Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.

30 Sep 2015   #1
polanskiman

Windows 7 Professional x64
 
 
Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.

Hello,

I have upgraded to Windows 7 x64 from Windows XP. With Windows XP, shutdown/reboot/sleep were working perfectly fine but now with Windows 7 x64 the PC refuses to shutdown completely. The fans/LED/CPU remain on. Same thing if I chose to sleep the computer. I need to press the power button for 4 seconds to completely shutdown the PC. I've tried:

- A clean boot;
- Deactivating all non essential services;
- Looking into devices power management tabs and deactivated accordingly what was needed;
- Boot in Safe Mode;
- Reverting certain drivers to older versions (network card, GPU);
- Resetting bios. The Bios is up-to-date;
- Doing a sfc /scannow.
- Uninstalling completely Norton Antivirus.

None of the above changed a thing. The outcome is always the same. The only difference with a Safe Boot is that the shutdown process hangs at the "Shutting Down..." window and therefore I need to hard reset the computer as well. Windows 7 is fully up-to-date.

In order to eliminate possible hardware issues I booted the PC with a backup drive of my old installation of Windows XP. Shutdown works perfectly. So it does not seem to be hardware related.

I have made a Shutdown Trace that can be found here. The trace was done thanks to "cluberti" tutorial on how to make a trace. Could any expert have a look at it and tell me if he notices anything out of the ordinary?

Thank you.


My System SpecsSystem Spec
.
01 Oct 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
I ran into this not sure if it applies to your issue though ?
3 star review of the cpu :/
Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics
Quote:
The processor would only let windows boot if I set the bios settings to lock the core multiplier (the feature that turns down the multiplier to be energy efficient)

I sent a perfectly good motherboard back thinking it was the issue, when it was this processor, its strange that its like this.
My System SpecsSystem Spec
01 Oct 2015   #3
polanskiman

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and welcome to SevenForums,
I ran into this not sure if it applies to your issue though ?
3 star review of the cpu :/
Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics
Hello and thank you for the Welcome.

The problem is not related with the boot but with the shutdown. By curiosity though I did try disabling/enabling several features in the Bios but that didn't help. Same problem persists.
My System SpecsSystem Spec
.

04 Oct 2015   #4
polanskiman

Windows 7 Professional x64
 
 

No one?
My System SpecsSystem Spec
05 Oct 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi sorry for the delay.
Have you tried safe mode with networking and shut down through it to see if the issue repeats ?
Otherwise I have no idea what would cause that :/
My System SpecsSystem Spec
05 Oct 2015   #6
polanskiman

Windows 7 Professional x64
 
 

Yes I have. The only difference is that in safe mode it hangs at the "Shutting down" window and I have to hard reset the PC. I will try one more time see if it does it again.
My System SpecsSystem Spec
08 Oct 2015   #7
polanskiman

Windows 7 Professional x64
 
 

I tried safe mode again and Windows 7 hangs at the Shutting down window. I could replicate this each time I tried.
My System SpecsSystem Spec
08 Oct 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Can you show your disk management window and msconfig startup and Non Microsoft services windows too ?
Disk Management - Post a Screen Capture Image

Heck show us this too
Show Us Your WEI [4]
My System SpecsSystem Spec
09 Oct 2015   #9
polanskiman

Windows 7 Professional x64
 
 

Hello,

Screenshots are attached but as I stated above, I have already tried a clean boot as well as disabling all third party services and startup items, which did not work. I also tried this morning uninstalling completely the video drivers and installed them again. That didn't do it either.


Attached Thumbnails
Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture1.png   Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture3.png  
Attached Images
Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture5.png Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture6.png Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.-capture4.png 
My System SpecsSystem Spec
09 Oct 2015   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thanks :)
I'm wondering why your system reserved partition is EFI and not NTFS ?
My System SpecsSystem Spec
Reply

 Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.




Thread Tools




Similar help and support threads
Thread Forum
Windows 7 shutdown but laptop wont turn off
This happened a few days ago. Window 7 shutdown fine, screen goes black, fan about to stop, but the fan and hard disk makes a start up sound with the screen still turned off, then my laptop just stuck there for hours. I had to normal shutdown then force shutdown with the power button every time....
General Discussion
Video card fans turn off when windows login appears?
The fans on my video card work fine in UEFI & Ubuntu but when I load windows they turn off upon the windows login screen loading They also seem to stutter a little like they're trying to turn back on but never do. This is only an issue when running windows and wasn't a problem the other day,...
Graphic Cards
slow shutdown on Win 7 - need help reading Shutdown trace results
Hi all, I've downloaded the Windows SDK to create an trace file to pinpoint what is holding up my laptop shutdown. Unfortunately I'm having trouble reading the results so would appreciate anyone whom has experience with the software help me identify what is holding up shutdown. Shutdown...
Performance & Maintenance
School provided PC is on shared network How do I turn off & remove the
Hello My name is Sarah! I have a pc supplied from my school and I noticed that most of my folders was shared, I turned them all off but when I turn my pc on it gives me two accounts to log into. Mine and one that says Admin that I did not create. It says password hint: assist How can I remove...
Network & Sharing
Windows 7 wont turn off my laptop after shutdown
Hi. I have been searching forever on forums for an answer, and i'm sorry, I can't find a solution that works for me. I installed a legit copy of Windows 7 Ultimate x64, and when I shut down the laptop, it goes through the normal processes, says logging off, then shutting down, then the screen...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:36.
Twitter Facebook Google+