External HDD disappears after restart


  1. psu014
    Posts : 3
    Windows 7 Pro 64bit
       New #1

    External HDD disappears after restart


    I'm new to this forum and also to Windows 7. We recently upgraded to Windows 7 on our computers (at work). There are 4 computers all running Windows 7 Pro 64bit on the Work Network. One of the computers has an external HDD (My Passport Essential USB 2.0 500 GHz).

    The external HDD works fine and is accessible from all the network computers. However every time the computer is restarted or shut down for the night and turned on in the morning, the external HDD is gone. I have to unplug the USB cable and replug it in again. Then the drive is on the list in the Computer tab and available to the network again.

    If anyone has any suggestions on how to keep the external drive from disappearing it would be greatly appreciated.

    Maria
      My Computer
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  3. Maguscreed
    Posts : 6,668
    Windows 7 x64
       New #2

    This may help.

    To Disable Selective Suspend:

    USB Selective Suspend - Turn On or Off

    expand usb and ensure usb selective suspend is disabled.

    you could also try the simple step of just waiting until windows boots to turn the device on.
    Last edited by Brink; 05 Aug 2011 at 12:26. Reason: link
      My Computer
    Quote Quote

  4. Britton30
    Posts : 24,479
    Windows 7 Ultimate X64 SP1
       New #3

    While in Contol Panel:
    Folder options
    View tab, select (tick) Show hidden folders. files, and drives.
      My Computer
    Quote Quote

  6. psu014
    Posts : 3
    Windows 7 Pro 64bit
    Thread Starter
       New #4

    Maguscreed said:
    This may help.
    To Disable Selective Suspend:

    USB Selective Suspend - Turn On or Off

    expand usb and ensure usb selective suspend is disabled.

    you could also try the simple step of just waiting until windows boots to turn the device on.
    The device does not have a power button. So I tried your suggestion and it worked. Thank you so much for your help.
    Last edited by Brink; 05 Aug 2011 at 12:27. Reason: link
      My Computer
    Quote Quote

  7. Britton30
    Posts : 24,479
    Windows 7 Ultimate X64 SP1
       New #5

    Good to hear Maria. :)
      My Computer
    Quote Quote

 

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