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Windows 7: Can't download and install Garmin Express

17 Jun 2015   #1
wyattx2

Windows 7 Professional (64 bit)
 
 
Can't download and install Garmin Express

Garmin Express is a tool that enables Auto GPS owners to update their GPS. I've used it for a couple of years with no problem. Last week I attempted to update my GPS software and Maps. When I launched Garmin Express I noticed it was a new version (Don't know when it was installed). Everything went normal until halfway through the map install the computer crashed. After reboot, the program would not launch and this error message appeared: Service 'Garmin Device Interaction Service failed to start. Verify that you have sufficient privileges to start system services. I contacted Garmin Support and their IT professionals worked for over an hour, without success, to get the program to download and install. ĚSince they are not getting other complaints, their position seems to be its my computer that's at fault. Here is my operating system: Dell Studio XPS 9100 Operating Sys: Windows 7 Professional (64 Bit)Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Installed Memory (RAM): 8.00 GB

All other programs on my computer work OK. I can't figure out what the above error message means (and neither did the Garmin IT folks). I'm the sole user of the computer and believe I have all the privileges available. That said, I'm not a computer guy and really need some help with this one. Thanks, Jim


My System SpecsSystem Spec
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17 Jun 2015   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Jim,

I use Garmin Express as well for my GPS. Hopefully, I may be able to help.

Have you already tried uninstalling and reinstalling the program?

Garmin Express
My System SpecsSystem Spec
17 Jun 2015   #3
wyattx2

Windows 7 Professional (64 bit)
 
 

Thanks, Brink. Yes, have tried numerous times. So did the Garmin IT help team. They took control of my computer for over an hour, checking the registry, and numerous other things including the "fix it" program. When attempting to download, it gets about halfway and stops. Then the error message shown above is displayed. Given that I'm the sole user of this computer, I can't understand the error message. Appreciate any ideas.
Jim
My System SpecsSystem Spec
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17 Jun 2015   #4
Brink

64-bit Windows 10 Pro
 
 

Do you have any 3rd party AV or security programs installed that may be interfering?
My System SpecsSystem Spec
17 Jun 2015   #5
wyattx2

Windows 7 Professional (64 bit)
 
 

I have Malwarebytes and MS Security Essentials. But when working with Garmin's IT folks, we disabled both at one point to try to get the download to work but it didn't seem to help.
Jim
My System SpecsSystem Spec
17 Jun 2015   #6
Brink

64-bit Windows 10 Pro
 
 

Yeah, those shouldn't be an issue. At least there weren't for me for this program.

I suppose that you could do a system restore using a restore point dated before this happened to undo it.
My System SpecsSystem Spec
17 Jun 2015   #7
wyattx2

Windows 7 Professional (64 bit)
 
 

Thanks, Brink. I actually tried that first with negative result.

However, our discussion just prompted me go to User Account Control settings. I set it to the "never notify" setting and successfully downloaded and installed the program. Tried it with my GPS and it worked. I then returned the settings to the recommended level, tried it again and it worked. I appreciate your help.

Jim
My System SpecsSystem Spec
17 Jun 2015   #8
Brink

64-bit Windows 10 Pro
 
 

That's great news Jim. I'm glad to hear you got it sorted. :)
My System SpecsSystem Spec
21 Aug 2015   #9
Uncle Chris

Windows 10 64
 
 

Just in case anyone has problems and the above doesn't work for them (as it didn't for me).

Get previous copy of Garmin express from:

GARMIN Express old versions

Run it and in options unclick auto update.

That seems to work for me - hope it does for you.
My System SpecsSystem Spec
30 Aug 2015   #10
sce7dmas

Windows 10
 
 

Hi wyattx2

Can you confirm what you did to get around this issue?
What is the "Never Notify" setting you are referring too?

I've got the same issue. I can install one of the older version but can't disable the auto updates, so it keeps trying to update to the version that cannot install.

Thanks for your help.
Dan
My System SpecsSystem Spec
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 Can't download and install Garmin Express




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