Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Printer Not Showing Up in Devices and Printers

03 Mar 2014   #1

Windows 7 Home Premium x64
Printer Not Showing Up in Devices and Printers

Hi Guys,

Have noticed others have had this issue but haven't found the answer yet - hence trying with my own thread.

PC has Core i7 950 3.1 Ghz X58A-UD3R mobo, Win 7 home premium 64 bit. Printer is Brother HL-2240D mono laser, connected to PC through USB. The printer software loaded normally and messaged 'device ready for use' or words to that effect. Drivers are up to date. OK....the printer works normally for most stuff: emails, word docs, Adobe etc, but will not print webpages. I have to copy text from the webpage and dump it into Word or notepad to copy it.

I thought I might need to do something in Control Panel/devices and Printers to sort out the problem; however when I select D & P all I get is a blank pane. Also, no printer shows up in Device Manager.

I tried a different Brother HL-2240 with the same result. Also, tried my printer on a friend's computer running Win 7 Professional and the printer appears in D & P and will print pages directly from the web.

Have contacted Brother support, but they ran out of ideas saying it's probably a Win 7 problem. So now I'm hoping you guys can suggest a solution. The two issues (unable to print from web and no-show in D & P) may or may not be related but hey, it's worth a try to get the device to at least show up in the right place.

My System SpecsSystem Spec
03 Mar 2014   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Welcome to our forum BlueDog888.
I'm not sure what a D&P is.
Can you print this page we are posting on at this time by just going to top of page and select File/Print?
My System SpecsSystem Spec
03 Mar 2014   #3

Windows 7 Home Premium x64

Hi Layback Bear, thanks for your help.

My apologies; D&P = devices and printers (I was a bit lazy there).

I assume you are referring to File/Print on the Firefox menu toolbar? Doing so just places it as a cued document in the printer status pane. However if I copy by highlighting the text and paste the text in Word it will print OK from there.
My System SpecsSystem Spec

03 Mar 2014   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Nothing at all shows up in Devices and Printers or just not the printer?
My printer doesn't show up in Device Manager for what ever reason.

You could do this tutorial by Brink. It might help and can't hurt.

SFC /SCANNOW Command - System File Checker


Look under Imaging devices in Device Manager.
Make sure the printer is hooked up and turned on.
If it is there right click on it and select Update Driver.
You will find a choice to go online looking for new driver and looking in computer for new driver.
Also use a usb 2.0 port not a usb 3.0
My System SpecsSystem Spec
04 Mar 2014   #5

Windows 7 Home Premium x64

Thanks Layback Bear,

Have installed a Canoscan Lide 600F scanner, but that doesn't show up in Devices and Printers either.

Carried out Brink's tutorial. Result: "Windows resource protection found corrupt files but was unable to fix some of them CBS.Log windir\Logs\CBS\CBS.log". Unfortunately I am not sufficiently computer-savvy to understand what this means or implies.

Re Device Manager not showing the printer; I checked another Win 7/Brother HL-2240 combo and found it doesn't list it either. My system doesn't show Imaging devices so I couldn't follow your last procedure.
My System SpecsSystem Spec
04 Mar 2014   #6
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Could you post the logs of sfc /scannow as per tutorial.
This problems needs to be taken care of first. We must have Windows 7 System Files to be correct.
You post the logs and I will request the proper members to take a look at them.
My System SpecsSystem Spec
04 Mar 2014   #7

Windows 7 Home Premium x64

My apologies Layback Bear, I missed the tutorial step requiring repeat of the scan. Have done so and now the system is clear with no integrity violations.
My System SpecsSystem Spec
04 Mar 2014   #8
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Make sure you reboot again.
Are you still having printer problems?
Can you see the printer in Devices and Printers?
Can you see the printer in Device Manager?
My System SpecsSystem Spec
04 Mar 2014   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Clear or complete any pending print jobs from all printers

Disconnect all USB printers

edit: Enter the following in a Windows Explorer address bar
%WINDIR% is an environment variable that resolves to C:\Windows... the Percent signs are important.
Delete all files in the printer spool folder

Download and unzip DriveTools: v 0.8.1
You'll want to launch DriveCleanup from the x64 folder after extracting all files (unzipping)
This is a handy utility that cleans up ghost USB entries in Device Manager (devices not present)
Since you disconnected the USB printers, these will also be considered ghost entries and will reinstall the when re-connected

Then, in the Start menu search box, type:
Press enter to launch Services

Scroll down to and select / highlight Print Spooler
Make sure that the Status is started and the Startup Type is Automatic (set it to Automatic if it is another type)

In the upper left area of the Services window, click Stop the Service
Restart your machine.

Connect one printer, power on the printer, wait for the Device Ready window, and check Devices and Printers.

My System SpecsSystem Spec
04 Mar 2014   #10

Windows 7 Home Premium x64

Hi Guys,

Layback Bear: still no joy. Neither printer nor scanner shows up in Devices and Printers.

Slartybart: thanks for your detailed input. Followed the procedure to the letter but nothing shows up.

Have also followed other leads for similar threads shown at the bottom of this page, but to no avail.

Perhaps it's time for me to accept the fact that they simply won't show no matter what I do, and be grateful that they work all the same.

Still, it would be nice to be able to print webpages.
My System SpecsSystem Spec

 Printer Not Showing Up in Devices and Printers

Thread Tools

Similar help and support threads
Thread Forum
Devices and Printers only showing physical printers
As the title says, I have a user's machine here that is displaying some weird behavior. There are multiple printer driver's installed, but only a single HP printer is showing up in Devices and Printers. Printmanagement.msc shows a single printer, but 5 drivers (including PDF, OneNote, etc.). No...
Hardware & Devices
Printers not showing up in Devices and Printers
This is the second time I have had this problem and I cannot remember what I did to fix it the last time. I have been searching for the last couple of hours and nothing is working. When I try to print I get the message that no printers are installed. What I have tried: Found print...
Hardware & Devices
Devices and Printers not showing up
I downloaded the latest Windows update just a bit ago. When the comp rebooted I had an Adobe Flash update (which I installed). Rebooted, then opened Word to print out a document and it couldn't locate any printers. Tried to "Add printer" and got the error "The Active Directory Domain Services is...
Hardware & Devices
No items showing in Devices and Printers
I've been having this problem for a while now and it's only a issue now because I have printer issues. I'm running Win 7 Pro 64bit. Every time I bring up the Devices and Printers windows either through the Windows Icon on taskbar or Control Panel, it scans forever until I close the widow never...
Hardware & Devices
No devices or printers showing in Device and printers
I've got an HP 8440p which has a Window 7 32 bit build. It's not showing anything in Devices and printers. I'm unable to get any answer other than rebuild from my fellows techs. I'm hoping someone out there has a better fix. Thanks...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:21.
Twitter Facebook Google+