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Windows 7: microsoft essentials antivirus bug

03 May 2017   #1
cosmicanddavid

 
 
microsoft essentials antivirus bug

hi i got a error when doing a scan with microsoft essentials antivirus when it does a fast scan and full scan a yellow warning comes up saying something malicous have been found you can view it when scan is finished when the scan is finsihed nothing is showing up? i uninstalled it and reinstalled it but nothing shows up??still the problems exsists any help would be grateful of should i ditch it for another antivirus i heard avast n avg aint no good no more!bitdefender showing connection error when i tried to run it on my pc so i uninstalled!


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06 May 2017   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Are you using any kind of "cleaner" such as Iolo System Mechanic, CCleaner, AVG TuneUp, etc? If you are, make sure Microsoft Security Essentials is excluded from the cleaning scan. Sometimes running a cleaner will remove needed files from anti-malware software such as MSE, Malwarebytes, etc. Removing those files can give false reports like: your computer is unprotected; real time monitoring is off; malicious files have been found and so on. I've included a screenshot of CCleaner on my Windows 10 computer as an example of excluding anti-malware programs. (Sorry, my Windows 7 machine is busy right now or I would have used it for the screenshot.

microsoft essentials antivirus bug-false-scans.jpg


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06 May 2017   #3
cosmicanddavid

 
 

thank you i do that tommorow i see if it works thanks again marsmimar
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 microsoft essentials antivirus bug




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