external hard disk which is not displaying data stored in it

Hi sheena bansal,

Seagate Backup drives have a very high failure rate. Mostly it is an electronics failure where we can't be of any help in data recovery. Seagate offered free data recovery to one user and after months intimated the user that their data recovery partners were unable to recover any data on his failed backup drive..

Please provide the exact model number. Is it still under warranty?

Please run SeaTools for Windows and check your disk.

https://www.seagate.com/in/en/support/downloads/seatools/seatools-win-master/

How to use: How to use SeaTools for Windows | Seagate Support

Let us know the results.

If it fails, talk to Seagate Tech support and check what they say.

If SeaTools for Windows finds your drive healthy, then and only then we shall try data recovery.
 
Last edited:

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
Hi All,
Greets,

sheena bansal : Mam,
Before running/doing anything else on the disk (Diagnostics,etc.), use 'EaseUS partition master free''s 'partition recovery wizard' to recover the whole partition & not just the data.
Linux always understands/deals with storages better but i can't suggest one ! ( I never used any linux utility. I used EaseUS and recovered the whole partition from unallocated space on seagate external disk 1 TB. As it is partition recovery, you need not use/buy another disk. But, just detach the external disk till you prepare yourself through the EaseUS tutorials )

Thanks & Regards. ...

EDIT

Just noticed an odd entry in your device manager saying ''PCI'' ! But if you tried the disk on other pc. ...
 
Last edited:

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp compaq presario c795VU notebook pc
OS
Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
CPU
Intel Mobile Core 2 Duo T5750 @ 2.00GHz Merom 65nm Technolog
Motherboard
Hewlett-Packard 30D9 (CPU)
Memory
2.00GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family
Sound Card
High Definition Audio Device
Monitor(s) Displays
LP154WX4-TLCB on Mobile Intel 965 Express Chipset Family
Screen Resolution
1280x800 @ 60Hz
Hard Drives
149GB Western Digital WDC WD1600BEVS-60VAT0 ATA Device (SATA)
Keyboard
Standard 101/102-Key or Microsoft Natural PS/2 Key + HP QLB
Mouse
ALPS pointing device
Antivirus
Kaspersky AV 2017(Win 7) & AVG AntiVirus Free 2016 (VISTA)
Browser
google chrome
edit
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
jumanji said:
Please provide the exact model number. Is it still under warranty?
Click to expand...

Hi Jumanji,

I saw a lot of posts thanking you for your help in cases similar to mine!!

Thanks for coming to rescue me!!:-)

My Drive is Seagate Backup Plus Portable Device Model: SRD00F1.

No, it is not in warranty anymore.

I am working on the next steps mentioned by you and shall post the results soon.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
jumanji said:
Please run SeaTools for Windows and check your disk.
Click to expand...


Heyy I tried running short tests on Seatools. I ran Short DST, which failed [screenshot attached]

I ran short generic and then long generic, both of them failed. [screenshots]

I have now contacted Seagate support. Waiting for them to respond now.

Is there any hope at all of saving my data?:shock:
 

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My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
Heyy, could this issue be due to some virus?

I lent this drive to my friend some time ago. She then gave it back to me last month itself.

Could the issue have occurred then?

I thought it happened coz I did not use it for one whole month. She said it worked wen she had it:mad:
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
Hi,
sheena bansal : Mam,
Did you test the drive on another computer ? Missing PCI device in device manager can cost dearer!

Thanks & Regards. ...
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp compaq presario c795VU notebook pc
OS
Windows 7 Ultimate x32 With Sp1 + Vista Ultimate x32 with Sp1 & Sp2 !!
CPU
Intel Mobile Core 2 Duo T5750 @ 2.00GHz Merom 65nm Technolog
Motherboard
Hewlett-Packard 30D9 (CPU)
Memory
2.00GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family
Sound Card
High Definition Audio Device
Monitor(s) Displays
LP154WX4-TLCB on Mobile Intel 965 Express Chipset Family
Screen Resolution
1280x800 @ 60Hz
Hard Drives
149GB Western Digital WDC WD1600BEVS-60VAT0 ATA Device (SATA)
Keyboard
Standard 101/102-Key or Microsoft Natural PS/2 Key + HP QLB
Mouse
ALPS pointing device
Antivirus
Kaspersky AV 2017(Win 7) & AVG AntiVirus Free 2016 (VISTA)
Browser
google chrome
OK, It will be a good idea to try your Seagate external drive on your friend's PC. Try it and report what happens. If the same thing happens on her PC also then we shall definitely say that the problem is with the drive and not your PC.

In that case we shall try to investigate your disk and see what it leads to.. It may be a long process and we shall go slowly step by step. ( I went back to yoongcy421's thread here Seagate 2TB Unallocated, Unknown, Not Initialized - Windows 7 Help Forums but his problem was slightly different in that the same Seagate model showed an exhorbitantly large volume)

I keep my options reserved till you report after trying it on your friend's PC.
 

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
Hi,

I connected the drive on my Friend's laptop and it displayed a notification 'Seagate BUP slim... is successfully installed'. Hope its a good sign!!

However, rest of the behavior was same as it is on mine. It did not display in 'My Computer'. Is visible in 'Disk Manager' and the icon for 'Safely remove hardware' displays my device name.

Screenshots attached.
 

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My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
jumanji said:
It may be a long process and we shall go slowly step by step.
Click to expand...

If this means that there is even a slight hope of recovering the data.....I would be grateful!!!!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
Hi jumanji.....I saw that thread u shared. Seagate was unable to recover his data :O

And yes Vineet Garg......"Missing PCI device in device manager can cost dearer!"

I saw similar issues with seagate when i googled

:(

I just hope we can somehow save mine!!!!

Fingers crossed!!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
sheena bansal said:
If this means that there is even a slight hope of recovering the data.....I would be grateful!!!!
Click to expand...

:-) This is what I told yoongcy421 "Hope or no hope we shall try our best. In data recovery nothing is certain till it becomes certain That still hasn't come yet."

Ok, As suggested by Vineet Garg we shall first try partition recovery. Vineet had suggested EaseUs but the known devil here in Seven Forums as well as Ten Forums is MiniTool Partition Wizard

First post a screenshot of how your drive looks in MiniTool Partition Wizard Free 9.1 [download and install MiniTool Partition Wizard Free version 9.1 from here. (Yes, you heard it right - old version 9.1 and not 10.0, 10.1, 10.2.1 or 10.2.2.)]
MiniTool Partition Wizard Free 10.2.2 Download for Windows / Old Versions / FileHorse.com

Screenshot of the very first screen that appears as soon as you launch the program.
 

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
Hi jumanji

This is the screenshot from first screen:
 

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My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
That doesn't look good with PW labelling it as bad disk. We shall anyway go with the next step.

Launch Partition Wizard. On the left Pane click on Partition Recovery Wizard > Next > Select your faulty Drive > Next > Full Disk > Next > QuickScan > Next. Allow the quick scan to complete. At the end of the quickscan you will get a window showing all the found partitions Post a screenshot of it ( only that Window. No need of any background). After you have taken the screenshot click on Cancel button on that Window and close PW. You can run it again if need be.
 

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
Hi Jumanji,

How long would that scan take?
Coz i am about to leave from my office.

Would the result be different if I scan it on my home laptop?
Drive behaves exactly the same on that laptop as well.

If not, then I shall perform the said task tomorrow morning in the office itself. :D
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
Quick Scan would generally not take much time. May be a few minutes
You can do it on your home laptop too. Is it running Windows 7?

No need to do anything in a hurry. You can do it at your convenient time.
 
Last edited:

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
This system is windows 10 and here are the specifications.
 

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My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
Hi,

I ran the quick scan on my home laptop itself ans here is the screenshot.

In case required, I will run it again from office as well.
 

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My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 64 bit
OK, fine. Put a Tick mark by clicking on the second square which shows the file system as NTFS and starting LBA as 2048 Used size as 1542.31GB.Take a screenshot.

Double click on that ticked partition and check whether you can see all your folders. ( I don't want to see the folders but post the above screenshot.)
 

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
I shall be back after another half an hour. Dinner time :-)
 

My Computer My Computer

OS
Windows 7 Home Premium 32 bit
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