Abhorrent BSoDing - Asus G60JX i5

[ultranothing]

Alright, I got a few BSoD's since my last post (there were no DMP files created), and I ran the collection app at 10p. Here's the file:

 

[reventon]

Hi,

Howard911s at Notebookreview.com said this a few months back:

"The more I study about G60-JX and its restart and bsod issue, the more I think it is the audio and nvidia driver issue. G60 has intel HD audio on it by default, but at same time it disable that and use the Soundblaster Audigy software on it. NOW! with the New Nvidia video driver on it, it also came with HD AUDIO driver for its HDMI out. It would make sense that 3 audio driver may have caused the conflict and crash the computer over and over"

Relevant?

Yes, very relevant. Sorry I missed that post before. One of my suggestions this time is for you to update both your graphics and audio drivers as they are almost certainly not the latest versions.

Also, there were not recorded Bluescreen events to be found anywhere since the 7/27/10 - my guess is that it crashed so fast it did not have time to record anything.

The errors that were recorded since then (apphangs etc.) mostly happened when you were gaming, which of course makes the graphics driver look even more suspicious.

Also, your event logs are full of Network errors, like this one:

[FONT=Verdana]Event[16]:
  Log Name: System
  Source: Service Control Manager
  Date: 2010-07-31T21:50:16.634
  Description: 
The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535[/FONT]

So your networking driver is also worth updating.

Here is the list of drivers to be updated (this list was how they were on the 27th, you may have updated some of them since then).

[font=lucida console]
L1C62x64.sys Mon Jun 29 15:53:43 2009 (4A483AC7) - Atheros Networking

RTKVHD64.sys Wed Nov 18 01:13:00 2009 (4B02934C) - Realtek Audio

nvlddmkm.sys Sun Oct 04 07:02:29 2009 (4AC791B5) - NVIDIA Graphics
nvhda64v.sys Sat Aug 22 08:23:50 2009 (4A8F0256) - NVIDIA HDMI Audio
[/font]

Update the first 2 from ASUS: ASUSTeK Computer Inc.-Support-

Then update the NVIDIA drivers (they both should be part of the graphics driver package) from here: Drivers - Download NVIDIA Drivers

Regards,
Reventon

 

[ultranothing]

Hi,

Updated all of the drivers, the graphics and audio from Nvidia, and the LAN and other audio from ASUStek.

Wireless and Internet seem to work fine, but I have the "No Audio device is installed" indicator above the speaker icon (complete with red x), and no audio can be heard.

Update:

Just got a BSoD. I should tell you that, after installing all of the new drivers, I restarted, and it hung at the "Starting Windows" animated logo. I did a hard-reset, and the system loaded enough for me to post the last comment.

The BSoD was the same as one I had described on page 1, before (0x00000000C4, etc.).

Ridiculous...

 

[Jonathan_King]

Reventon is offline for a little while, but he will be back in a few hours. In the meantime, he has asked me to take care of the audio issue.

Go to Device Manager, and then right-click on your card. Just for the heck of it, select Update Driver Software, and see if it finds anything. If so, let it install.

If not, then select Uninstall. You will be prompted for a reboot, and see if that fixes the audio issue.

 

[reventon]

Update:

Just got a BSoD. I should tell you that, after installing all of the new drivers, I restarted, and it hung at the "Starting Windows" animated logo. I did a hard-reset, and the system loaded enough for me to post the last comment.

The BSoD was the same as one I had described on page 1, before (0x00000000C4, etc.).

Ridiculous...

Turn the driver verifier off. As it is producing no dump files there is no point in keeping it running. We will just deal with whatever BSODs you get normally.

 

[ultranothing]

Hi!

On some previous advice, I booted with, and ran MemTest86 overnight. I slept late, and it ran 14 passes, with zero reported errors. I left MemTest86 in default mode, and didn't change any settings.

I just turned off driver verifier. Is there were a way to force the system into creating dumps?

 

[ultranothing]

As for the audio, my device was listed as the generic "Audio device on HD audio bus", which appears to be installing now, once I pointed it in the direction of the RealTek drivers.

Hmmm...still installing...this is taking some time...

Okay, we've hit the 5 minute mark...

Audio drivers were found, but they apparently could not be found...

I'll uninstall and try a reboot...

But first, I wanted to mention that, in addition to the Reaktek audio (which now appears under its generic name), I also have four separate listings for "Nvidia High Definition Audio".

 

[ultranothing]

Screen from my device manager, showing the five separate audio drivers...

I'm uninstalling all of the audio drivers now, then rebooting...

 

[ultranothing]

Okay, Driver Verifier was turned off. All audio drivers were uninstalled. Rebooted. All audio drivers (four Nvidia, one Realtek) are now active and working properly. BSoD occurred minutes later.

 

[ultranothing]

Gentlemen, we have a dump!

 

[Jonathan_King]

This one is straightforward now. ZoneAlarm is causing the problem. Please remove it with this tool: http://download.zonealarm.com/bin/free/support/cpes_clean.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Aug  1 13:15:13.290 2010 (UTC - 4:00)
System Uptime: 0 days 0:18:32.492
BugCheck 7F, {8, 80050031, 6f8, fffff80003085c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[ultranothing]

This one is straightforward now. ZoneAlarm is causing the problem. Please remove it with this tool: http://download.zonealarm.com/bin/free/support/cpes_clean.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:

[FONT=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Aug  1 13:15:13.290 2010 (UTC - 4:00)
System Uptime: 0 days 0:18:32.492
BugCheck 7F, {8, 80050031, 6f8, fffff80003085c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]

Ahh, on the advice of Reventon, I had already replaced Avast with Microsoft Security. Would it be reasonable to suggest that there might have been a conflict between the two?

I removed ZoneAlarm using the cleaning tool, which I ran as Admin.

No crashes since the last reboot, about three hours ago. A new record. I think we may be closing in...

I'm going to run PassMark now and put the system to task; I'll report the results, along with any new dumps that may result.

 

[ultranothing]

Ran Passmark Burn-in test. Completed successfully. Ran Passmark Performance. Same result. Ran Passmark Soundcheck. Passed!

Still haven't had a BSoD. Any other suggestions, aside from crossing my fingers?

 

[reventon]

No suggestions at this point, I think that fixed it. If you really want to be sure then turn Driver Verifier back on, as that resulted in guaranteed BSODs if I recall correctly?

 

[ultranothing]

System was stable all night! Just resumed Windows without issue after running PassMark for over ten hours.

I'll turn on the verifier and see what happens.

I don't know how to thank you all, but will do my best to be an active member of the forums. Perhaps my knowledge might assist others someday.

I'll post back any abnormal behaviors, but here's hoping there won't be any issues.

What am I thinking? It's a computer. Issues are inevitable

- Josh

 

[Jonathan_King]

Great, let's summarize then. It was ZoneAlarm causing the issue?

Interestingly, ZoneAlarm did not show in the dumps until the latest ones.

Thanks for the report, and we'll look forward to seeing you around the place.

 

[ultranothing]

Yeah, whoda thunk? I've been using ZA for quite awhile, and have always had it installed on this latest system.

With it gone, I haven't had a single issue - and Microsoft Security Essentials seems to work seamlessly with my system (as it should). Plus, it's free! Thanks for showing me the light!

Before the analysis, I would have bet money on it being a conflict with the audio drivers.