can't get any version of IE to work ??

My friends computer was giving her problems...particularly IE11. no mater what home page was set...the browser would load but the little circle would spin forever and the page...whatever was set for home page...would just keep loading and loading ?

We uninsulated 11...un-installed 10...un-installed 9...and was left with the original version 8 of IE.

But same issue ...whatever was selected as home page in IE 8 would start to load...then freeze and just kept the circle spinning and spinning.

Reinstalled IE 11 but exact same problem,....whatever is set to home page will not load...and no further navigation is possible while the loading circle is spinning.

Please help if anyone has any ideas on what's happening...and how to fix this. ( Firefox works fine but some programs she has (Cricut) she says requires IE )

Would prefer IE11 but any version would be good at this point ?

Thanks....TiminAz

OK...some progress...ran Bitdefnder Internet Security 2014 before downloading malwarebytes and/or Superantispyware...did find 2 Trojans with Bitdefender that were deleted....will download other two tonight.

Also disabled all add-ons in IE11

Did notice now tho that any home page set other than yahoo.com seems to load fine ? Unless we set yahoo mail as the home page...then little circled spins and spins...if we go to yahoo home page all is ok until we click to go to mail...then nothing but the circle ?

Will advise after running two additional malware apps above

OK - ran both Malwarebytes and Superantispyware current editions and both found issues...also ran Microsoft Safety Scanner which reported no issues.

For Malwarebytes I sent the infected files to their "Quarantine file"...but can't figure out how to get to the quarantine items in Malwarebytes to get a list of issues. But they are "quarantined"

For Superantispyware the attached txt shows the discovered issues

Now do I delete/remove all issues found in Malwarebytes and Superantispyware ?

oops...here's one more log from AdwCleaner...

Jacee said:

@ trinaz .... You have adware! Please do this:


Using AdwCleaner v3: Scan & Clean:
Right click to run again as Administrator....
....
Click on the Clean button.
Copy and paste the contents of that logfile in your next reply.
A copy of that log file will also be saved in the C:\AdwCleaner folder.


Please post that log file

# AdwCleaner v3.304 - Report created 09/08/2014 at 20:35:36
# Updated 08/08/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : MaryAnn - MARYANN-PC
# Running from : C:\Users\MaryAnn\Desktop\Spyware\adwcleaner_3.304.exe
# Option : Scan
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17207

-\\ Mozilla Firefox v31.0 (x86 en-US)
[ File : C:\Users\MaryAnn\AppData\Roaming\Mozilla\Firefox\Profiles\oi7xlazz.default\prefs.js ]

-\\ Google Chrome v
[ File : C:\Users\MaryAnn\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************
AdwCleaner[R0].txt - [7302 octets] - [07/08/2014 16:05:31]
AdwCleaner[R1].txt - [7075 octets] - [09/08/2014 20:00:55]
AdwCleaner[R2].txt - [7135 octets] - [09/08/2014 20:06:06]
AdwCleaner[R3].txt - [1229 octets] - [09/08/2014 20:18:34]
AdwCleaner[R4].txt - [1310 octets] - [09/08/2014 20:24:32]
AdwCleaner[R5].txt - [1110 octets] - [09/08/2014 20:35:36]
AdwCleaner[S0].txt - [7365 octets] - [09/08/2014 20:08:22]
AdwCleaner[S1].txt - [1292 octets] - [09/08/2014 20:20:16]
AdwCleaner[S2].txt - [1371 octets] - [09/08/2014 20:29:44]
########## EOF - C:\AdwCleaner\AdwCleaner[R5].txt - [1350 octets] ##########

Screen shot of 2 remaining issues attached

Thanks...TiminAz