Solved 5 missing Drivers that wont update

[EmDee8907]

I am having an over heating issues and the BSOD so I am trying to update my drivers, I used driver booster pro and it says no drivers outdated but when i use driver easy free it says 5 drivers are out dated. I download them and try to update them manually and for the 2 audio it says they are updated but they arent and the synaptics touchpad gives me an error saying the "file cannot be specified". I cannot locate the drivers on their website and the validity updates but when I rescan for updates it never updated )I have a finger print scanner that stopped working) and the family controller is the same way when I try to select the newest version its not shown.

for the amd drivers i went to the site and it says the catalyst would fix the drivers and I have to say I hate that software its far too buggy and it doesnt even update them.

I made sure all windows updates are done,

the drivers I need help with are

AMD High definition Audio Device V 7.12.0.7723
AMD High Definition Audio Bus v 9.011.0.0000
Realtek PCIe GbE Family Controller V 7.121.0815.2018
Synaptics PS/2 Port Touchpad V 19.5.10.69
Validity Sensors (WBF) (PID=0018) V 4.4.232.00

I also checked the HP site but their driver downloads are so old.

I would prefer to use a software to update these because its so simple, so if anyone can recommend a different one that actually works I am all up for it. thanks in advance for anyone that can help.

 

[townsbg]

One, I don't use third party software or windows update to update drivers. It's best to use the manufacturer's website. Two, although drivers might cause blue screens they don't likely cause overheating. We need to know more about your computer and more about the blue screens.

Blue Screen of Death (BSOD) Posting Instructions
Troubleshooting Steps for Windows 7
Computer Maintenance Guide

 

[EmDee8907]

One, I don't use third party software or windows update to update drivers. It's best to use the manufacturer's website. Two, although drivers might cause blue screens they don't likely cause overheating. We need to know more about your computer and more about the blue screens.

Blue Screen of Death (BSOD) Posting Instructions
Troubleshooting Steps for Windows 7
Computer Maintenance Guide

HP Pavilion dv6-1149wm Entertainment Notebook PC (all the other info is on my profile.)

Full disclosure I bought the laptop in 2011 from Best Buy the hard drive has been replaced 2 times a few years after i got it and again a couple of months ago. They reloaded the software then and when I got it back it started over heating.

I had to take it in again because the fan died, so I had that repaired and still over heating.

I took it back in again and they checked the hard drive and fan and then I started getting the blue screen when I got it back the first time. They told me the BSOD was because of the over heating. I really dont want to take it back in but when I was doing a windows update my laptop had a power failure and now I have no background its just a black screen and all my files can be viewed by the medium setting. the files play still. I did a lot of research and it needs to be reloaded again, (this will be the 3rd time in a few months.)

I am trying to solve the over heating and I have a friend who used to work on computers and he suggested to go to hp and test the battery, i downloaded their utility and it shows it was fine. This is a replacement battery, i had to have the adapter replaced due to recall. he suggested to use the laptop with no battery and run it off the power pack. i did for a few hours. Still over heats. I know when I run vlc it gets really hot and shuts down. so I really cant watch videos. I know it needs to be reloaded but I got help and suggestions of the over heating and they said to make sure all drives are up to date and the windows updates are good. still having issues about the drivers. Win update updated the video cards but I still have 3 drivers that wont update. I have tried to go to the website for the products and its not helping.

I was even told to remove the software im not using. which I have done

I cannot do a system restore bc ccleaner deleted them and i removed the software

I have tried running sfc and it says there are errors that cannot be fixed. (researched and another reload)

Memory after a few tries was fine.

Chkdsk failed and says there was an error and I cannot get it to finish.

I dont have recovery discs and never made them but it wont allow me to make them either I tried a while back when everything was working perfectly.

Another issue I have is my laptop has a finger print scanner and it stopped working a year ago. I had it fixed once but then they reloaded the software and now it wont work. I tried to delete the drivers and reinstall and no luck> i guess I can live with that.

The videos no matter what video player i use videos take forever to play it can be 2-5 minutes.

if its the video card it cannot be replaced the whole mother board would have to be. I dont want to put anymore money into this. I have probably but $350 in it this last couple of months. I need a new one I love the 7 but I will make due on the 10 and just learn it. my mom has one i borrow at times.

as for the BSOD its always the same ones. Who crashed gave me the last 2 reports.


Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Mon 10/8/2018 10:16:13 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\100818-201007-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x59820)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8000365E820, 0xFFFFF880031B69D8, 0xFFFFF880031B6240)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 10/8/2018 10:16:13 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!RtlGetNextRange+0x334)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8000365E820, 0xFFFFF880031B69D8, 0xFFFFF880031B6240)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

It has had a lot more crashes before this but this is all it saves. its very slow at times especailly booting and lags a lot.

In conclusion I know that the software has to be reloaded again I just want to figure out the over heating because thats a nuisance, and where i go says it never happens to them nor the BSOD. I dont think they use it very long for the issues to replicate itself. I really am afraid to take it anywhere else because I have the MS office on here and I cannot lost it, and I cant reinstall it because I ran out of the number of computers. I move my personal files weekly so i dont lose them. I really hope someone can help me and im sorry about the book. me and this laptop have been through a lot in the years.

I attached the zip file

 

[townsbg]

You'll need to open up the laptop and clean it out. Make sure that it is clean inside especially the fans. If you aren't comfortable with that you'll either need to ask your friend or take it to a shop.

 

[EmDee8907]

You'll need to open up the laptop and clean it out. Make sure that it is clean inside especially the fans. If you aren't comfortable with that you'll either need to ask your friend or take it to a shop.

that was done when fan was replaced and i clean it weekly

 

[axe0]

Please do the following

• Open an admin command prompt
• Copy & paste the code below in the command prompt
• Go to your desktop
• Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
• Upload the zip.

Code:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

 

[rvcjew]

Also install this and let it look at your temps. It sounds like who ever cleaned and replaced the fan did not also replace the TIM on the heatsink. HWiNFO - Download

 

[EmDee8907]

Also install this and let it look at your temps. It sounds like who ever cleaned and replaced the fan did not also replace the TIM on the heatsink. HWiNFO - Download

thanks for the fast response, I have whats called open hardware that I use to keep an eye on the temperture and it can sometime get to 165f but I installed the software you recommended. I attached the summary. (Wasnt sure which to save it under hope its able to be read.)

 

[EmDee8907]

View attachment 405613

Please do the following

• Open an admin command prompt
• Copy & paste the code below in the command prompt
• Go to your desktop
• Right click CollectedFiles folder and choose sent to and select compressed (zipped) folder
• Upload the zip.

Code:

Very sorry for not answering you, I didnt see the post. I ran the info you wanted but when I zip the file it says error file nt found or read?

edit the file msinfo32 wont copy so I was able to upload all the other info. when I tried with the msinfo it would say read only and the permission would not stay changed. So I uploaded the other info I hope that will help

EDIT Finally after a few reboots got the entire thing to upload with the MSinfo file

 

[NoelDP]

You appear to have Microsoft Security Essentials installed and running. Your profile says that you have Avira installed?
do NOT attempt to run 2 AVs at the same time - they will conflict, and cause untold problems - uninstall either Avira, or MSE, then see how the system behaves.

 

[EmDee8907]

will do as long as I have had the laptop I have always had both I dont run them at the same time but I will turn off avira and see how it works. thanks for the tip

 

[townsbg]

will do as long as I have had the laptop I have always had both I dont run them at the same time but I will turn off avira and see how it works. thanks for the tip

Merely having 2 AVS's installed can cause problems as they don't play well together and there is no such thing as an antivirus software that is "off". There is always something running in the background.

 

[EmDee8907]

which one should I remove? Avira takes less time to scan while MSE took 4 days to scan entirely and I dont have hardly anything on it. Thanks for any input and help.

 

[townsbg]

Whatever seems to work best for you.

 

[wither 2]

Seems you still haven't figured out what's overheating. If it was the CPU, you wouldn't get a BSOD. You can download and run the free HWMonitor which you can get here-

HWMONITOR-PRO | Softwares | CPUID

If it's a discrete graphics card (do you have one?), it will BSOD upon overheating.

When you get a BSOD, normally the error shown at the top is not helpful. The specific cause of the problem is shown as a file near the bottom of the BSOD page. You can download and run the bluescreenview to get more information. It's available here-

BlueScreenView - Download

as well as other sites.

 

[axe0]

Sorry for the delay in response in regards to the BSODs.
If you still need help, please do the following.

Please run driver verifier using the following settings for 48 hours.

• Special Pool
• Force IRQL checking
• Pool Tracking
• Deadlock Detection
• Security Checks
• Miscellaneous Checks
• Power framework delay fuzzing
• DDI compliance checking

Warning: driver verifier could cause boot issues and/or performance issues.

• Make sure that you have recovery media, if needed you can create it.
• Configure a restore point prior enabling driver verifier.

Resetting driver verifier options (recommended in this order)

1. In normal mode open an administrator command prompt and enter the below command
2. In safe mode open an administrator command prompt and enter the below command
3. On 3 boot failures, you'll boot automatically to the recovery options,
   • click Troubleshoot
   • go to the advanced options
   • choose command prompt
   • enter the below command
4. Boot with the recovery media, see above 4 steps in option 3.
5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

verifier /reset

Crashed when running driver verifier

1. Reset driver verifier
2. Boot in normal mode if necessary
3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs

 

[EmDee8907]

Seems you still haven't figured out what's overheating. If it was the CPU, you wouldn't get a BSOD. You can download and run the free HWMonitor which you can get here-

HWMONITOR-PRO | Softwares | CPUID

If it's a discrete graphics card (do you have one?), it will BSOD upon overheating.

When you get a BSOD, normally the error shown at the top is not helpful. The specific cause of the problem is shown as a file near the bottom of the BSOD page. You can download and run the bluescreenview to get more information. It's available here-

BlueScreenView - Download

as well as other sites.

I will try the 2 links you gave me and see what happens first, the other method below I dont feel comfortable to do right now.

EDIT ran the BSOD part attached is what it shows.
It has a graphic card but i think it has been failing for a while since videos take a long time to open. I cant replace it bc its built into the mother board. i also completely removed Avira like it was suggested so MSE is the only one on there now

 

[wither 2]

The BSOD.txt indicates a problem with a USB driver. That wouldn't cause an overheating problem.

If you still think it's overheating, than monitor the components with HWMonitor.

You can run the BlueScreenView without waiting for another BSOD. When you run it and scroll down through it, it will highlight the causes.

 

[axe0]

It's the video usb driver of Microsoft, but since its doubtful it is the cause I suggest to run driver verifier.
Bluescreenview won't be able to get much more out of it, and neither can I.

 

[wither 2]

Not sure what you mean in regards to BlueScreenView. It's always given me the exact cause of the problem.

Since the video card is on the MOBO, I don't know how USB would be involved. But, I'm not an expert.