1st RMA completed - still random BSOD

ywallet · Dec 17, 2010

Hello,

This is a follow-up to my original thread here -

http://www.sevenforums.com/crashes-debugging/124440-intermittent-bsod-minidump-please-help.html

I completed 1 RMA with HP and the teleplan service center guys sent me the machine back with the note - no issues found, reloaded OS. This time they loaded the OS with SATA controller as IDE as opposed to the default RAID setting that had come when I had purchased the system.

I let it run overnight hoping for the best but see the BSOD error in morning - I would really appreciate if somebody can pin point the issue so in the next RMA I can advise HP Teleplan guys about it - they seem to not spend great deal of time researching the issue but try to do a quick fix that obviously didn't work.

Appreciate all your help !

PS - my System specs -

System Manufacturer/Model Number HP Pavilion Elite HPE-210F
OS Windows 7 Home Premium 64 Bit
CPU AMD Phenom(tm) II X4 945 Processor, 3000 Mhz, 4 Core
Motherboard H-RS880-uATX (Aloe)
Memory 8 GB PC3-10600 MB/sec (message as PC3-8500)
Graphics Card ATI Radeon HD 5450
Sound Card Integrated Realtec ALC888S Audio
Monitor(s) Displays Acer® H243H
Screen Resolution 1920 x 1080
Keyboard HP USB
Mouse Microsoft Compact Optical Mouse Model: 1016
PSU Bestec 300W
Case Mid-size ATX
Hard Drives Western Digital Caviar Green WD10EADS-65M28X
Internet Speed ATT DSL 6 MBPS

CarlTR6 · Dec 17, 2010

Your dumps indicate conflicts and memory corruption. Uninstall Symantec using this removal tool: Tool. Many third party security programs create conflicts with Win 7 and Norton is no exception. Norton was involved in one of the crashes. Download and install Microsoft Security Essentials. It will not cause conflicts. Make sure Windows firewall is turned on.

Uninstall or upgrade CyberLink. Its driver, 000.fcl, Fri Sep 26 09:11:22 2008, is out of date. Outdated drivers can and do cause conflicts and BSOD's.

I find another slightly out of date driver loaded on your system. Update this driver from the link provided.

usbfilter.sys Fri Apr 03 07:39:51 2009 - AMD USB Filter Driver (likely part of the chipset drivers). http://support.amd.com/us/Pages/AMDSupportHub.aspx. Update this driver.

Follow these suggestion, reboot and let's see if your system is more stable. Post back and let us know. If you get anohter BSOD, upload it and we will go from there.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02804000 PsLoadedModuleList = 0xfffff800`02a41e50
Debug session time: Thu Dec 16 09:41:31.624 2010 (GMT-5)
System Uptime: 0 days 8:53:11.013
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8006a1e680, fffff80003b9b510}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiGdoDestroyGdiObjects+e9 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8006a1e680, The thread currently holding on to the Pnp lock.
Arg4: fffff80003b9b510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8006a1e680

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000287d052 to fffff8000287bdda

STACK_TEXT:  
fffff880`02fa83b0 fffff800`0287d052 : fffffa80`06a1e680 fffffa80`06a1e680 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`02fa84f0 fffff800`0287f1af : fffff800`02b7b7e0 00000000`00000000 fffff8a0`00000000 fffff8a0`12b1b8a0 : nt!KiCommitThreadWait+0x1d2
fffff880`02fa8580 fffff800`02984835 : fffffa80`08340100 fffff800`00000000 fffffa80`08f26b00 fffffa80`07505a00 : nt!KeWaitForSingleObject+0x19f
fffff880`02fa8620 fffff880`04d47279 : 00000000`00000000 fffffa80`090dcc20 fffffa80`08340190 fffffa80`090dcc20 : nt!IoReleaseRemoveLockAndWaitEx+0x45
fffff880`02fa8660 fffff880`04d3aecb : fffffa80`08340040 fffffa80`08340190 fffffa80`08340040 fffffa80`08340040 : dxgkrnl!DpiGdoDestroyGdiObjects+0xe9
fffff880`02fa86e0 fffff880`04d3f300 : fffffa80`08340190 fffffa80`08356020 fffffa80`08340040 fffffa80`0905b010 : dxgkrnl!DpiFdoDestroyRelatedObjects+0x2b
fffff880`02fa8720 fffff880`04d3cdf2 : fffffa80`08340040 fffffa80`08340190 fffffa80`0905b010 00000000`00000000 : dxgkrnl!DpiFdoStopAdapter+0x110
fffff880`02fa87b0 fffff880`04d3c5d8 : fffff8a0`12b02490 fffffa80`0905b010 fffffa80`0905b010 fffffa80`08340040 : dxgkrnl!DpiFdoHandleStopDevice+0x4e
fffff880`02fa87e0 fffff880`04d3b32d : 00000000`00000002 fffffa80`0905b010 fffffa80`08340190 fffff8a0`12ba0670 : dxgkrnl!DpiFdoHandleRemoveDevice+0x50
fffff880`02fa8830 fffff880`04d38a30 : 00000000`00000000 fffffa80`08340040 00000000`00000000 fffffa80`0905b010 : dxgkrnl!DpiFdoDispatchPnp+0x51
fffff880`02fa8870 fffff800`02ae1419 : fffff8a0`12ba0670 fffffa80`08340040 00000000`c00000bb fffff880`02fa8978 : dxgkrnl!DpiDispatchPnp+0xc8
fffff880`02fa88c0 fffff800`02c5f391 : fffffa80`07505a20 00000000`00000000 fffffa80`075008d0 00000000`00000801 : nt!IopSynchronousCall+0xc5
fffff880`02fa8930 fffff800`02975b93 : fffff8a0`12b02490 fffff8a0`12b02490 00000000`00000015 00000000`00000000 : nt!IopRemoveDevice+0x101
fffff880`02fa89f0 fffff800`02c5eee4 : fffffa80`075008d0 00000000`00000000 00000000`00000002 fffffa80`07505a20 : nt!PnpRemoveLockedDeviceNode+0x1a3
fffff880`02fa8a40 fffff800`02c5eff0 : 00000000`00000000 fffff8a0`12f89501 fffff8a0`05441d70 ffffc04f`7aa599b2 : nt!PnpDeleteLockedDeviceNode+0x44
fffff880`02fa8a70 fffff800`02cef4d4 : 00000000`00000002 00000000`00000000 fffffa80`075008d0 fffff8a0`00000000 : nt!PnpDeleteLockedDeviceNodes+0xa0
fffff880`02fa8ae0 fffff800`02cefb2c : fffff880`00000000 fffffa80`07a04300 fffffa80`06a1e600 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xc34
fffff880`02fa8c20 fffff800`02bdac48 : 00000000`00000000 fffffa80`07a04310 fffff8a0`10aa65e0 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`02fa8c50 fffff800`02883161 : fffff800`02ae0fc0 fffff8a0`12f89500 fffff800`02a195f8 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x5abab
fffff880`02fa8cb0 fffff800`02b19166 : 00000538`00000000 fffffa80`06a1e680 00000000`00000080 fffffa80`06a0bb30 : nt!ExpWorkerThread+0x111
fffff880`02fa8d40 fffff800`02854486 : fffff880`02d64180 fffffa80`06a1e680 fffff880`02d6efc0 00000538`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fa8d80 00000000`00000000 : fffff880`02fa9000 fffff880`02fa3000 fffff880`02fa7550 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8006a1e680 ; kb

FOLLOWUP_IP: 
dxgkrnl!DpiGdoDestroyGdiObjects+e9
fffff880`04d47279 8b9698000000    mov     edx,dword ptr [rsi+98h]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  dxgkrnl!DpiGdoDestroyGdiObjects+e9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc590

FAILURE_BUCKET_ID:  X64_0x9F_dxgkrnl!DpiGdoDestroyGdiObjects+e9

BUCKET_ID:  X64_0x9F_dxgkrnl!DpiGdoDestroyGdiObjects+e9

Followup: MachineOwner
---------

Debug session time: Fri Dec 17 04:18:23.178 2010 (GMT-5)
System Uptime: 0 days 4:38:52.582
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004930817, fffff8800b16f900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004930817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800b16f900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`04930817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff8800b16f900 -- (.cxr 0xfffff8800b16f900)
rax=0000000000000000 rbx=fffffa8008dd1330 rcx=fffffa8009893890
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8009b96340
rip=fffff88004930817 rsp=fffff8800b1702d0 rbp=fffffa8009893890
 r8=0000000000000015  r9=fffff88004cf2970 r10=fffffa8006a39a00
r11=fffff8800b170420 r12=0000000000000000 r13=fffffa8009f39d00
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`04930817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004930817

STACK_TEXT:  
fffff880`0b1702d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`04930817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff8800b16f900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`07c00000 fffff880`07c2b000   000      000.fcl      Fri Sep 26 09:11:22 2008 (48DCDF7A)
fffff880`04178000 fffff880`041b6000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00e4e000 fffff880`00ea5000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02d26000 fffff880`02db0000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0488a000 fffff880`048a0000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`052ae000 fffff880`052c2000   amdiox64 amdiox64.sys Thu Feb 18 10:17:53 2010 (4B7D5A21)
fffff880`04117000 fffff880`0412c000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00fe2000 fffff880`00fed000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`0a1e7000 fffff880`0a1f2000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00faf000 fffff880`00fb8000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fb8000 fffff880`00fe2000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`04250000 fffff880`043d6000   athrx    athrx.sys    Tue Nov 23 19:11:58 2010 (4CEC584E)
fffff880`05343000 fffff880`05365000   AtiHdmi  AtiHdmi.sys  Wed Nov 18 18:25:33 2009 (4B04826D)
fffff880`048a0000 fffff880`050b1000   atikmdag atikmdag.sys Thu Nov 25 21:46:44 2010 (4CEF1F94)
fffff880`0412c000 fffff880`04178000   atikmpag atikmpag.sys Thu Nov 25 21:16:47 2010 (4CEF188F)
fffff880`019f7000 fffff880`019ff000   AtiPcie  AtiPcie.sys  Tue May 05 11:00:22 2009 (4A005486)
fffff960`008f0000 fffff960`00951000   ATMFD    ATMFD.DLL    Tue Oct 19 23:05:45 2010 (4CBE5C89)
fffff880`01833000 fffff880`0183a000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`0b2b8000 fffff880`0b3a5000   BHDrvx64 BHDrvx64.sys Mon Nov 15 18:11:35 2010 (4CE1BE27)
fffff880`03fe9000 fffff880`03ffa000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`06ed8000 fffff880`06ef6000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`03f4d000 fffff880`03fe9000   ccHPx64  ccHPx64.sys  Fri Aug 21 19:01:40 2009 (4A8F2754)
fffff960`00680000 fffff960`006a7000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`01800000 fffff880`0182a000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`019c7000 fffff880`019f7000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cf2000 fffff880`00d50000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01368000 fffff880`013db000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`0487a000 fffff880`0488a000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06ac0000 fffff880`06ace000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03f2f000 fffff880`03f4d000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03f20000 fffff880`03f2f000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`019b1000 fffff880`019c7000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`053a2000 fffff880`053c4000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06ada000 fffff880`06ae3000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06ace000 fffff880`06ada000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06ae3000 fffff880`06af6000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`06b1e000 fffff880`06b2a000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`050b1000 fffff880`051a5000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`051a5000 fffff880`051eb000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`03eaa000 fffff880`03f20000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`0b3a5000 fffff880`0b3c5000   ENG64    ENG64.SYS    Mon Dec 13 20:47:30 2010 (4D06CCB2)
fffff880`0818f000 fffff880`081b4000   EraserUtilDrvI10 EraserUtilDrvI10.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`0a000000 fffff880`0a1ba000   EX64     EX64.SYS     Mon Dec 13 20:55:48 2010 (4D06CEA4)
fffff880`08086000 fffff880`080bc000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`0100c000 fffff880`01020000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00e00000 fffff880`00e4c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013ec000 fffff880`013f6000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01977000 fffff880`019b1000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01200000 fffff880`0124a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02fe1000 fffff800`0302a000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04800000 fffff880`04824000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`06a90000 fffff880`06aa9000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`06aa9000 fffff880`06ab1080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`06a82000 fffff880`06a90000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`06e10000 fffff880`06ed8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0196e000 fffff880`01977000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03e29000 fffff880`03ea4000   IDSvia64 IDSvia64.sys Fri Nov 05 17:13:11 2010 (4CD47367)
fffff880`015c4000 fffff880`015ea000   Ironx64  Ironx64.SYS  Wed Aug 26 20:41:31 2009 (4A95D63B)
fffff880`03e1a000 fffff880`03e29000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`06ab2000 fffff880`06ac0000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bc2000 fffff800`00bcc000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`0526b000 fffff880`052ae000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`0134e000 fffff880`01368000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`053c4000 fffff880`053c9200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`06b7c000 fffff880`06b91000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06b38000 fffff880`06b5b000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cd1000 fffff880`00cde000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`06b2a000 fffff880`06b38000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`00fed000 fffff880`00ffc000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`06af6000 fffff880`06b03000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00f95000 fffff880`00faf000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`06ef6000 fffff880`06f0e000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`06f0e000 fffff880`06f3b000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`06f3b000 fffff880`06f89000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`06f89000 fffff880`06fac000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`01898000 fffff880`018a3000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00eae000 fffff880`00eb8000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012f0000 fffff880`0134e000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`014ba000 fffff880`014c5000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0195c000 fffff880`0196e000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014c5000 fffff880`015b7000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`051eb000 fffff880`051f7000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`06be4000 fffff880`06bf7000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`04000000 fffff880`0402f000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0532e000 fffff880`05343000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02c3c000 fffff880`02c4b000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02db0000 fffff880`02df5000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`0148b000 fffff880`0149c000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01000000 fffff880`0100c000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a05000 fffff800`02fe1000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0105a000 fffff880`011fd000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0182a000 fffff880`01833000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`06b91000 fffff880`06be4000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02c00000 fffff880`02c26000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00ef8000 fffff880`00f0d000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00eb8000 fffff880`00eeb000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00f7e000 fffff880`00f85000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00f85000 fffff880`00f95000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013db000 fffff880`013ec000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`07cf1000 fffff880`07d97000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05365000 fffff880`053a2000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cde000 fffff880`00cf2000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`041b6000 fffff880`041da000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0402f000 fffff880`0404a000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`041da000 fffff880`041fb000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`03e00000 fffff880`03e1a000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`01296000 fffff880`012e7000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0187d000 fffff880`01886000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01886000 fffff880`0188f000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0188f000 fffff880`01898000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01922000 fffff880`0195c000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`053ca000 fffff880`053e2000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04200000 fffff880`0423f000   Rt64win7 Rt64win7.sys Thu Aug 20 12:05:06 2009 (4A8D7432)
fffff880`06806000 fffff880`06a62d00   RTKVHD64 RTKVHD64.sys Tue Sep 07 07:17:23 2010 (4C861F43)
fffff880`07d97000 fffff880`07da2000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0191a000 fffff880`01922000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0b200000 fffff880`0b271000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`08000000 fffff880`08086000   SRTSP64  SRTSP64.SYS  Fri Aug 21 02:54:07 2009 (4A8E448F)
fffff880`015ea000 fffff880`015fe000   SRTSPX64 SRTSPX64.SYS Fri Aug 21 02:54:18 2009 (4A8E449A)
fffff880`080c8000 fffff880`0815e000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`07c2b000 fffff880`07c92000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`07da2000 fffff880`07dcf000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`0424a000 fffff880`0424b480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`018ac000 fffff880`0191a000   SYMDS64  SYMDS64.SYS  Mon Aug 17 19:35:30 2009 (4A89E942)
fffff880`01020000 fffff880`0105a000   SYMEFA64 SYMEFA64.SYS Thu Aug 27 22:27:03 2009 (4A974077)
fffff880`02cf0000 fffff880`02d26000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu Aug 13 18:28:21 2009 (4A849385)
fffff880`02c7a000 fffff880`02cf0000   SYMTDIV  SYMTDIV.SYS  Sat Aug 15 01:17:37 2009 (4A8644F1)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`07dcf000 fffff880`07de1000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`015b7000 fffff880`015c4000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`0149c000 fffff880`014ba000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02c66000 fffff880`02c7a000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005e0000 fffff960`005ea000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`040f1000 fffff880`04117000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`052c2000 fffff880`052d4000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06a63000 fffff880`06a80000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`06a80000 fffff880`06a81f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`043ef000 fffff880`04400000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`043e3000 fffff880`043ef000   usbfilter usbfilter.sys Fri Apr 03 07:39:51 2009 (49D5F587)
fffff880`052d4000 fffff880`0532e000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`0423f000 fffff880`0424a000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04824000 fffff880`0487a000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`06b03000 fffff880`06b1e000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00eeb000 fffff880`00ef8000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0183a000 fffff880`01848000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01848000 fffff880`0186d000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f0d000 fffff880`00f22000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f22000 fffff880`00f7e000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0124a000 fffff880`01296000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`043d6000 fffff880`043e3000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02c26000 fffff880`02c3c000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02c4b000 fffff880`02c66000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0186d000 fffff880`0187d000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00d50000 fffff880`00df4000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00cc0000 fffff880`00ccf000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02df5000 fffff880`02dfe000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00000000 fffff960`00310000   win32k   win32k.sys   Tue Oct 19 23:08:46 2010 (4CBE5D3E)
fffff880`00ea5000 fffff880`00eae000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`06b5b000 fffff880`06b7c000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`0815e000 fffff880`0818f000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`0a000000 fffff880`0a020000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a02d000 fffff880`0a1e7000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0404f000 fffff880`040f1000   BHDrvx64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`03e33000 fffff880`03eaa000   IDSVia64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0818f000 fffff880`08200000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a1f2000 fffff880`0a1fb000   cpuz134_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a020000 fffff880`0a029000   cpuz134_x64.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0818f000 fffff880`08200000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

ywallet · Dec 17, 2010

CarlTR6 said:
Your dumps indicate conflicts and memory corruption. Uninstall Symantec using this removal tool: Tool. Many third party security programs create conflicts with Win 7 and Norton is no exception. Norton was involved in one of the crashes. Download and install Microsoft Security Essentials. It will not cause conflicts.

Uninstall or upgrade CyberLink. Its driver, 000.fcl, Fri Sep 26 09:11:22 2008, is out of date. Outdated drivers can and do cause conflicts and BSOD's.

I will be back with more and edit this post. Refresh this page in about 15 minutes.

Thanks CarlTR6, I will uninstall Norton using this tool.

I also wanted to highlight something that I am not sure relates to this issue or not. When I had received this system for the 1st time its default setting in BIOS for SATA Controller was RAID. Although I saw the blue screen errors before evening knowing what this setting was for, later during debugging I tried changing this setting to IDE and was consistently seeing the BSOD. I read about this later and realized that during Windows installation it needs to be specified which controller should be used so if Windows was installed with RAID I cannot change it to IDE. I also read about some registry hacks to overcome this but did not attempt them.

When I completed the RMA the teleplan service center guy asked me weather I want RAID or IDE and I advised IDE so this time he installed the OS with SATA controller set as IDE - this is my current BIOS setting. He advised there are no other issues with hardware and sent it back.

Out of curiosity I again tried booting Windows after changing it to RAID and as expected - BSOD. My questions is - is it possible that changing the SATA Controller setting even once in BIOS causes some damage in Windows installation that leads to this intermittent BSODs later ? I feel that shouldn't be the case since BIOS is just directing the OS what driver to look for. So if I later switch back to correct SATA controller settings (in this case IDE) it should function normally and this shouldn't be the cause of the BSODs. I would appreciate if you can advise if my understanding is correct or not. Otherwise I think HP should put it in the manual that "NEVER CHANGE THE SATA CONTROLLER SETTING IN BIOS - DO IT ONCE AND YOU ARE DOOMED"

Thanks again for all your help !

ywallet · Dec 17, 2010

usbfilter.sys Fri Apr 03 07:39:51 2009 - AMD USB Filter Driver (likely part of the chipset drivers). AMD.com | Support & Downloads. Update this driver.

Thanks CarlTR6 - I will complete the driver updates and let you know. I am glad this time its not the "WHEA_UNCORRECTABLE_ERROR (124)" error.

Also wanted to advise you that this BSOD error occured yesterday night when I had left it to copy 330GB of my data from a WD External Hard drive connect via USB to the front panel USB port of this PC - the copy completed successfully but the time of the BSOD is very close to the time copy may have ended (estimated time remaining when I started copy at 11:00 pm CT was 4 hours and BSOD time is 03:20 am CT). Just trying to provide as much relevant info that could help.

CarlTR6 · Dec 17, 2010

You are certainly welcome for the help.

Resetting RAID vs IDE in BIOS should not affect your Windows installation. It may cause crashes; but it should not damage your system. Yes, the current BSOD's are much better than a 124 error code.

Thanks CarlTR6 - I will complete the driver updates and let you know. I am glad this time its not the "WHEA_UNCORRECTABLE_ERROR (124)" error.

Also wanted to advise you that this BSOD error occured yesterday night when I had left it to copy 330GB of my data from a WD External Hard drive connect via USB to the front panel USB port of this PC - the copy completed successfully but the time of the BSOD is very close to the time copy may have ended (estimated time remaining when I started copy at 11:00 pm CT was 4 hours and BSOD time is 03:20 am CT). Just trying to provide as much relevant info that could help.

This might be caused by the usbfilter.sys filter driver. We will see when you complete your updates.

ywallet · Dec 17, 2010

This might be caused by the usbfilter.sys filter driver. We will see when you complete your updates.

Hey CarlTR6,

I realized after looking at AMD site that yesterday I had installed the "AMD Catalyst 10.12 Preview for Windows 7– Featuring the new Catalyst Control Center" from here -

ATI Radeon

Release Notes - http://support.amd.com/us/kbarticles/Pages/AMDCatalyst1012ReleaseNotes.aspx

Do you think this would have caused any issues since the BSOD had not happened before this although I had not connected USB device that longer either.

Also, on the AMD page you advised I cannot see my motherboard chipset (785G) listed - these are all that are listed -

AMD_480X
AMD_570
AMD_580X
AMD_690
AMD_770
AMD_790FX
AMD_780G
AMD_780V
AMD_740G
AMD_790GX
Radeon_Xpress_1150
Radeon_Xpress_1200
Radeon_Xpress_1250
Radeon_Xpress_1100
Radeon_Xpress_200"
Radeon_Xpress_200M
Radeon_9000_IGP
Radeon_9100_IGP
Radeon_320M_IGP
Radeon_330_IGP
Radeon_340M_IGP
AMD_750
AMD_8000

Any idea whats the best place to get the USB Filter Driver from ?

CarlTR6 · Dec 17, 2010

It's difficult to say. Some users uninstall CCC and install the display driver only. I suggest that you contact AMD's support and ask them about the 785G chipset.

ywallet · Dec 17, 2010

Completed this -

Packages for install
AMD USB Filter Driver Final Status:SuccessVersion of Item:1.0.17.0115Size:1 Mbytes

And started a 330 GB copy operation to my WD Elements External Drive connected via same USB port - will let you know how it goes.

CarlTR6 · Dec 17, 2010

Very good; well done. I hope you news is good.

1st RMA completed - still random BSOD

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