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Windows 7: Warning - Superantispyware Installer Will Cause BSOD

17 Nov 2008   #1
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 
Warning - Superantispyware Installer Will Cause BSOD

Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.




Attached Files
File Type: zip SASUNINST.zip (22.4 KB, 252 views)
My System SpecsSystem Spec
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17 Nov 2008   #2
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Thanks for the Heads up peter :)
My System SpecsSystem Spec
17 Nov 2008   #3
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

You're welcome.
My System SpecsSystem Spec
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17 Nov 2008   #4
skunksmash

SEVEN x64
 
 

thanks Ex_Brit.....

:)SK
My System SpecsSystem Spec
17 Nov 2008   #5
SUPERAntiSpy

Vista Ultimate
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
Was the system infected when you tried to install? We have over 12 million active users, so this is not a common thing to have happen and we like to track down any such issue.

Nick Skrepetos
SUPERAntiSpyware.com
My System SpecsSystem Spec
17 Nov 2008   #6
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
My System SpecsSystem Spec
17 Nov 2008   #7
z3r010

 

In the interests of science I just tried to install SUPERantispyware on a virgin Win7 x86 vpc - here is a screenshot the BSOD.

Warning - Superantispyware Installer Will Cause BSOD-superantispy.gif


My System SpecsSystem Spec
17 Nov 2008   #8
SUPERAntiSpy

Vista Ultimate
 
 

Quote   Quote: Originally Posted by Ex_Brit View Post
Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
It's likley because of some of the proprietary stuff we are doing in that kernel driver - was this a 32 bit or 64 bit system?
My System SpecsSystem Spec
17 Nov 2008   #9
Ex_Brit

Win 7 Ult SP1/Win 10 Pro (all x64)
 
 

32-bit. The only other protection I had at the time was Avast A/V.
My System SpecsSystem Spec
14 Jan 2009   #10
Proteus

Windows 7
 
 

Win7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
My System SpecsSystem Spec
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 Warning - Superantispyware Installer Will Cause BSOD




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