Solved User Profile Service Failed the Login User profile cannot be loaded

t-4-2 · Dec 20, 2011

Today, Dec.20th, I wanted to create a standard user account for testing.
I named it Test.
When I tried to log on to Test account, I received the above message.
I used the tutorial compiled by Shawn but failed :
The User Profile Service failed the logon. User profile cannot be loaded. - Vista Forums

Problems :
1. I don't remember when was the last time I successfully created a new user account. Therefore, not knowing which is the good restore point for this matter.
2. The tutorial mentioned SID key with .bak at the end.
There are 3 SID keys, but none has .bak at the end.
3. name of ProfileImagePath is as follow ...........
a.1001 belongs to t-4-2
b. 500 belongs to Administrator
c. 501 belongs to Guest
I don't see the SID key for the Test account.
Therefore, I am stuck. not knowing how to proceed.

see screenshot :

Please advise.
Thank you.

P.S. Guest account was NEVER activated.

t-4-2

Brink · Dec 20, 2011

Hello t-4-2,

The SID key for the user profile will not be created until the first time a newly created user account is logged on to.

You might see if this part of the tutorial may be the issue you are having.

Rob Brooks-Bilson's Blog: Fix for Vista's: The User Profile Service service failed the logon. User profile cannot be loaded

t-4-2 · Dec 20, 2011

Thank you for responding.
RE : sid key
Seems like a catch 22 scenario.
I don't see the SID key because it has not been logged on.
Yet the tutorial requires to fix the SID key.
And why none of my SID keys have no " .bak " at the end ?

RE : Rog Brooks instructios
I don't understand the following statement from Rob Brooks ............

In both cases, what you'll need to do is to delete all of the additional occurrences of \Application Data below the root level.

How do I do that ?
What is " additional occurances " and what is " below the root level " ?

Thank you.

t-4-2

Brink · Dec 20, 2011

It basically means to delete any extra Application Data folder(s) found at the hidden protected OS file locations below, but not to delete the root (first) Application Data folder listed at the locations below. If you look at the path in the bottom middle pane in the screenshots at that site, you'll notice all the extra Application Data folders in the path. Those should not be there if you have this issue.

Normally, you would not be able to open these folders below since you would get a "Access denied" message when you tried.

C:\Users\default\Local Settings\Application Data

C:\Users\default\AppData\Local\Application Data

t-4-2 · Dec 20, 2011

Editing .....

RE : Rob Brooks' instructions

It says ...
c:\users\default\AppData\Local\Application Data

I don't have Application Data.
I can go only as far as ..... c:\users\default\AppData\Local

C:\users\default\Local Settings\Application Data
I don't have Local Settings.
I can go only as far as....... C:\users\default

screenshot :

t-4-2 · Dec 20, 2011

The bottom middle panel of my Event Viewer is not the same as the Rob Brooks' screenshot.

t-4-2 · Dec 20, 2011

Does this shed any light from the event viewer ?

Brink · Dec 20, 2011

Strange. What happens if you try to create another administrator account? If it works, see what happens when you change it to be a "Standard User" instead.

t-4-2 · Dec 20, 2011

No. Created a new admin. Same error message. Failed the login.

I was considering doing a System Image Recovery. The problem is, I only keep the most recent Image Backup. It is done once a week. The current Image Backup is dated yesterday.
Considering that I have no idea since when this problem started, I don't know Image Recovery will help at all.

Adding ......
So far, I have 2 working admin accounts. (I don't use standard user account) :
1. The built-in admin which is my emergency admin.
2. My personal admin which I use everyday. ( I don't buy the " don't use admin acct for daily chores " advice.)

Brink · Dec 20, 2011

Well, I suppose that you could give system restore a try. If one restore point doesn't work, you could keep trying older ones until hopefully you get a good one.

If that's a no go, you could attempt a repair install to try and fix it.

I would recommend that you backup anything new since the last image backup to be safe in case it may come down to a clean install.

t-4-2 · Dec 21, 2011

Update : System restore

I went straight to the oldest restore point, Sept.19th.
The application data selection is now available, BUT..... still unable to create a new user account, standard or admin.

edit : I meant new account failed the login, same as the beginning.

Damned if I could get this resolved !!!

These are the only issues resolved .....
c:\users\default\AppData\Local\Application Data

C:\Users\default\Local Settings\Application Data

localsettings%20-%20application%20data.png

t-4-2 · Dec 21, 2011

Since I did the system restore, I am receiving this message .......

IM32FAX.DIL not found

Can someone help ?

Thank you.

t-4-2

Brink · Dec 21, 2011

It looks like you're going to need to do a clean install mate.

t-4-2 · Dec 21, 2011

Brink said:
It looks like you're going to need to do a clean install mate.

Will system repair disk suffice ?
I made one when I bought the computer.
That is what I am contemplating to do.

t-4-2

Brink · Dec 21, 2011

Sorry, but system repair disc will not install Windows 7. You'll need a Windows 7 installation CD/DVD/ISO/USB instead.

What did you use to install Windows 7 with originally?

If it was preinstalled on your Acer, then you could do a factory recovery.

Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load

t-4-2 · Dec 21, 2011

Brink said:
Sorry, but system repair disc will not install Windows 7. You'll need a Windows 7 installation CD/DVD/ISO/USB instead.

What did you use to install Windows 7 with originally?

If it was preinstalled on your Acer, then you could do a factory recovery.

Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load

Mine is an OEM.
But, I had obtained an Win 7 Home Premium 64-bit ISO, and I used Imgburn to make myself a bootable Home Premium 64-bit SP1 DVD.
I also have a non-SP1 bootable DVD created the same way.
Should I use the non-SP dvd ? Trouble could have started AFTER I installed SP1.
OR,
Should I use the recovery partition instead ?

Brink · Dec 21, 2011

I'd use the ISO that already includes the SP1 so you wouldn't have to worry about installing SP1 later.

t-4-2 · Dec 21, 2011

I forgot.......
I have also made a set of Factory Default disks ( 4 in total ) from the beginning.
I assume they are my recovery disks.

So, I do have a few options, yes ?

t-4-2

Brink · Dec 21, 2011

If the factory recovery discs will install Windows 7, then yes.

It's just a matter of which one you prefer to use now.

t-4-2 · Dec 23, 2011

Final update ( unless someone has an idea )

I used The link Brink gave, and did a restore to Factory settings.
I can now create user accounts.
BUT, now I lost the AppData section under C:\users\(username)\Appdata

Life sucks !!!

Solved User Profile Service Failed the Login User profile cannot be loaded

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