7601 - This copy of Windows is not Genuine.

[evath]

Hello,
I have a Dell Inspiron 1545 which I purchased, used, from a former neighbor.
She had upgraded it to Windows 7 Home Premium and that is what is currently installed.
She had given me the MS box and info, when I purchased, but in a subsequent move it was
somehow lost or stolen.

A few months prior to the message appearing, I got a virus, or something on the machine
and discovered the recovery partition of the machine had been "corrupted" and did not work.
I do not recall how I recovered from this as it has now been so long ago; but I believe the
help was via Dell Support, or maybe in spite of them.

A few months ago, after owning this laptop for nearly 2 years, I suddenly started getting the
7601 -Not Genuine message. I was away from home and needed it fixed so I found someone
locally who charged me $30 to fix it. It seemed like all was well... that is, until a few days ago
when the machine started spitting up the same error message.

I seem to be able to use the laptop just fine, at this point, but the messages are soooo annoying...
so I turned to the internet to see if I could fix the issue myself. What I found, eventually led me here;
So I come pre-armed with the MGADiag results.

Two additional, perhaps useful, data points:
This machine is currently protected by Avast! and
I did try activating online and by phone without positive results.
I look forward to any help.
Here are the unedited MGAD results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-37BVW-Y3XK7-3CJVC
Windows Product Key Hash: 8INpK/EVsW9ohwRzAkQxSK1qPvs=
Windows Product ID: 00359-231-5252403-86439
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4E65DD42-1CF9-46B6-B13C-3FAFCB7C1BA9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Pale Moon\palemoon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E65DD42-1CF9-46B6-B13C-3FAFCB7C1BA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3CJVC</PKey><PID>00359-231-5252403-86439</PID><PIDType>5</PIDType><SID>S-1-5-21-3850488242-4281273006-3151834628</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090513000000.000000+000</Date></BIOS><HWID>CA423407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-231-525240-00-1033-7601.0000-0042015
Installation ID: 010783301340384622535035940463125580708825113936030502
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3CJVC
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 2/21/2015 1:16:07 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:16:2015 07:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjEocIS2jM6enYOKB9UbZbMNPdGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SLIC DELL WN09
SSDT PmRef CpuPm

 

[Layback Bear]

Have you tried to activate Window 7? More help will have to come from one of the forums experts.
This tutorial from Brink should be helpful.

http://www.sevenforums.com/tutorials/3408-activate-windows-7-online.html

From your log.

Notification Reason: 0xC004F009 (grace time expired).

 

[evath]

Layback Bear,
Please see my post again. I did mention failed online and phone activation attempts.
Maybe I can assume that the "Grace Time Expired" comment may have something to do with the
apparently 'temporary' fix I got in Florida. Thanks for your suggestion.


A friend suggested I validate windows using a link he provided me.
This is what resulted:
Windows validation detected and repaired an activation exploit (used to prevent built-in Windows licensing components from operating properly). You must activate Windows in order to complete the repair process and be able to use the full functionality of Windows. Not to worry, we can help you with that.

Now Windows may have made some alterations to my system that are inalterable. It offers to sell me a new license for $109. I can't afford that at the moment.
I think I'll run and post another MGADiagnostic to see if there has been a change.

 

[derekimo]

Grace time expired means there never was a product key used and the 30 day grace period has passed to enter one.

So yes, it very well could be related to the temporary fix you got.

 

[Layback Bear]

Not know when you tried to activate, before or after your shop had repaired your system and what your log states; I will stick with my
recommendation. It cost nothing to try.

 

[NoelDP]

The installed Key is an MSDN-type Key and not valid unless you are a subscriber to one of MS's services.
There appears to be an Activation Exploit present also - in an attempt to circumvent activation and validation requirements.

I assume the COA sticker on the machine is for Vista? Did you also get the Upgrade disks and Key from your neighbour when you bought the machine? If not, then you'll have to revert back to Vista, since you have no license for Windows 7.

 

[Layback Bear]

Thank you Noel for your added wisdom.

@evath

That means your next step is to buy a legal copy of Windows 7 with the proper COA key so you can activate it properly.

Once you have done that please post another log for our experts to take another look.

 

[evath]

Layback Bear,
Yes, I did try to reactivate before tech fixed in Florida and once, now that the error has appeared a 2nd time.
No dice.

And to NoelDP, Yes. This was originally a VISTA machine. I did have the disks which she gave me/sold me with the machine.
Unfortunately, I can't put my hands on them either because they were inadvertently thrown away, lost, or stolen at the time
of my move last year.

I know I used the software once since buying the machine because of a HDD crash, and it has been working just fine now
until the issue with the virus/crash that ended up giving me the 7601 error.

I do not want to have to pay $109 for something I already purchased.

So why is there so much conflicting information? and in light of all this info I'm giving
do you think there is no other option than to buy a new license agreement?
If I did buy another, just saying, would I have to do a new install that would delete
all on my machine? I know I could revert back to VISTA... ugh... or I could use my
other MS software to upgrade to Win 8 (which I hated, and IF they are still allowing
upgrade), but I do not have a way to back up all my data at the moment due to
a crashed Toshiba Canvio and so I fell like I'm stuck between a rock and a hard place.
If I did do an new install, can it be done in such a way as to only overwrite the OS files
and leave my data alone?

Thanks

 

[Layback Bear]

Because you don't have a valid COA key in my opinion your only option is but a legal copy of Windows 7 and install it.


By Brink:
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[NoelDP]

When you acquired the computer - were you also given the box that the Windows 7 disks came in? in that there should be the Proof of License label, on which the Key is printed for Retail (including upgrade) licenses. That Key can activate the current install if you can find it.