2 BSOD:IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION

[Chuppy]

Hi,so this my first post.
Recently , i'm having BSOD randomly.I don't know why.One of the noticeable issues is when i upload video to Youtube,BSOD appears.It says IRQL_NOT_LESS_OR_EQUAL on the top and 0x0000000a on the bottom.So i formatted my laptop but still get BSOD.After 2 months,i receive another BSOD:SYSTEM_SERVICE_EXCEPTION.This one happens randomly.So i went to forums and see if i could fix my BSOD.Nothing worked so far.Btw i used bluescreenviewer.So pls help me.Its quite annoying

So this the DUMP file i think

 

[Boozad]

You need to update Windows to Service Pack 1 via Windows Updates.

 

[Chuppy]

I cant update my service pack for some reason.It says Error 0x800B0100

 

[Boozad]

Follow this tutorial and post the unedited results.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[Chuppy]

Sorry for the late reply here is the result

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D2FCA98F-A38B-407B-8DF0-C5C224EFF055}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D2FCA98F-A38B-407B-8DF0-C5C224EFF055}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2521032247-3738324328-2718121981</SID><SYSTEM><Manufacturer>LENOVO                          </Manufacturer><Model>IdeaPad Y460    </Model></SYSTEM><BIOS><Manufacturer>LENOVO    </Manufacturer><Version>27CN53WW  </Version><SMBIOSVersion major="2" minor="6"/><Date>20100427000000.000000+000</Date></BIOS><HWID>9FB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7600.0000-1252010
Installation ID: 003612193300170596286313470715976125978773139356346911
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FJQKD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/28/2014 2:25:11 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2014 15:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAIAAAACAAAABQABAAEA6GFQ+trc2Bp8x2BPhApiPTyhehvCeXiyZjP851xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		CB-01   
  FACP			LENOVO		CB-01   
  HPET			LENOVO		CB-01   
  BOOT			LENOVO		CB-01   
  MCFG			LENOVO		CB-01   
  SLIC			LENOVO		CB-01   
  SSDT			AmdRef		AmdTabl
  SSDT			AmdRef		AmdTabl

 

[Slartybart]

I cant update my service pack for some reason.It says Error 0x800B0100

See if this helps: Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

Expand and follow the Windows 7 section

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[Chuppy]

Slartybart: Tried all the solution before and its still having the error.


Here is the cbs file
View attachment 327376

 

[NoelDP]

There is no evidence of your having run either SFC or CheckSUR - please do so and post the new CBS data.

 

[Slartybart]

Chuppy, the CBS log looks very messy.

Noel is most proficient at solving these issues. Please complete his request for a current SFC and SURT log.
He posted a link to the instructions in post# 7 - please complete that request. It's the best way to help solve these issues.

Thanks,

Bill
.

 

[Chuppy]

Can i delete the cbs log?

 

[NoelDP]

Please don't delete the original - but you can delete the old data you copied to the desktop

 

[Chuppy]

Here is the new CBS file
btw can i post my dumpfile?

 

[NoelDP]

The SFC scan and CheckSUR scans completed without finding anything wrong - which is a little surprising.
The latest attempt to install SP1 gave rise to the following errors...

Line 741: 2014-07-30 18:35:52, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 1338: 2014-07-30 18:35:56, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 1346: 2014-07-30 18:35:56, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 1349: 2014-07-30 18:35:56, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1350: 2014-07-30 18:35:56, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1351: 2014-07-30 18:35:56, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1352: 2014-07-30 18:35:56, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1404: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1406: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1408: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1410: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1412: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1414: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1416: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1418: 2014-07-30 18:36:20, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 1434: 2014-07-30 18:36:22, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 1435: 2014-07-30 18:36:22, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
 Line 19570: 2014-07-30 18:38:20, Error                 CBS    Exec: Failed to pre-stage package: Package_for_KB976933~31bf3856ad364e35~amd64~cs-CZ~6.1.7601.17514, file: driverquery.exe.mui, source: [URL="file://\\?\C:\windows\SoftwareDistribution\Download\19b53483b79dbd4efbf89b4fc7b270d4\x86_microsoft-windows-driverquery.resources_31bf3856ad364e35_6.1.7601.17514_zh-tw_629c565e05231ebc\driverquery.exe.mui"]\\?\C:\windows\SoftwareDistribution\Download\19b53483b79dbd4efbf89b4fc7b270d4\x86_microsoft-windows-driverquery.resources_31bf3856ad364e35_6.1.7601.17514_zh-tw_629c565e05231ebc\driverquery.exe.mui[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 19574: 2014-07-30 18:38:20, Error                 CBS    Failed to pre- stage package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 19577: 2014-07-30 18:38:20, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

I need to dig deeper to see what's happening - it'll have to wait until tonight.
See you then!

 

[Chuppy]

So any success?

 

[Slartybart]

Please attach the setupapi_dev.log - it should be in C:\Windows\inf

if you cannot find C:\Windows\inf\setupapi_dev.log - see if there is a setupapi.setup.log on your machine, please post that file.

There is a permissions issue and the above log might narrow it down the specific device.

Thanks,

Bill
.

 

[Chuppy]

i seem to unable to find the file

 

[Slartybart]

Ok, try this:

Navigate to C:\Windows\inf in Explorer
Click Organize on the action bar
Select Folder options
Click the view tab

pick View attachment 327832 Show hidden files...
Clear View attachment 327833 Hide system files (answer yes if prompted)
OK out of folder options​

Type setup ext:log in the Explorer search box

Can you find either log this way? It might have been a hidden file.

If you found it, please attach it, then reset your folder views back to normal

Tick View attachment 327834 Hide system files
Pick View attachment 327832 Don't show hidden files....
Ok out of folder options​

If you can't locate the file, we'll have to try something else.

I'll be away for a few days, I'll see how things have progressed when I return.

 

[Chuppy]

Is it setupapi.dev?

Should i make a new thread concerning overheating?

 

[NoelDP]

I'm a little confused now - I re-downloaded your original CBS data, and can't find the error there - it's always possible that I confused your report and someone else's.
There's no defined errors in what I'm seeing now.

I really have no experience reading the setupapi logs - you may be better off waiting for SB to get back than me fumbling around!