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Windows 7: Can't get printer to work

11 Nov 2009   #11
licimur

Windows
 
 

Hi everybody, I have exactly the same printing problem, but unfortunately suggested solution (deselecting the "Enable bidirectional support" checkbox) doesn't appear to be the right one in my case. My printer realy does react on that, by not in the way I would expect it to. With bidirectional support enabled, documents are being sent to shared printer, but they keep waiting in the queue forever with status "printing" (which actually never happens), and I am unable to delete them unless I restart both of my computers. When I disable bidirectional support, what I get is that documents are not even sent to printer, simply nothing happens at all. Or at least it looks like that.
The scenery is more or less the same as described above - two machines running Windows 7 Ultimate, one of them desktop computer connected to router via Ethernet, with HP LaserJet 1020 attached to its USB port, and another one is notebook computer, which connects to local network wirelessly. Homegroup is successfuly created (no problems reported), and file sharing works for now. Shared printer is visible to another homegroup member (notebook), it's added as network printer, and driver installation went smoothly.
Prior to upgrading to 7 Ultimate, XP Professional and Vista Business were installed on my desktop and notebook, respectively. The same printer was shared in workgroup (I had the same username/password on both computers), which now seems to me as a better solution...
I would appreciate any suggestion that might help in this case. Thanks!


My System SpecsSystem Spec
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11 Nov 2009   #12
John Ulbricht

Win 7 Pro
 
 
Another interesting related problem

I have windows 7 pro set up on my base pc and my wireless laptop. My printer is a Konia Minolta 2500w - it works fine on my base pc AND it is recognised on my laptop and I can even print test pages from it (no that the bi-directional support is switched off. However it won't print from ANY applications on my laptop including Notepad , Word 2007 , explorer, Firefox etc etc.
I get messages like "invalid handle" "printer not installed this application" etc .

It is properly set up and the default printer on the laptop. I suspect it is because it connected to USB001 , however this is on the other machine ..
HELP please
My System SpecsSystem Spec
11 Nov 2009   #13
BeechV35Pilot

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by licimur View Post
With bidirectional support enabled, documents are being sent to shared printer, but they keep waiting in the queue forever with status "printing" (which actually never happens), and I am unable to delete them unless I restart both of my computers.
Actually, you shouldn't have to take that drastic an action to clear the print queue - on the Win7 computer with the printer attached try opening the Devices and Printers off the Start menu and right-click on your HP printer listed there. Choose "Troubleshooter" off the menu and let it run.

Edit: Before running the troubleshooter, attempt to delete the document from the print spooler by right clicking on the document and choosing CANCEL. After that point, run the troubleshooter as described above.

In my case when I had this issue the Troubleshooter complained of a stuck document that it removed, but that action allowed the very printout that was stuck to then print. No reboot needed, but admittedly still not the preferred solution.


Quote   Quote: Originally Posted by licimur View Post
When I disable bidirectional support, what I get is that documents are not even sent to printer, simply nothing happens at all. Or at least it looks like that.
What drivers did you install on both computers? Are your printer's Win7 drivers now available from HP or are they the Vista drivers? If the printer drivers on your computers are not the absolute latest, I would recommend first removing the existing ones and then installing the latest before moving on to other ideas.
My System SpecsSystem Spec
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11 Nov 2009   #14
BeechV35Pilot

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by John Ulbricht View Post
It is properly set up and the default printer on the laptop. I suspect it is because it connected to USB001 , however this is on the other machine ..
HELP please
You didn't mention in your post if you enabled a homegroup on your "base PC" and allowed the printer to be shared, and then connected to that homegroup with your laptop using the unique homegroup password. Did you do that, too?
My System SpecsSystem Spec
11 Nov 2009   #15
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

I'm still having this problem of not being able to print accross the network but,...it does work when I reboot the machine that the printer is connected too.

Once I reboot it will print the job soon as it boots up but it will not print accross the network unless I do that.

I have tried reinstalling the drivers to no avail. I have a feeling there is some lame security setting causing this to happen but I can't figure out which one it is.

Everything is in the homegroup and all file sharing works perfectly.

So many here seem to having this same problem, I will continue to look for the setting that is causing this. The drivers may still be part of the problem in which case I'm SOL but I will keep trying because it's an interesting problem that may be solveable.

I looked in the Windows trouble shooter for my All in One Printer and it said that the All in One's may not have networking working correctly, in my case this is true and to be honest I'm suprized my old printer is working at all.

Whats funny is that I can print accross the network but only if I restart the machine my network printer is connected too.
My System SpecsSystem Spec
11 Nov 2009   #16
John Ulbricht

Win 7 Pro
 
 

Peter
Yes, the PC's are in a home group. and the base PC is sharing the printer. As I said, I can see the printer on the Laptop and even print test pages etc. It just wont print from an application on the laptop. The same driver is installed on each PC and basically the same programs. When I choose print on, say, Word, it shows as the default printer but when I then try to print it says the printer is not installed correctly for this application.
My System SpecsSystem Spec
12 Nov 2009   #17
mart4494

Win7 Home Premium x64, Linux Mint 14
 
 

Not sure if this is much help as I was off the wall with this one. I did though delete all traces of the old printers drivers and reinstalled the new Win7 HP drivers. I made sure the old HP files on all the computers were deleted. Then I disabled the bi-directional support.
My System SpecsSystem Spec
12 Nov 2009   #18
licimur

Windows
 
 

Quote   Quote: Originally Posted by chev65 View Post
I'm still having this problem of not being able to print accross the network but,...it does work when I reboot the machine that the printer is connected too.

Once I reboot it will print the job soon as it boots up but it will not print accross the network unless I do that.
This is exactly what I'm experiencing.

Thanks for your reply Peter, I haven't had much time since my first post to check the drivers, but certainly that would be the next option. I am pretty sure about the driver installed on the base PC (with the printer attached), that it's the latest one available from HP, cause I downloaded and installed it manually few days ago. The driver on notebook was installed earlier when I was still running XP on base PC (printer was shared in a workgroup, and everything worked perfectly), and the problems began with new OS on base computer and sharing in homegroup. As far as I remember, when I tried to add the shared printer again, after upgrade, Windows prompted something about the driver version, that there was new one available, I confirmed and it finished everything automatically.
I hope I'll find some time to deal with this issue today, and I'll keep notifying
Best,
Stane
My System SpecsSystem Spec
09 Dec 2009   #19
d2nt3

Windows 7 32-bit
 
 

i have the exact same problem. Does anyone have a solution yet?
My System SpecsSystem Spec
16 Dec 2009   #20
chowbiz

Windows 7 Home Premium, 64-bit
 
 

I also have this problem and have found no solution. Desktop computer has printer connected by USB. Laptop on wireless network. Whatever I try, I can't get it to work. I've removed and added the printer numerous times. I've been told that the share name should have no spaces (didn't help) and that the spool on the laptop should be restarted (didn't help).

This is crazy. I can also share files and have no trouble printing from the desktop.
My System SpecsSystem Spec
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 Can't get printer to work




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