2 Monitor Display Suddenly Freezes Computer - Can't Connect Via HDMI

TheArtBeacon

New member
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I use 2 monitors (see below). Both worked fine for over a year then the digital monitor suddenly went blank and the computer now has problems booting and displaying. Everything works fine when nothing is connected by HDMI. Both monitors work when connected as analogs (one at a time because I only have one pin connection).

I have confirmed:

  • There is no malware/virus on my computer.
  • HDMI cable is fine (I have 2 new cables, and switching cables doesn't change anything).
  • I think all drivers are up to date
  • Windows 7 Pro is up to date.

Computer:
Dell Vostro 270s, Intel Quad Core i5-3450S CPU @2.80 GHz
Windows 7 Pro with Service Pack 1
Video card Intel HD Graphics Family​

Monitors:
Samsung: SD24D300 digital
Dell E2011H generic PnP analog​

Any suggestions?
 

My Computer My Computer

At a glance

7 Pro 64 bit w/ Service Pack 1Intel Core i5-3450S @2.8 GHz6 gbIntel HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 270s
OS
7 Pro 64 bit w/ Service Pack 1
CPU
Intel Core i5-3450S @2.8 GHz
Motherboard
Dell 0478VN
Memory
6 gb
Graphics Card(s)
Intel HD Graphics
Antivirus
Avira Free
Browser
Chrome, Firefox and Cometbird (used only for 1 online game)

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
System Restore to a date prior to the issue - System Restore

Good idea. I tried several times before I figured out that it was the HDMI causing problems, but I couldn't get it to successfully restore. I'll try again.
 

My Computer My Computer

At a glance

7 Pro 64 bit w/ Service Pack 1Intel Core i5-3450S @2.8 GHz6 gbIntel HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 270s
OS
7 Pro 64 bit w/ Service Pack 1
CPU
Intel Core i5-3450S @2.8 GHz
Motherboard
Dell 0478VN
Memory
6 gb
Graphics Card(s)
Intel HD Graphics
Antivirus
Avira Free
Browser
Chrome, Firefox and Cometbird (used only for 1 online game)
If system restore does not work, then a suspect graphics card is likely. It's possible something is wrong with the HDMI circuit & when it is connected it causes problems with the analogue one as well.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit sp1Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad...G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12...Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
If System Restore doesn't help, try running in elevated cmd:
Code:
sfc /scannow

Let us know if corruption is found.

Another thing you can try: download Linux Mint MATE and make bootable DVD/USB. Boot with it (no installation needed) and see if displays are working.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
Thanks for all the suggestions. I'll try them all tonight.
 

My Computer My Computer

At a glance

7 Pro 64 bit w/ Service Pack 1Intel Core i5-3450S @2.8 GHz6 gbIntel HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 270s
OS
7 Pro 64 bit w/ Service Pack 1
CPU
Intel Core i5-3450S @2.8 GHz
Motherboard
Dell 0478VN
Memory
6 gb
Graphics Card(s)
Intel HD Graphics
Antivirus
Avira Free
Browser
Chrome, Firefox and Cometbird (used only for 1 online game)
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