a problem was detected and windows shut down help

emna0212

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my computer keeps freezing keyboard and mouse wont respond and screen keeps turning of no\
signal. but computer keeps running

thanks in advanceView attachment 330601
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
acer
OS
windows 7 home premium 64 bit
Memory
4gb
Hard Drives
630gb
Antivirus
aVg
Browser
internet ex
In going over your attached file I found an August Windows Update (KB2982791) that has the capability to cause the problems you're seeing and it should be removed until Microsoft has a chance to modify and offer it again.

MS14-045: KB2982791 | Description of the security update for kernel-mode drivers: August 12, 2014

Scroll down a bit until you see Mitigation's and follow the instructions:
Mitigations

Open the Programs and Features item in Control Panel, and then click View installed updates. Find and then uninstall any of the following updates that are currently installed:
  • KB2982791
  • KB2970228
  • KB2975719
  • KB2975331
Even though I looked for the other three you should look for yourself. When you get to the View installed updates window just enter the KB# in the search box located at the upper right top of the window, KB2982791 should pop up then right click on it and click on uninstall.

Do this for the others in order, if search tells you it can't find them you're okay, if it finds any of the other three uninstall them also. Close all programs and see if your machine will reboot and go to your desktop.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
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