Solved desktop alerts Outlook 2007 not working

[lethargos]

I can't for the life of me get desktop alerts work on Outlook 2007 on Windows 7. I'm using IMAP (with zimbra - that shouldn't make any difference though), I didn't have any addition rules, except the "clear categories" default rule, which I deleted anyway, so that it wouldn't affect the desktop alerts. I have this problem on a lot of computers with the same configuration. The Notification area shows all icons (I don't like to have hidden items).

I went to Tools - Options - Preferences - E-mail Options - Advanced E-mail Options. I checked all boxes, including "Display a New Mail Desktop Aleert (default Inbox only)". The duration and transparency are default (7 seconds, 20%.). If I press "preview", it works fine.

I'm thinking that the problem might be related to what outlook considers to be "default inbox only". As you might know, outlook 2007 always creates a default personal folders pst, which is local, and another mail database for imap. The envelope in the notification area does show up, but when I press it, it selectes in inbox in the personal folders, which is rather useless. I also set Outlook to start direct into the IMAP Inbox, instead of the Personal Folders Inbox, but I don't think that makes any difference as to what it considers "Default Inbox".

Any ideas?

 

[Ranger4]

As far as I know the Default Inbox would be the Inbox for the default email account. If you look at your email Account settings you will see one is marked as the Default, so I assume that would be the Default Inbox account.

If you get the majority of emails on another account it might be worth switching the default account to that one.

 

[lethargos]

There's nothing marked as 'default'. It's just that the "Inbox" folder looks different from a usual mail folder, in that it has an envelope as a symbol. If there's anyhwere I could change the default inbox, I'd really like to know, but I'm not sure that can be set - at least not in Outlook 2007.

 

[Ranger4]

I am using Outlook 2013 & I can access the email Accounts by opening Control Panel, select the Mail Outlook icon & that provides access to Email Accounts & Data Files & Profiles.

When you select Email Accounts you should see a tick on the one that is the Default Account.

I am not sure if Outlook 2007 is the same, but have a look & see.

 

[lethargos]

I was able to solve it using rules for all incoming e-mails. Thanks.

 

[Ranger4]

Thanks for getting back & glad to hear you have fixed it.