update to a cd and flash it this way,,, i see that you got the new win 7 bios update from the acer site,,, can you give me a quick heads up on how you installed it,,,, hope you get this and answer as im at the end of my rope,,,lol
thanks.

 

[iMikerz]

I don't quite know why it has worked this time as I have tried this previously as suggested on this forum (may be using I'm using a different driver this time though?) but I now have my 4750 gpu working on Win 7 64!

I was inspired by 'dam89' at the following forum to retry using Mobility Moder to 'mod' a gpu driver (ATI HD 3200 & HD 4570 in laptop not working - Windows 7 Forums)

I downloaded Mobility Moder (http://www.radeon.ru/downloads/modtool/MMDotNETSetup.exe) and also the the 'Windows 7 64 Bit Edition - Radeon - Radeon HD 4550 driver' from the ATI site (Graphics Drivers & Software).

I then unistalled all ATI software via control panel and to ensure all evidence of it was gone I ran drive sweeper (Guru3D - Driver Sweeper) to delete any thing left.

After a restart I double clicked on the downloaded driver so it extracted to C:\ATI\Support and cancelled it before it installed.

I then installed and ran Mobility Modder and using 'browse' located the driver folder within C:\ATI\Support\.... I ensured Disable UAC box was ticked and then clicked Modify. This modifed the driver.

Once done I disabled the 3200 gpu via Device Manager and then ran the setup file in the modified driver folder (c:\ATI\Support\[Driver Folder Name]\Setup.exe).

Once this had installed I was prompted to reboot and once restarted I checked device manager and both the 3200 gpu and the 4570 gpu (it shows as ATI MOBILITY RADEON 4530/4570) are running OK (NO 'CODE 10' & NO '!')

As with Sebs solution you can then simply switch between gpu's by switching displays (one is on a virtual display and the other is the actual display under screen resolution) or you can disable the 3200 gpu in device manager so the 4570 alone will be in use.

To prove it is working my windows experience index is now 4.1.

Thanks to all for your helpful discussion and information... I hope this fix works for you as well.

Thank you this worked great for anyone who can't get it working, make sure you click custom install, not quick install when installing it. I spent ages looking for a solution and this is the only one that worked

Thank you so much!

 

[winston84]

Thanks for the info guys. However I've tried both paultan's and seb's methods carefully several times (on my Win7 Home Premium 32-bit OS) and in both cases my 4570 still doesn't work (code 10 error). Pulling out my hair! Any additional info would be great.

 

[winston84]

By the way I think the problem is that when I try to install any new drivers, Windows says that the best driver is already installed

Is there any way around this? Any help would be appreciated.

 

[winston84]

Argh! So close!

After installing the drivers and applications from the acer upgrade disc I have both drivers working with no errors. However I can't seem to switch displays!

After I select to show my desktop only on the other screen, my screen goes blank for a while then returns to the settings screen where it still tells me to click apply to change the settings. If I click it the screen goes blank again and the cycle repeats. Can anyone help me finish with this problem once and for all. So close now!

P.S. If it makes any difference the other display is to the left of my screen rather than the right like in seb's example.

 

[winston84]

bump

 

[9087stefan]

Hello,

My father bought a acer 7535G laptop with the videocard ati hd 4570, the first two months he was only
able to run at the 3200 series driver, after upgrading from vista 32 to win 7 home premium 32 bit.

First i deinstalled all ati components Found the solution, i updated the bios from 1.07 to version 2.04 for win 7, from the acer site(dutch)
afterwards i downloaded the vga ati 8.652.1 and installed it.

No the cc center is working fine, i see two modes now for the gpu, 3200 serie for powersaving, and the
4570 for high performance,switching aut.

Its a shame that this took two months, with no to little help from the dutch acer supports center.
Hopefull its helpfull for some, because it is a common problem if i look on the internet.
I saw in this thread also a other solution, but i think this should be the normal way.
Greetings Stefan

 

[marbles65]

hi stefan,,, glad yours is working ,,,,, i contacted acer support and asked them about this issue, to which they said it was a microsoft issue,,, i asked to speak to a software engineer, i explained to him im a systems engineer an would like the truth,,, and he told me to reinstall vista with whitch the switch able gfx works fine, as there will be no fix for this issue from them for a long time to come,,,,, honnest to a fault there i think
as regards the bios update,,,, how did you do it,,, i have flashed many a bios but never an acer pc,,, just need to know if its anything different as i dont want to make a balls of it
cheers.

 

[9087stefan]

Hello,

I downloaded the new bios version from acer site, comes with a readme file.
I only unpacked the files and clicked on the bat file, and it runs aut.

The acer helpdesk , you have to be lucky to get the right person, it took me already ten phonecalls, with no results.
The only say to put the os back on vista.

The windows prestatie(dutch) index is improved a lot and everything is working
ok now on win 7.

you have the same problem?

 

[matthewatts]

I managed to flash the bios fine just with the application, although the powerxpress still doesnt work because i havnt intalled the cc from the acer site and selecting win 7 in the dropdown box yet... il let you know if it works for me

 

[matthewatts]

I cannot get the 8.652.1 ccc to install? anyone else struggling with that?

 

[9087stefan]

Hello,

Did you removed before install, all the ati components?

You said you managed to update the bios.
If you start up after that, it will say there is no ati ccc installed, then you try
to install that, first unpack the file and run the exe.
that worked for me.

 

[ijtaba]

can any1 plz giv me the link from wher you downloaded the bios.....i also got 7535g acer aspire....nd im also facing the same problems....

 

[arkeo]

To get the new BIOS (and Acer drivers): Acer Support - Welcome to Acer Support

I could never get it to work under Win7-64bit, so I still have the original factory-installed BIOS. But I was able to solve the problem anyway using the instructions on this thread...

 

[9087stefan]

The update vga on the acer site, is also for 64bit, so it should work as well for you.
And the bios is esp. for win 7 it says on the dutch acer site.

For ijtaba, go to acer.com and go to support/drivers, fill in laptop and you type,
fill in your os, the you get the bios/drivers.
But first remove all old ati components, then flash the bios, start up and install ccc.
good luck

 

[matthewatts]

Just out of interest how did you uninstall the ati components? I have tried through add/remove programs and through uninstalling the drivers only to have windows reinstall them automatically. When i install 8.652.1 it doesnt install the ccc - it only says installation complete and view log without apparently doing anything. I can only install the ccc using the 8.632.1 software!

 

[matthewatts]

that is to say it just seems to install the catalyst install manager

oh and purely curious does anyone else say 4.0gb ram total memory but only 2,37GB usable in system information?

 

[marbles65]

that is to say it just seems to install the catalyst install manager

oh and purely curious does anyone else say 4.0gb ram total memory but only 2,37GB usable in system information?

hi,,, i too cant get mine to work,,, i have followed all the instructions and still get the code 10 error in d/m on the hd4750 card,,,,, its total crap, i rang up acer and spoke to an engineer and he gave me the truth and said drivers and a fix to this issue will be some time coming ,,,,,
the missing ram in t/m is given over to the hd3200 gfx which is on board,,, this will not make any difference in performance on vista or win 7 as 2gb is recognised as the sweet spot as regards ram on these 2 os.
hope you have more luck than me,,,
good luck.

 

[matthewatts]

thanks marbles65 - that is what i had assumed - just wondered if it might have been anything else. Nevermind... I got given an 0906 number to call but didnt fancy spending £1/min getting fobbed off with excuses! Maybe one day itl work! Just a shame i cant install the catalyst 8.652.1 control centre!

 

[MrPipe]

Hello Marbles,

Not been checking this very often now so hope you are sorted. If not, then I am not the best person to talk you through installing a bios unfortunately... very computer illiterate!

However having said that I followed the instructions on the ACER website and they were pretty straightforward but didn't resolve this particular problem. If you have the same model and are using Home premium 32 then I suggest you read Seb's original post on this Thread - which worked a treat for me and apparently for others too.

If you are able to download the Dutch bios, that sounds like a good bet too

Sorry, that's the best Ive got - good luck with it and let us know how it goes

MP.