0x00000124 bluescreen error when playing guild wars 2

[amodi103]

I believe it's a problem with the amd driver but was unsure on what to do, will attach minidump and sf files. This forum has been very helpful to me in the past and I know it will be and thank you for all of your help.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe000e3567588, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\122114-16046-01.dmp. Report Id: 122114-16046-01.
A fatal hardware error has occurred.


Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 11
Processor APIC ID: 0

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[amodi103]

sorry I forgot to attach those, the minidump file and sf diagnostic tool files are attached now I edited them into the first post but have attached them to this one as well.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe000e3567588, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 0, fffff80002ad2e15}

Probably caused by : USBXHCI.SYS ( USBXHCI!Control_ProcessTransferEventWithED1+1cd )

Followup: MachineOwner
---------

3: kd> lmDvm usbxhci
Browse full module list
start             end                 module name
fffff800`02abb000 fffff800`02b10000   USBXHCI    (pdb symbols)          c:\symcache\usbxhci.pdb\6660AACAEEA340F0A1BDEE2C0ECE93821\usbxhci.pdb
    Loaded symbol image file: USBXHCI.SYS
    Mapped memory image file: c:\symcache\USBXHCI.SYS\5215F7EF55000\USBXHCI.SYS
    Image path: \SystemRoot\System32\drivers\USBXHCI.SYS
    Image name: USBXHCI.SYS
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug 22 21:07:19 2013 (5215F7EF)
    CheckSum:         00058C8D
    ImageSize:        00055000
    File version:     6.3.9600.16384
    Product version:  6.3.9600.16384
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbxhci.sys
    OriginalFilename: usbxhci.sys
    ProductVersion:   6.3.9600.16384
    FileVersion:      6.3.9600.16384 (winblue_rtm.130821-1623)
    FileDescription:  USB XHCI Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

There are a couple of possibilities:

1. The installed Gigabyte applications (e.g. ET6) are causing the BSOD - we have seen many of these occurrences here lately, or
2. A USB driver is outdated (Windows provides its own USB3 drivers in Windows 8.x), or
3. A faulty USB-device, or
4. Another faulty device/hardware

Unfortunately I can't tell for sure. But this is my recommendation:

1. Uninstall all Gigabyte application/utility software and reboot.
2. Run Windows Update and install all updates offered.

Monitor your system for further BSOD's and report back.

 

[amodi103]

Thanks Golden, i've uninstalled all gigabyte software and rebooted and am currently downloading and installing the 3 most recent windows updates.

Edit- One of my usb drivers was outdated as well and has now been updated