|10 Jan 2010||#1|
iTunes 9 not loading on Windows 7 64 bit
I'm trying to run iTunes 9.0.2 for 64 bit on Windows 7 for 64 bit. I have tried several things to try to get iTunes to work on my laptop. I've tried previous versions of iTunes, uninstalling and reinstalling it. Also tried compatibility modes and installing iTunes as an administrator. I've also run check disk on start up. When I check the event log, I get the following message before the error:
"The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
The error then is:
"Faulting application name: iTunes.exe, version: 126.96.36.199, time stamp: 0x4afca401
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x80000060
Faulting process id: 0xea8
Faulting application start time: 0x01ca926b655f98ee
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: unknown
Report Id: a979d20c-fe5e-11de-9c08-002170715db1"
"Fault bucket 918742213, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: a979d20c-fe5e-11de-9c08-002170715db1
Report Status: 0"
Any help would be greatly appreciated!
|My System Specs|
|11 Jan 2010||#2|
I have ITunes (latest version) running OK on my Win 7 64 bit machine. Depending on how long you have been trying, if possible, use the System Restore and restore back to a date PRIOR to first attempting to install ITunes. That will give you a "fresh start" to install it. If several attempts have been made, and it wasn't uninstalled and the PC restarted before trying again, there may be enough corruption that it can't be installed. System Restore won't delete any user data or e-mails but any programs installed or uninstalled will be affected. System Restore can be accessed from Start/Programs/Accessories/System Tools.
|My System Specs|
|12 Jan 2010||#6|
Welcome to Windows 7 Support Forums.
Susan please fill out your system specs so that we may further assist you.
In the interim, please perform the following procedures as the install was incomplete/corrupted. All ITunes files and executables must be removed!
After that reboot your system.
Download the latest Itunes installer for 64 bit, that would be ver. 9.02 for Windows 7 X64 machines. Put in a location where you can locate it. After downloading put your pointer on the installer and right click your mouse, next you will see a drop down menu and in the middle you will see "Install as Administrator" Left click on that option and let the install begin.
Report back with the results.
|My System Specs|
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