BSOD playing Guild Wars 2 need help.

[AT25]

I uploaded the crash .dmp file. I am new to blue screen of deaths and I am having troubles trying to decipher to see what is wrong. I only have this issues with bigger games. I have no problems playing LoL or other smaller games. but when I play larger games like GW2, GTA5(on big crash scenes), or ARK I get the BSOD.
Please help,

Alex

 

[AT25]

bump

 

[axe0]

Hi AT25
I am sorry for the delay, there aren't many people active at this part of the forum.

Are you still requiring help?
If you do, please Please read http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html and please give some description of the situation, what happened and what you were doing.

 

[AT25]

I was playing guild wars 2 like I said, and the blue screen just happened. I wasn't experiencing any kind of lag in the game leading up to the BSOD. Guild Wars allows you to play while the game is still doing its initial download. so once the game became playable, I started playing it. and I never had an issue playing it. the problem didn't start to occur until I had the game fully downloaded. if that makes sense? another thing to note is I did have the game ARK cause the game to BSOD. but out of no where it stopped causing my computer to BSOD. then about 3 weeks later I started playing Guild Wars 2 and the BSOD started happening again.

i am looking to get this issue solved before cyber Monday, that way if it is a hardware issue i can hopefully get a good deal on it.

thanks for any responses.

Alex

 

[axe0]

According to the dumps and logs you haven't had any crashes for a while.
Is that correct?

 

[AT25]

That is correct, but that's also because I haven't played games on it in a while because I kept getting the blue screens. when I get home I will play a couple games and see if it crashes again.

 

[AT25]

update, I just tried play GTA5 and the whole time I was playing the game was suttering, where like ill just be driving and out of no where the screen would freeze for like a millisecond and then the sound in the game would also stutter at the same time as the screen. then eventually the BSOD happened. I attached the latest dump group.

 

[axe0]

The Intel processor driver is where it starts
Please update your CPU driver
Driver Reference Table - intelppm.sys

3: kd> k
Child-SP          RetAddr           Call Site
fffff880`031dfb58 fffff800`03012a3b nt!KeBugCheckEx
fffff880`031dfb60 fffff800`031d71a3 hal!HalBugCheckSystem+0x1e3
fffff880`031dfba0 fffff800`03012700 nt!WheaReportHwError+0x263
fffff880`031dfc00 fffff800`03012052 hal!HalpMcaReportError+0x4c
fffff880`031dfd50 fffff800`03011f0d hal!HalpMceHandler+0x9e
fffff880`031dfd90 fffff800`03005e88 hal!HalpMceHandlerWithRendezvous+0x55
fffff880`031dfdc0 fffff800`030bb52c hal!HalHandleMcheck+0x40
fffff880`031dfdf0 fffff800`030bb393 nt!KxMcheckAbort+0x6c
fffff880`031dff30 fffff880`071b99c2 nt!KiMcheckAbort+0x153
fffff880`031ffb58 00000000`00000000 [COLOR="Red"]intelppm[/COLOR]!C1Halt+0x2
3: kd> lmvm intelppm
start             end                 module name
fffff880`071b6000 fffff880`071cc000   intelppm   (pdb symbols)          d:\symbols\intelppm.pdb\08BB31C0378D48EC8CB513240E096A171\intelppm.pdb
    Loaded symbol image file: intelppm.sys
    Mapped memory image file: d:\symbols\intelppm.sys\4A5BC0FD16000\intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        [COLOR="red"]Tue Jul 14 01:19:25 2009[/COLOR] (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     intelppm.sys
    OriginalFilename: intelppm.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

 

[AT25]

I download the update utility and when I scan the computer it doesn't show any drivers need to be updated, when I go into device manager, it says it is up to date.

 

[axe0]

I should have said 'check for updates' instead of 'update'
I find it a little odd that the driver is from 2009, according to my research the Intel i74790k is from 2014, but I can't also find drivers.

If you are overclocking anything, revert back to stock and test your system.

CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: [COLOR="Red"]4080[/COLOR]

 

[AT25]

so I am back to stock and it still BSOD. I used the Intel Processor Diagnostic Tool and everything passed. I am starting to lean towards this being a memory issue. only because, when I play GTAV and I listen to the in game music(the music it came with) I have no issues and I can play for hours. but the minute I start listening to my own music in game (through the self radio) I can only play for like 5 mins. tops.....what's your opinion on it? I have some more ram coming on Monday because I bought some on cyber Monday. I also bought a larger ssd for my bigger games. I will be installing these/cleaning the computer on Tuesday.
It kind of makes sense on the account this is only happening on the very large games. GW2, ARK survival, GTAV.

 

[axe0]

It could be due to a lot of things depending on what you're doing and what is running in the background.

• Sound drivers,
• bug in another program,
• bug in setting,
• memory problem (driver passing bad data, or in invalid addresses, or receiving corrupted data)
• etc.

If you are planning to add the bought ram to the currently present ram, I hope the make and model matches exactly.