I am experiencing difficulties when trying to uninstall/reinstall my adobe product. At the beginning of the month, I had some issues with the activation which caused the program to lock me out. I tried uninstalling and reinstalling the program thinking that may help it, but alas nothing changed. Had to call adobe to deactivate my serial.
Long story short, the adobe help center rectified the problem with my serial. Supposedly anyway. I have no way to test it because my current installation of photoshop is corrupt due to this licensing mishap. The only way is to start fresh and install the program again.
This is where the hitch is. As I previously mentioned, I was able to reinstall the program once without issue. Now, I can't even run the installer from the DVD. A window stating "Setup is initializing" appears, then quickly disappears. Nothing happens afterwards. Also, I am unable to remove the program from windows. The entry is there in "Programs and Features," however selecting the option to uninstall it does absolutely nothing. No window appears or anything.
The problem seems to only be with the adobe installer. I can remove my other applications and install new ones just fine. It's just for some reason Windows refuses to run the Adobe setup now. It doesn't make sense. The disc is not scratched at all and has never been stored outside its case. I'm at a complete loss what to do next. I can't remove it and I can't reinstall it.
I am running Windows 7 64 bit. The rest of my PC specs can be found in my profile. CS3 has worked perfectly on the OS for over a year now. All these problems only appeared this month out of nowhere. If I left out any info, I'm more than willing to give me details. Any help would be greatly appreciated.
Long story short, the adobe help center rectified the problem with my serial. Supposedly anyway. I have no way to test it because my current installation of photoshop is corrupt due to this licensing mishap. The only way is to start fresh and install the program again.
This is where the hitch is. As I previously mentioned, I was able to reinstall the program once without issue. Now, I can't even run the installer from the DVD. A window stating "Setup is initializing" appears, then quickly disappears. Nothing happens afterwards. Also, I am unable to remove the program from windows. The entry is there in "Programs and Features," however selecting the option to uninstall it does absolutely nothing. No window appears or anything.
The problem seems to only be with the adobe installer. I can remove my other applications and install new ones just fine. It's just for some reason Windows refuses to run the Adobe setup now. It doesn't make sense. The disc is not scratched at all and has never been stored outside its case. I'm at a complete loss what to do next. I can't remove it and I can't reinstall it.
I am running Windows 7 64 bit. The rest of my PC specs can be found in my profile. CS3 has worked perfectly on the OS for over a year now. All these problems only appeared this month out of nowhere. If I left out any info, I'm more than willing to give me details. Any help would be greatly appreciated.
My Computer
At a glance
Windows 7 Ult. x64 + 3 desktops & 5 laptopsAMD Phenom II X6 1100T4GB DDR3ATI Radeon HD 4250 On-Board GPU
- Computer Manufacturer/Model Number
- Shuttle, Toshiba, Sony, HP, Custom
- OS
- Windows 7 Ult. x64 + 3 desktops & 5 laptops
- CPU
- AMD Phenom II X6 1100T
- Motherboard
- Gigabyte 880GA-UD3H
- Memory
- 4GB DDR3
- Graphics Card(s)
- ATI Radeon HD 4250 On-Board GPU
- Sound Card
- Realtek On-Board Audio
- Monitor(s) Displays
- Envision
- Screen Resolution
- 1280x1024
- Hard Drives
- 500GB Seagate HDD
