iTunes 9 not loading on Windows 7 64 bit

farleysm

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I'm trying to run iTunes 9.0.2 for 64 bit on Windows 7 for 64 bit. I have tried several things to try to get iTunes to work on my laptop. I've tried previous versions of iTunes, uninstalling and reinstalling it. Also tried compatibility modes and installing iTunes as an administrator. I've also run check disk on start up. When I check the event log, I get the following message before the error:

"The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started"

The error then is:
"Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x80000060
Faulting process id: 0xea8
Faulting application start time: 0x01ca926b655f98ee
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: unknown
Report Id: a979d20c-fe5e-11de-9c08-002170715db1"

And then:
"Fault bucket 918742213, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.0.2.25
P3: 4afca401
P4: StackHash_0a9e
P5: 0.0.0.0
P6: 00000000
P7: 80000060
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\sfarley\AppData\Local\Temp\WERFCB5.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\sfarley\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.exe_ac6cd985387dc0d3c5f13e4feceb7b52938080e3_0c1d161e
Analysis symbol:
Rechecking for solution: 0
Report Id: a979d20c-fe5e-11de-9c08-002170715db1
Report Status: 0"

Any help would be greatly appreciated!
Susan
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell Studio 1535
OS
Windows 7 64 bit
CPU
Intel Core 2 DUO CPU T8100 2,1 GHz
I have ITunes (latest version) running OK on my Win 7 64 bit machine. Depending on how long you have been trying, if possible, use the System Restore and restore back to a date PRIOR to first attempting to install ITunes. That will give you a "fresh start" to install it. If several attempts have been made, and it wasn't uninstalled and the PC restarted before trying again, there may be enough corruption that it can't be installed. System Restore won't delete any user data or e-mails but any programs installed or uninstalled will be affected. System Restore can be accessed from Start/Programs/Accessories/System Tools.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
In addition to re-trying the uninstall/reinstall process, you may have to manually uninstall the itunes/ipod/bonjour services (if you haven't done that already).

I have the latest iTunes x64 on my notebook and it runs as expected.
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell Inspiron 1520 (Laptop)/ Home (Desktop)
OS
Windows 7 x64 / Same
CPU
Intel Core 2 Duo T7250 / Intel Core i7 930
Motherboard
Intel 945 / Asus P6X58D-E
Memory
4GB / 6GB
Graphics Card(s)
NVIDIA GeForce 8400M GS / ASUS 1GB
Sound Card
Whatever Dell gave me :-( / Onboard
Monitor(s) Displays
15.4" LCD / Crappy CRT
Hard Drives
Seagate 500GB SATA; 7200 RPM / Seagate 1TB SATA; 7200 RPM
PSU
N/A / OCZ Fatal1ty 550W Modular
Case
N/A / Antec 900
Cooling
Air
Mouse
Microsoft Presenter (Bluetooth)
The restore doesn't go back far enough. I tried uninstalling and reinstalling many times on Saturday. :(
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell Studio 1535
OS
Windows 7 64 bit
CPU
Intel Core 2 DUO CPU T8100 2,1 GHz
If you uninstall you need to restart the PC before trying a reinstall. If you just uninstall and reinstall without restarting the PC the original problem can still be there.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Welcome to Windows 7 Support Forums.
Susan please fill out your system specs so that we may further assist you.
In the interim, please perform the following procedures as the install was incomplete/corrupted. All ITunes files and executables must be removed!
  1. Itunes.exe
  2. Quicktime.exe
  3. bonjour
  4. applemobile app
  5. itunes installer
  6. apple application support
  7. apple device support
Any other Apple software must be removed!
After that reboot your system.
Download the latest Itunes installer for 64 bit, that would be ver. 9.02 for Windows 7 X64 machines. Put in a location where you can locate it. After downloading put your pointer on the installer and right click your mouse, next you will see a drop down menu and in the middle you will see "Install as Administrator" Left click on that option and let the install begin.


Report back with the results.


Regards,
Adrian
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 7600 1 X64
CPU
AMD PHENOM II X 550 PROCESSOR 3.1 ghz
Motherboard
ASUS M4A78-TE
Memory
Corsair 4 gig ddr 3
Graphics Card(s)
ati radeon 3300
Sound Card
ati hd
Monitor(s) Displays
syncmaster 2033sw
Screen Resolution
1600X900 60 hz refresh
Hard Drives
twin_seagates SATA's 1 TB & 500 Gig, hitachi_slimline 160 gig
PSU
antec_550 watt
Case
cooler master GLite
Cooling
stock_heat sink
Internet Speed
20mbs up/ 1.5mbs down
Other Info
favorite child "stewie"
favorite dog "brian"
It worked great!!!!

It worked great!!! Thank you so much!!!!!

Susan
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell Studio 1535
OS
Windows 7 64 bit
CPU
Intel Core 2 DUO CPU T8100 2,1 GHz
Issue Resolved!
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 7600 1 X64
CPU
AMD PHENOM II X 550 PROCESSOR 3.1 ghz
Motherboard
ASUS M4A78-TE
Memory
Corsair 4 gig ddr 3
Graphics Card(s)
ati radeon 3300
Sound Card
ati hd
Monitor(s) Displays
syncmaster 2033sw
Screen Resolution
1600X900 60 hz refresh
Hard Drives
twin_seagates SATA's 1 TB & 500 Gig, hitachi_slimline 160 gig
PSU
antec_550 watt
Case
cooler master GLite
Cooling
stock_heat sink
Internet Speed
20mbs up/ 1.5mbs down
Other Info
favorite child "stewie"
favorite dog "brian"
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