3d max 2009 install issue

[Antony]

Been trying to install 3d max 2009 on the retail Win 7. Everytime it attempts to install backburner I get a message telling me that a program is running - in this case monitor.exe.
Ive done a search of my system and cant locate such a program so I assum its to do with the backburner. Unfortuantely I cant install 3d max itself because it attempts to install backburner first. Anyone no any cure for this?
The message comes up when backburner is attempting to check the resources before installing.

 

[Antony]

No matter I found it in the processes. Now loading happily

 

[Zakkorn]

Could you please tell me what did you do as I have exactly the same problem?

Thank you in advance.

 

[Antony]

Yes - sure. alt+ctrl+del to bring up the task manager. Click on the processes tab and find the monitor.exe process. click on it then on the end process button.
Not sure why this should have been a problem in the first place but it worked for me

 

[rsvr85]

Yes - sure. alt+ctrl+del to bring up the task manager. Click on the processes tab and find the monitor.exe process. click on it then on the end process button.
Not sure why this should have been a problem in the first place but it worked for me

Ctrl+Alt+Esc

 

[clunkfish]

Yes - sure. alt+ctrl+del to bring up the task manager. Click on the processes tab and find the monitor.exe process. click on it then on the end process button.
Not sure why this should have been a problem in the first place but it worked for me

Ctrl+Alt+Esc

Erm...Ctrl+Shift+Esc I think

 

[rsvr85]

Yes - sure. alt+ctrl+del to bring up the task manager. Click on the processes tab and find the monitor.exe process. click on it then on the end process button.
Not sure why this should have been a problem in the first place but it worked for me

Ctrl+Alt+Esc

Erm...Ctrl+Shift+Esc I think

 

[Antony]

well what ever works - for me its ctrl+alt+del which brings up a short menu one of the items of course being the task manager

 

[Zakkorn]

Thanks for your answer.

I also found through autodesk AREA forums that I have to turn off the Mental Ray satellite to make it install (for that kind of installation problem).

And it worked.

Thanks again though.