Hi Danny,
Thank you for contacting Sony Creative Software. Please disable Startup applications and Background Services. To disable these items from starting, you can go to the Start menu and select Run. Then type msconfig into the field provided and press Enter or OK. In Windows Vista, there is a field at the bottom of the Start menu that you can type directly into.
Open the Startup tab, press the “Disable All” button and then Apply. Then go into the Services Tab, check the box next to “Hide All Microsoft Services” at the bottom of the window and choose Disable All. Then press Apply and OK and reboot the computer.
** Note: This measure is for testing purposes. If you are disabling these services, none of these services are critical for your computer to start or function. We recommend this troubleshooting step to remove as many variables from the problem as possible; though you may also be disabling desired services like anti-virus or portable device recognition services like iPod Service, etc. If this solves your issue, you may want to repeat the steps above to open the MSCONFIG dialog so that you can re-enable most of these services. You may want to spend some time re-enabling these one at a time until you find the culprit. Most likely there are just one or two services that are causing the conflict. To re-enable these services, just reverse the instructions.
Try to install with these services disabled. Please respond back with your findings. If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Kevin K.