Gen : Trogan. Heur. ect

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  1. web
    Posts : 350
    Windows 7 Ultimate 64bit + Windows 10 pro 64bit duel boot
       #1

    Gen : Trogan. Heur. ect


    hi all just built new system (PS posting from laptop) all went fine everything worked after a bit of downloading new drivers excreta, but after plugging in (storage drives) or maybe from downloads (not sure) because at same time, I couldn't get online, at first I thought virgin media but all ok,

    so I boot from my bit defender installation disk and I got seven "Gen : Trojan. Heur. ect viruses" bit defender deleted 3 but cant or wont delete the other 4 also bit defender fails to disinfect said 4

    searched online and there are sum programs proclaiming to uninstall but don't them any ideas, anyone come across this one ?

    thanks for any help
      My Computer


  2. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #2

    Did you update Java?
    Do you use peer to peer networks/sites?
      My Computer


  3. web
    Posts : 350
    Windows 7 Ultimate 64bit + Windows 10 pro 64bit duel boot
    Thread Starter
       #3

    Jacee said:
    Did you update Java?
    Do you use peer to peer networks/sites?
    Don't use peer to peer sites not sure about java where talking 24 hour period from not having to having... or could it have been dormant on old system ?
      My Computer


  4. web
    Posts : 350
    Windows 7 Ultimate 64bit + Windows 10 pro 64bit duel boot
    Thread Starter
       #4

    Just run malwarebytes twice first time 39 low level items, removed second time ok ..... but still cant get online just rebooted from bit defender cd still got virus ?
      My Computer


  5. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #5

    Download DDS from one of these links:
    DDS.com
    DDS.pif
    • Disable any script blocking protection
    • Double click the dds icon to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt <--- will be minimized in the task tray
    • Save both reports to your desktop.

    Include the contents of both logs in your next post.
    The scan will instruct you to post Attach.txt as an attachment.
      My Computer


  6. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #6

    Please download AdwCleaner by Xplode and save to your Desktop.
    Step 1.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator.
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Copy and paste the contents of that logfile in your next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

    Step 2.
    Using AdwCleaner v3: Scan & Clean:
    This time click on the Clean button.
    Press OK when asked to close all programs and follow the onscreen prompts.
    Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
    Copy and paste the contents of that logfile in your next reply.
    A copy of that logfile will also be saved in the C:\AdwCleaner folder
    ******Post both .txt logs


    ``````````````````````````````````````````````
    1. Please download http://go.microsoft.com/fwlink/?linkid=52012 MGADiag and save it to your desktop.
    2. Double click the icon on your desktop.
    3. Push
    4. Push
    5. Go to Start -> Run and type in "Notepad"
    6. Go to Edit -> Paste in notepad.
    7. Copy and paste that log here.
      My Computer


  7. web
    Posts : 350
    Windows 7 Ultimate 64bit + Windows 10 pro 64bit duel boot
    Thread Starter
       #7

    having trouble doing what u say because I cant do on pc, have to try post the things u ask from laptop saved from pc but it doesn't work.... would I be better just reinstalling ???
      My Computer


  8. Posts : 4,566
    Windows 10 Pro
       #8

    Reinstalling is always the best surefire way, wiping the pc fully and then getting protection software on there before copying your saved data back over.


    Clean Install Windows 7

    Clean Reinstall - Factory OEM Windows 7
      My Computer


  9. Posts : 637
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #9

    web said:
    hi all just built new system (PS posting from laptop) all went fine everything worked after a bit of downloading new drivers excreta, but after plugging in (storage drives) or maybe from downloads (not sure) because at same time, I couldn't get online, at first I thought virgin media but all ok,

    so I boot from my bit defender installation disk and I got seven "Gen : Trojan. Heur. ect viruses" bit defender deleted 3 but cant or wont delete the other 4 also bit defender fails to disinfect said 4

    searched online and there are sum programs proclaiming to uninstall but don't them any ideas, anyone come across this one ?

    thanks for any help

    I have had that one and it's a nightmare , the only AV that i have tried that nails it is Kaspersky , if you can run their free scan it will find it , no other AV or on demand scanner i have used is successful against it .

    I would definitely wipe the drives to be sure , that thing is amazing at surviving .


    Forgot to add , Rkill is also successful at stopping it's process so your AV can do it's work .
      My Computer


  10. web
    Posts : 350
    Windows 7 Ultimate 64bit + Windows 10 pro 64bit duel boot
    Thread Starter
       #10

    jonnyhillow said:


    I have had that one and it's a nightmare , the only AV that i have tried that nails it is Kaspersky , if you can run their free scan it will find it , no other AV or on demand scanner i have used is successful against it .

    I would definitely wipe the drives to be sure , that thing is amazing at surviving .


    Forgot to add , Rkill is also successful at stopping it's process so your AV can do it's work .
    running Kaspersky rescue disk now before reinstalling just for the hell of it but it wouldn't update to latest updates be fore trying

    also tried rescue disk are bitdefender (not my install disk rescue one)
    AVG boot disk
    AVIRA rescue disk
    COMODO rescue disk

    so far only AVG found anything it could delete

    but bitdefender insist I still have 4 Trojan's plus internet still not working just a mess really

    got mind set know going to reinstall new system needs new bare bones windows, copied one will have all drivers rubbish etc. from last installation

    so need now to sterilize my storage drives as much as possible before eventual reconnection
      My Computer


 
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