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Windows 7: Outlook 2007 account not working

21 Jul 2013   #1

windows 7 professional
Outlook 2007 account not working

I have 2 email accounts that were configured in outlook and both worked fine. But outlook was slow to send and recieve, not badly but enough that i sought a solution. I found something that suggested i delete a file in C:\Users\my name\AppData\Roaming\Microsoft\Outlook. I didn't delete it but saved it to desktop then restarted outlook. It then would not connect to the email server of one of my accounts, but the other worked fine still. So i replaced the file and still no joy. Deleted the non working account and tried to add it back but it couldn't find the server still so it couldn't configure it and i can't do it manually because i don't know te server settings and the email provider has no info on that. Then i uninstalled office and reinstalled. No joy trying to add the account, tho the working account was in there so it was stored somewhere on the PC and maybe if i knew i would find the other there too and could delete it and maybe that would help if something in it is corrupted. Uninstalled office again and looked to see if that folder at C:\Users\Dale\AppData\Roaming\Microsoft\Outlook was still there and it was, so i deleted it and found the one in program files was there still too so deleted that. Then restarted and installed office again. Nothing. It just will not connect to the server.

I know you're thinking the email server may be having a issue. But i can go to it as webmail and i get and can send emails from it. Plus the fact it started when i moved that file suggests something is corrupt. Guess i'll google "outlook 2007 clean uninstall and maybe that'll do it. In the meantime, if anyone has any ideas i'm all ears. I've googled it even using the error number and even then no joy.

My System SpecsSystem Spec
24 Jul 2013   #2

Windows 7 Home Premium 64bit

What was the file which you deleted and any error numbers received?

In the meantime, you could try a repair:
How to install the individual 2007 Office features or to repair the installed 2007 Office programs

Repair Outlook Data Files (.pst and .ost) - Outlook -
My System SpecsSystem Spec
24 Jul 2013   #3

Win-7-Pro64bit 7-H-Prem-64bit

Not sure if it's related or not but at&t is having issue with servers on I suppose roadrunner and for me Hostmonster,
My domain name host says they're working on the issue with at&t but no time frame is known but just started and couple of hours ago,

Which now at&t has finally lifted the block :)
My System SpecsSystem Spec

30 Jul 2013   #4

Windows 7

What error message you received, Please mention in detail..
My System SpecsSystem Spec
30 Jul 2013   #5

Win-7-Pro64bit 7-H-Prem-64bit

Quote   Quote: Originally Posted by Marshalhubs View Post
What error message you received, Please mention in detail..
OP asked a new question and never return here to update this question,
Yet more Outlook 2007 issues
My System SpecsSystem Spec

 Outlook 2007 account not working

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