windows experiene index fails on win 7

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joeitalo

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I just installed win 7 home premium 64 bit? I had win 7 ultimate 64 bit rc on the same machine prior to the home premium install and everything worked fine, including the win experience index with high scores on all but drives At 6.2
the message said that "the windows experience index for your system could not be computed and adding that this is due to an error being reported via the OS, driver or other component
Every thing worked perfectly with Windows 7 ultimate RC 64 bit and I have been using it since technet released it
Thanks Joe
 

My Computer My Computer

Computer Manufacturer/Model Number
OEM
OS
win 7 home premium
CPU
i7-965
Motherboard
evga x58 Classified 59 series
Memory
corsair 1600 triple channel 3x2g
Graphics Card(s)
2 x evga gtx 295's
Sound Card
creative xfi fatality
Monitor(s) Displays
samsung 24" and samsung 22"
Hard Drives
2 western digital 300g velocoraptors 0 striped and samsung 1.5T storage with backup partition
PSU
1200 watt pcpaower and cooling turbo charge
Case
Antec 1200
Cooling
water cooled cpu and gpu's and good air flow

My Computer My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium
CPU
Quad Q9550 @ 2.83GHz
Motherboard
Asus P5N-T Deluxe nForce 780i SLI
Memory
4GB (2x2GB) PC6400 DDR2/800 (2.75 useable)
Graphics Card(s)
GeForce 9800 GTX+ 1GB
Sound Card
on-board
Monitor(s) Displays
hp w2408h
Screen Resolution
1920x1200
Hard Drives
-150GB Western Digital VelociRaptor 10,000RPM SATA-II 3.0Gb/s 16MB Cache
-1TB SATA-II 3.0Gb/s 32MB Cache 7200RPM
PSU
Thermaltake ToughPower 1,000 Watts
Case
Thermaltake M9 VI1000BWS Mid-Tower
Cooling
Asetek Liquid CPU Cooling System / 1 intake & 3 exhaust fans
Keyboard
Logitech Wave
Mouse
Logitech LX8
FWIW, I gave the above a try and it didn't work for me.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium
CPU
Quad Q9550 @ 2.83GHz
Motherboard
Asus P5N-T Deluxe nForce 780i SLI
Memory
4GB (2x2GB) PC6400 DDR2/800 (2.75 useable)
Graphics Card(s)
GeForce 9800 GTX+ 1GB
Sound Card
on-board
Monitor(s) Displays
hp w2408h
Screen Resolution
1920x1200
Hard Drives
-150GB Western Digital VelociRaptor 10,000RPM SATA-II 3.0Gb/s 16MB Cache
-1TB SATA-II 3.0Gb/s 32MB Cache 7200RPM
PSU
Thermaltake ToughPower 1,000 Watts
Case
Thermaltake M9 VI1000BWS Mid-Tower
Cooling
Asetek Liquid CPU Cooling System / 1 intake & 3 exhaust fans
Keyboard
Logitech Wave
Mouse
Logitech LX8
I tried the dskchk to

I tried disk check, no good..I'm pretty angry at myself now for buying it, I paid 200 bucks and took a step backwards
 

My Computer My Computer

Computer Manufacturer/Model Number
OEM
OS
win 7 home premium
CPU
i7-965
Motherboard
evga x58 Classified 59 series
Memory
corsair 1600 triple channel 3x2g
Graphics Card(s)
2 x evga gtx 295's
Sound Card
creative xfi fatality
Monitor(s) Displays
samsung 24" and samsung 22"
Hard Drives
2 western digital 300g velocoraptors 0 striped and samsung 1.5T storage with backup partition
PSU
1200 watt pcpaower and cooling turbo charge
Case
Antec 1200
Cooling
water cooled cpu and gpu's and good air flow
Hi All, Just to say I'm getting the same problem on my Windows 7 64bit install, everything worked ok onmy previous Windows 64bit RC.
 

Attachments

  • Performace idex error.PNG
    Performace idex error.PNG
    5.9 KB · Views: 15

My Computer My Computer

Computer Manufacturer/Model Number
SAS Computers (my business)
OS
Windows 7
CPU
Intel i7 920 D0 Stepping
Motherboard
Gigabyte EX58-UD4
Memory
3 x 2 GB OCZ Platinum C7
Graphics Card(s)
BFG GTX275 OC 896 MB
Sound Card
Asus Xoner D2
Monitor(s) Displays
Asus MW221 22" Wide Screen TFT + NEC MultiSync 1860 NX TFT
Screen Resolution
1680 x 1050 & 1280 x 1024
Hard Drives
2 x 1 TB Samsung F1
PSU
Corsair HX850 Modular
Case
Antec 900-2
Cooling
CPU Noctua NH-U12P
Keyboard
Logitech Wireless Wave
Mouse
Logitech Wireless Lazer
Internet Speed
20 meg
Other Info
Compro Videomate T750F TV Card
Hi all I'm getting the same problem on my windows 7 x64 version.
 

My Computer My Computer

OS
windows 7 x64
I have found the problem on my system, the problem was caused by Kaspersky Internet Security 2010, the very latest update release, hope this will help anyone else out with the same problems, please repost if it fixes your problems.
 

My Computer My Computer

Computer Manufacturer/Model Number
SAS Computers (my business)
OS
Windows 7
CPU
Intel i7 920 D0 Stepping
Motherboard
Gigabyte EX58-UD4
Memory
3 x 2 GB OCZ Platinum C7
Graphics Card(s)
BFG GTX275 OC 896 MB
Sound Card
Asus Xoner D2
Monitor(s) Displays
Asus MW221 22" Wide Screen TFT + NEC MultiSync 1860 NX TFT
Screen Resolution
1680 x 1050 & 1280 x 1024
Hard Drives
2 x 1 TB Samsung F1
PSU
Corsair HX850 Modular
Case
Antec 900-2
Cooling
CPU Noctua NH-U12P
Keyboard
Logitech Wireless Wave
Mouse
Logitech Wireless Lazer
Internet Speed
20 meg
Other Info
Compro Videomate T750F TV Card
How did you fix did you remove Kaspersky 2010?
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit
CPU
Intel Q9450
Motherboard
Asus P5E3 Premium Wifi@n
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
Gainward Nvidia GTX295
Sound Card
Soundblaster Xifi Gamer xtreme
Monitor(s) Displays
iiyama B2409HDS
Hard Drives
Velocity Raptor 300GB
Seagate 500GB
PSU
Coolermaster 1000W
Case
Antec Gaming
Cooling
Stock
I just paused protection and also exited kaspersky 2010 and the wei still fails I am loathed to remove it for ovious reasons. But I will try that now and report back
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit
CPU
Intel Q9450
Motherboard
Asus P5E3 Premium Wifi@n
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
Gainward Nvidia GTX295
Sound Card
Soundblaster Xifi Gamer xtreme
Monitor(s) Displays
iiyama B2409HDS
Hard Drives
Velocity Raptor 300GB
Seagate 500GB
PSU
Coolermaster 1000W
Case
Antec Gaming
Cooling
Stock
Sybex9 said:
I have found the problem on my system, the problem was caused by Kaspersky Internet Security 2010, the very latest update release, hope this will help anyone else out with the same problems, please repost if it fixes your problems.
Click to expand...

thanks Sybex,

yes, i can confirm this.

i've been running various flavours of 7 for several months with kis 2010 9.0.0.463, with zero problems with wei.

however, my new install, with kis 9.0.0.736, has made it impossible for me to measure my wei.

so i tried uninstalling, and guess what, i got a wei result. simply pausing protection or exiting the program was not enough - a full uninstall was needed.

i hope kaspersky fix this soon, in the meantime i've gone back to kis v463.

i'll do some research on the kaspersky forums and report back if i learn anything useful.

wei is pretty useless anyway, and everything else seems to work ok, but it's still a bit bothersome...
 

My Computer My Computer

Computer Manufacturer/Model Number
mickey megabyte 1234
OS
ultimate 64 sp1
CPU
i5 2500K [email protected]
Motherboard
MSI P67A-GD53
Memory
8 gigs GSkill Ripjaws 1600
Graphics Card(s)
amd hd6950
Sound Card
creative x-fi gamer
Monitor(s) Displays
samsung 24"
Screen Resolution
1920x1080
Hard Drives
ocz vertex 2e 60 gig, samsung f3 1tb, buffalo 2tb ext
PSU
antec 550
Case
antec three hundred
Cooling
i'm a cooling fan
Keyboard
saitek eclipse ii
Mouse
logitech g3
Internet Speed
about 4 Mbps
Other Info
i love win7
just uninstalled and like mickey megabyte it works fine, guess it time for an email to kaspersky.
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit
CPU
Intel Q9450
Motherboard
Asus P5E3 Premium Wifi@n
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
Gainward Nvidia GTX295
Sound Card
Soundblaster Xifi Gamer xtreme
Monitor(s) Displays
iiyama B2409HDS
Hard Drives
Velocity Raptor 300GB
Seagate 500GB
PSU
Coolermaster 1000W
Case
Antec Gaming
Cooling
Stock
*update*

just registered on kaspersky forum, i could only find one thread with one post regarding this issue.

whilst i posted a reply, somebody else joined in - so far three of us have reported the problem, let's see how long it takes for something to be done...
 

My Computer My Computer

Computer Manufacturer/Model Number
mickey megabyte 1234
OS
ultimate 64 sp1
CPU
i5 2500K [email protected]
Motherboard
MSI P67A-GD53
Memory
8 gigs GSkill Ripjaws 1600
Graphics Card(s)
amd hd6950
Sound Card
creative x-fi gamer
Monitor(s) Displays
samsung 24"
Screen Resolution
1920x1080
Hard Drives
ocz vertex 2e 60 gig, samsung f3 1tb, buffalo 2tb ext
PSU
antec 550
Case
antec three hundred
Cooling
i'm a cooling fan
Keyboard
saitek eclipse ii
Mouse
logitech g3
Internet Speed
about 4 Mbps
Other Info
i love win7
You might want to try this.
First off I switched to win 7 pro however I don't think that was the resolution, Then I disconected all but the keyboard and mouse and disabled my second monitor and just to be on the safe side I diconected secondary hard drives. (Backup and storage ). I reinstalled win 7 pro 64 bit, I let windows install important updates only,(this way I put the drivers for my motherboard,GPU's sound card,etc.etc.) myself.I installed all the drivers very carefully and checked device manager for errors and then took a good look at the event log.. All lokked good so I ran the experience index and crossed my fingers (very important ) and it worked ..7.9 across the board except for a 6.2 (hard drive) Good luck . I hope this helped
 

My Computer My Computer

Computer Manufacturer/Model Number
OEM
OS
win 7 home premium
CPU
i7-965
Motherboard
evga x58 Classified 59 series
Memory
corsair 1600 triple channel 3x2g
Graphics Card(s)
2 x evga gtx 295's
Sound Card
creative xfi fatality
Monitor(s) Displays
samsung 24" and samsung 22"
Hard Drives
2 western digital 300g velocoraptors 0 striped and samsung 1.5T storage with backup partition
PSU
1200 watt pcpaower and cooling turbo charge
Case
Antec 1200
Cooling
water cooled cpu and gpu's and good air flow
This might also be a factor I did not put Kaspersky 2010 internet security back in my PC I bought ESET.. I haven't found anything that says that this could have been the problem and I have been using Kaspersky with win 7 since win 7 beta and the then the RC. Kaspersky 2009 was incompatable according to windows, but 2010 worked just fine and so did windows experience index with beta /RC- 2009-2010. good luck
oh ya I'm not sure how safe Eset I security is but my downloads have speeded up a bit and less lag during game play
 

My Computer My Computer

Computer Manufacturer/Model Number
OEM
OS
win 7 home premium
CPU
i7-965
Motherboard
evga x58 Classified 59 series
Memory
corsair 1600 triple channel 3x2g
Graphics Card(s)
2 x evga gtx 295's
Sound Card
creative xfi fatality
Monitor(s) Displays
samsung 24" and samsung 22"
Hard Drives
2 western digital 300g velocoraptors 0 striped and samsung 1.5T storage with backup partition
PSU
1200 watt pcpaower and cooling turbo charge
Case
Antec 1200
Cooling
water cooled cpu and gpu's and good air flow
it's only the very latest version of kis that is causing the problems, joeitalo.

as i said above, i've been using 7 and kis 2010 for months...
 

My Computer My Computer

Computer Manufacturer/Model Number
mickey megabyte 1234
OS
ultimate 64 sp1
CPU
i5 2500K [email protected]
Motherboard
MSI P67A-GD53
Memory
8 gigs GSkill Ripjaws 1600
Graphics Card(s)
amd hd6950
Sound Card
creative x-fi gamer
Monitor(s) Displays
samsung 24"
Screen Resolution
1920x1080
Hard Drives
ocz vertex 2e 60 gig, samsung f3 1tb, buffalo 2tb ext
PSU
antec 550
Case
antec three hundred
Cooling
i'm a cooling fan
Keyboard
saitek eclipse ii
Mouse
logitech g3
Internet Speed
about 4 Mbps
Other Info
i love win7
a reply: i wasn't too keen on the word 'hopefully'. :eek:
 

Attachments

  • kasp.JPG
    kasp.JPG
    27.7 KB · Views: 78

My Computer My Computer

Computer Manufacturer/Model Number
mickey megabyte 1234
OS
ultimate 64 sp1
CPU
i5 2500K [email protected]
Motherboard
MSI P67A-GD53
Memory
8 gigs GSkill Ripjaws 1600
Graphics Card(s)
amd hd6950
Sound Card
creative x-fi gamer
Monitor(s) Displays
samsung 24"
Screen Resolution
1920x1080
Hard Drives
ocz vertex 2e 60 gig, samsung f3 1tb, buffalo 2tb ext
PSU
antec 550
Case
antec three hundred
Cooling
i'm a cooling fan
Keyboard
saitek eclipse ii
Mouse
logitech g3
Internet Speed
about 4 Mbps
Other Info
i love win7
mickey megabyte said:
Sybex9 said:
I have found the problem on my system, the problem was caused by Kaspersky Internet Security 2010, the very latest update release, hope this will help anyone else out with the same problems, please repost if it fixes your problems.
Click to expand...

thanks Sybex,

yes, i can confirm this.

i've been running various flavours of 7 for several months with kis 2010 9.0.0.463, with zero problems with wei.

however, my new install, with kis 9.0.0.736, has made it impossible for me to measure my wei.

so i tried uninstalling, and guess what, i got a wei result. simply pausing protection or exiting the program was not enough - a full uninstall was needed.

i hope kaspersky fix this soon, in the meantime i've gone back to kis v463.

i'll do some research on the kaspersky forums and report back if i learn anything useful.

wei is pretty useless anyway, and everything else seems to work ok, but it's still a bit bothersome...
Click to expand...

That has made me feel good to know that it's helped out a few others, this took me ages to suss out as I re-installed Window 7 and all the updates along with all other software bit by bit and checking the Index score in between every stage, when I found the problem I then obviously had to un-install kaspersky and so forth.
 

My Computer My Computer

Computer Manufacturer/Model Number
SAS Computers (my business)
OS
Windows 7
CPU
Intel i7 920 D0 Stepping
Motherboard
Gigabyte EX58-UD4
Memory
3 x 2 GB OCZ Platinum C7
Graphics Card(s)
BFG GTX275 OC 896 MB
Sound Card
Asus Xoner D2
Monitor(s) Displays
Asus MW221 22" Wide Screen TFT + NEC MultiSync 1860 NX TFT
Screen Resolution
1680 x 1050 & 1280 x 1024
Hard Drives
2 x 1 TB Samsung F1
PSU
Corsair HX850 Modular
Case
Antec 900-2
Cooling
CPU Noctua NH-U12P
Keyboard
Logitech Wireless Wave
Mouse
Logitech Wireless Lazer
Internet Speed
20 meg
Other Info
Compro Videomate T750F TV Card
Sybex9 said:
I have found the problem on my system, the problem was caused by Kaspersky Internet Security 2010, the very latest update release, hope this will help anyone else out with the same problems, please repost if it fixes your problems.
Click to expand...
Ah, I also have KIS 2010. I will exit it now and try again.

edit: ah, I guess I have to uninstall KIS. WEI is not that important to me...
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Home Premium
CPU
Quad Q9550 @ 2.83GHz
Motherboard
Asus P5N-T Deluxe nForce 780i SLI
Memory
4GB (2x2GB) PC6400 DDR2/800 (2.75 useable)
Graphics Card(s)
GeForce 9800 GTX+ 1GB
Sound Card
on-board
Monitor(s) Displays
hp w2408h
Screen Resolution
1920x1200
Hard Drives
-150GB Western Digital VelociRaptor 10,000RPM SATA-II 3.0Gb/s 16MB Cache
-1TB SATA-II 3.0Gb/s 32MB Cache 7200RPM
PSU
Thermaltake ToughPower 1,000 Watts
Case
Thermaltake M9 VI1000BWS Mid-Tower
Cooling
Asetek Liquid CPU Cooling System / 1 intake & 3 exhaust fans
Keyboard
Logitech Wave
Mouse
Logitech LX8
I thoght I had posted what worked for me but I dont see it here..
This time I installed windows 7 pro 64 bit/ first I removed everything except the keyboard /mouse, including extra hard drives and second monitor, during the install I only allowed important updates to ensure that I install the drivers (motherboard/gpu/sound card/etc.).after uwindows updated (imprtant only for now) I installed My antivirus software (ESET smart security) then ran the windows experience index and it worked like a charm. Even though I was using Kaspersky when I got that error I think I allowed windows to put drivers in prior to me installing thrm and there was a conflict that caused the win experience error..I've been using Kaspersky (2009-2010) with windows 7 since the beta/Rc came out and never had a problem with the experience index
 

My Computer My Computer

Computer Manufacturer/Model Number
OEM
OS
win 7 home premium
CPU
i7-965
Motherboard
evga x58 Classified 59 series
Memory
corsair 1600 triple channel 3x2g
Graphics Card(s)
2 x evga gtx 295's
Sound Card
creative xfi fatality
Monitor(s) Displays
samsung 24" and samsung 22"
Hard Drives
2 western digital 300g velocoraptors 0 striped and samsung 1.5T storage with backup partition
PSU
1200 watt pcpaower and cooling turbo charge
Case
Antec 1200
Cooling
water cooled cpu and gpu's and good air flow
OK, I see that I am not the only one with failure to calculate the WEI, all seem to be Win7 64bit. Me too. So I guess we will have to wait till next patch Tuesday to see if MS fixes this.
 

My Computer My Computer

Computer Manufacturer/Model Number
Systemax
OS
Win 7 64 bit
CPU
Cure i5
Motherboard
Gigabyte P55-UD4P
Memory
DDR3 1600
Graphics Card(s)
BFG 250 OC, 1GB
Sound Card
Realtek internal
Monitor(s) Displays
Acer x223W
Hard Drives
2 WD
PSU
corsair
Case
Systemax
Cooling
coolermaster
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