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Windows 7: lost images in Outlook emails

06 Jun 2014   #1

WIndows 7 Pro
lost images in Outlook emails

I upgraded my system disk to a larger disk and cloned to that.

On startup of Outlook it reported that it had an invalid .ost file, to delete it and it would be automatically recreated.

Indeed it did, and all seemed OK, but now Outlook does not download any images in emails. It says “The linked image cannot be displayed” (for all http or https image links.)

After many links and hints, I tried to go into IE and set the: Internet Options/Browsing History –Settings/
And the size is 0, and no Current Location.

I can say “move folder” (although none is set) and browse to the standard: C:/users/name/AppData/Local/Microsoft/Windows,
And set some size for the cache, and it says – fine, I need to log you out/in to move the files.

After a re-login, the same folder is still empty, and IE is in the same no-folder and size=0 state, and Outlook broken.

Another site said to set the key for Outlook caching to point to a directory in this folder, and indeed there was such a folder there, and the name matched, so that seemed fine. Now after deleting it the required Content.Outlook sub-folder is not there.

Starting Outlook in /safe mode does not help. Changing user does not help. Creating a new Outlook profile does not help.
Resetting IE Internet options/Advanced/Reset does not help.
Log-in as administrator and delete users TIF folder sis not help (it was recreated).
IE policy of: Security/“Do not save encrypted pages to disk” is not set.
ID policy: Security/"Don’t download pictures automatically in HTML e-mail messages or RSS items" not set
ScanPST repair - no change.

So, why would a disk clone/swap cause all of this, and how to recover?
[[Windows 7 Pro 64-bit]]
[[Microsoft Office Professional Plus 2010, Outlook 14.0.7716 64-bit]]

[]Red X's in Email Messages - Slipstick Systems
[]Pictures cannot be displayed and are shown as red X in Outlook
[]No more pictures in Outlook since automatic upgrade to Internet Explorer 11

My System SpecsSystem Spec
07 Jun 2014   #2

Windows 7 Pro 64bit

Which version of Outlook?
My System SpecsSystem Spec
07 Jun 2014   #3

WIndows 7 Pro

Microsoft Office Professional Plus 2010
Outlook 14.0.7716 64-bit
My System SpecsSystem Spec

07 Jun 2014   #4

Windows 7 Pro 64bit

Give this a shot:

In Outlook 2010 From the ribbon select Files > Options.

When the Options window opens, select Trust Center from the left side of the window.

From the right side of the page, click the Trust Center Setting... button.

From the left side of the page, select Automatic Download.

Finally, on the right side uncheck the box next to Don’t download pictures automatically in HTML e-mail messages or RSS items.

Click OK as needed to save your changes.

Once your change is saved, Outlook 2010 will automatically download images for all of your mail and RSS feeds.
My System SpecsSystem Spec
07 Jun 2014   #5

WIndows 7 Pro

Option already not checked.
My System SpecsSystem Spec
08 Jun 2014   #6

Windows 7 Pro 64bit

Here's a couple other things,

1. Click the New Email button or press Ctrl+N while viewing the Inbox.
2. Go to the new message’s File, Options dialog (in the new mail window).
3. Click Mail, then Editor Options
4. Select Advanced and look near the bottom of the dialog for the option to Show Picture Placeholders.
5. Close Outlook and re-open.

Your profile could be corrupted,

In Outlook click File.
  1. Click the down-arrow next to Account Settings, and then Account Settings.
  2. On the Email tab, select your account (profile), and then click Repair.
  3. Follow the prompts in the wizard, and when you’re done, restart Outlook.
My System SpecsSystem Spec
10 Jun 2014   #7

WIndows 7 Pro

Trying to do repair - it says:
Problem connecting to server,
although the account is actively sending and receiving email..(?)
My System SpecsSystem Spec
11 Jun 2014   #8

WIndows 7 Pro

Got it - Argh!

I got an error that Windows was not activated;
It downloaded a validation test, which failed.

For that I found in a forum to run MGADig.exe, and it reported a bunch of "FIle Mismatch" problems. One reply ther esuggested then updating drivers (lata_enu.exe), so I did that.


This last forum recommended an Intel drivers update, and I did it, and that fixed the validation problem,
and then as a side-effect Outlook worked again!

My System SpecsSystem Spec
04 Sep 2015   #9

Windows 7 Pro x64

I decided to try a SSD and cloned my harddrive (Macrium Reflect Free) to a Crucial MX200 drive. All seems to work well except for the images on my e-mail, same version Windows and Office as Guthrie, same problem. I tried all the fixes I could find on the Internet, but the one above worked! I never got a validation problem (yet), but I ran the Intel program referenced above (iata_enu.exe) and as it was running, the Crucial "installing drivers for your new hardware" popped up again. When it was done, and I rebooted, my Outlook worked as it should. THANKS to all who offer help.
My System SpecsSystem Spec

 lost images in Outlook emails

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