Windows 7 PC fans/led/CPU wont turn off. Shutdown Trace provided.

[polanskiman]

Hello,

I have upgraded to Windows 7 x64 from Windows XP. With Windows XP, shutdown/reboot/sleep were working perfectly fine but now with Windows 7 x64 the PC refuses to shutdown completely. The fans/LED/CPU remain on. Same thing if I chose to sleep the computer. I need to press the power button for 4 seconds to completely shutdown the PC. I've tried:

- A clean boot;
- Deactivating all non essential services;
- Looking into devices power management tabs and deactivated accordingly what was needed;
- Boot in Safe Mode;
- Reverting certain drivers to older versions (network card, GPU);
- Resetting bios. The Bios is up-to-date;
- Doing a sfc /scannow.
- Uninstalling completely Norton Antivirus.

None of the above changed a thing. The outcome is always the same. The only difference with a Safe Boot is that the shutdown process hangs at the "Shutting Down..." window and therefore I need to hard reset the computer as well. Windows 7 is fully up-to-date.

In order to eliminate possible hardware issues I booted the PC with a backup drive of my old installation of Windows XP. Shutdown works perfectly. So it does not seem to be hardware related.

I have made a Shutdown Trace that can be found here. The trace was done thanks to "cluberti" tutorial on how to make a trace. Could any expert have a look at it and tell me if he notices anything out of the ordinary?

Thank you.

 

[ThrashZone]

Hi and welcome to SevenForums,
I ran into this not sure if it applies to your issue though ?
3 star review of the cpu :/
Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics

The processor would only let windows boot if I set the bios settings to lock the core multiplier (the feature that turns down the multiplier to be energy efficient)

I sent a perfectly good motherboard back thinking it was the issue, when it was this processor, its strange that its like this.

 

[polanskiman]

Hi and welcome to SevenForums,
I ran into this not sure if it applies to your issue though ?
3 star review of the cpu :/
Amazon.com: Intel Core i5-2300 Processor 2.8 GHz 6 MB Cache Socket LGA1155: Electronics

Hello and thank you for the Welcome.

The problem is not related with the boot but with the shutdown. By curiosity though I did try disabling/enabling several features in the Bios but that didn't help. Same problem persists.

 

[polanskiman]

No one?

 

[ThrashZone]

Hi sorry for the delay.
Have you tried safe mode with networking and shut down through it to see if the issue repeats ?
Otherwise I have no idea what would cause that :/

 

[polanskiman]

Yes I have. The only difference is that in safe mode it hangs at the "Shutting down" window and I have to hard reset the PC. I will try one more time see if it does it again.

 

[polanskiman]

I tried safe mode again and Windows 7 hangs at the Shutting down window. I could replicate this each time I tried.

 

[ThrashZone]

Hi,
Can you show your disk management window and msconfig startup and Non Microsoft services windows too ?
http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Heck show us this too
http://www.sevenforums.com/performance-maintenance/275710-show-us-your-wei-4-a.html

 

[polanskiman]

Hello,

Screenshots are attached but as I stated above, I have already tried a clean boot as well as disabling all third party services and startup items, which did not work. I also tried this morning uninstalling completely the video drivers and installed them again. That didn't do it either.

 

[ThrashZone]

Hi and thanks
I'm wondering why your system reserved partition is EFI and not NTFS ?

 

[polanskiman]

Thanks for the feedback. Honestly not so sure why. I followed a tutorial on how to install Windows 7 with a USB key so that's why.

Is that the problem?

 

[ThrashZone]

Hi,
I have no idea all of my system reserved partitions are ntfs if I have the 100mb partition
I now do not create a partition to install windows on and the installer does not create the 100mb partition and after the install I shrink it with disk management and if I want to shrink it more I use Mini tool free

There's really no need for a system reserved partition at all and most people will not have one.
But I believe it might be a reason to look into further
I have not seen an easy way to reformat it yet seems a clean install without creating a partition to install on is the easiest way to not get the 100mb partition or at least for me :/
Best Free Partition Manager for Windows | MiniTool Partition Free

 

[polanskiman]

Thank you. I will work on this reserved partition see if I can remove it safely or I will reinstall although not so keen on doing that as it is a production computer currently being used.

 

[ThrashZone]

Hi,
See if this works
http://www.sevenforums.com/tutorials/71363-system-reserved-partition-delete.html
The format is concerning though :/

 

[ThrashZone]

Not sure this is worth doing it seems a clean install is easier to translate
https://social.technet.microsoft.co...10-caf4c39d9c4f/convert-efi-partition-to-ntfs

 

[Layback Bear]

When I install Windows 7 on a UEIF motherboard I get the 100mb EFI System.

 

[ThrashZone]

Thanks Jack I did not on my new builds install possibly if I made a partition to install on I might of not that I wanted one I really did not want any 100mb partition and thankfully didn't get one at all
So I guess we can rule that out as the issue :/

My Acer's 100 mb is ntfs of course it has legacy bios.

 

[Layback Bear]

Looking at post #9.

With all those Startups and Non Microsoft services running, any one of them could cause a slow shut down.

My system.

 

[ThrashZone]

Hi,
Yep Intel management and security is an interesting one is that a new name for Mcafee :shock:
You do have Norton so see if the Intel security is listed in uninstall a program if so uninstall it.

 

[polanskiman]

Looking at post #9.

With all those Startups and Non Microsoft services running, any one of them could cause a slow shut down.

My system.

As stated in the OP all non Microsoft services and startup items were also disabled. The same problem persists.