After trying to uninstall IE 11 I cannot reinstall IE at all

[ineu]

This seems to be an old problem, but I did not find any new posts.

I am running Windows 7 SP1 on a Toshiba Portege Laptop. I had IE 11 running and except for sometimes crashing and reloading I could live with it. A few days ago I had problems to get into the Internet Options settings and IE did not work well any more. I tried to uninstall and reinstall it. It was listed as a Windows update and I had it uninstalled. Now I always get the message that I cannot install IE, because a newer version is already installed. I tried almost everything I found, including trying to delete any trace via elevated command prompt and I even deleted the Internet Explorer folders under Program Files and in my user Microsoft/Internet Explorer folders. I tried some hotfixes, but nothing works.

Unless somebody can help me Microsoft has made it successfully impossible for me to continue using their browser and I may have to use Firefox in future instead.

Microsoft does a terrible job with IE, the worst job ever.

 

[ThrashZone]

Hi and welcome to SevenForums,
Have you used system restore to an earlier time before your started manually deleting ie's folders......
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[ineu]

Thank you for your reply. Yes, I did and nothing happened, except for many updates I had to re-run.

I used today the elevated command prompt and did sfc /scannow showing many issues, but saying they were resolved. After restarting, the problem still is the same.

 

[ineu]

I ran a start up repair and now windows update at least shows me that IE 11 is available as an update. However, I still cannot install it and receive the error message 9C48

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[ineu]

1) I ran the SURT tool and it was doing something for a very long time before the window said that the installation had completed. However, I do not notice that anything was installed at all.

2) I ran sfc /scannow and it sowed no problems.

3) The error code that I always get when I try to install IE 11 through windows update is 9C48

4) I have attached the CBS file.

 

[NoelDP]

It seems you ran the CheckSUR tool a second time for good measure - it managed to fix a few things first time around, but hadn't completed the second run (which wouldn't have done anything useful anyhow) when you coped the folder out.

Here's the errors found on the first run,

Unavailable repair files:
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_2_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_37_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_38_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_3_for_KB2957689~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2962872~31bf3856ad364e35~x86~~11.2.1.0.mum
 servicing\packages\Package_for_KB2522422_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2598845_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2633952_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2909921_RTM~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.cat
 servicing\packages\Package_2_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_37_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_38_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_38_for_KB2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.cat
 servicing\packages\Package_3_for_KB2957689~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_3_for_KB2962872~31bf3856ad364e35~x86~~11.2.1.0.cat
 servicing\packages\Package_for_KB2522422_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2598845_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2633952_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.cat
 servicing\packages\Package_for_KB2909921_RTM~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.3.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.cat
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.cat

I'll post a fix later.

 

[NoelDP]

You have some difficult files to source!

I'm having problems with my connection as well currently, so I'll post what I have managed to get sorted...


I've uploaded a file - inuaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder inuaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[ineu]

Hi Noel,

thanks a lot for the files and I have done as you said. Attached the 2 files indicating 20 repair files to be missing.

 

[NoelDP]

No change?
Did you copy the CONTENTS - not the folder??
Run
DIR C:\Windows\Temp\CheckSUR\Servicing\Packages

Post the results.

 

[ineu]

Hi Noel,

I copied the contents, not the folder. This is what I found inside the folder after running DIR C:\Windows\Temp\CheckSUR\Servicing\Packages;

Microsoft Windows [Version 6.1.7601]
C:\>dir c:\windows\temp\checkSUR\servicing\packages
Directory of c:\windows\temp\checkSUR\servicing\packages

25/08/2014 11:09 <DIR> .
25/08/2014 11:09 <DIR> ..
14/10/2013 18:30 9,355 microsoft-windows-imagebasedsetup-ie-package-base-downlevel~31bf3856ad364e35~x86~en-us~6.3.9600.16428.cat
14/10/2013 18:09 1,451 microsoft-windows-imagebasedsetup-ie-package-base-downlevel~31bf3856ad364e35~x86~en-us~6.3.9600.16428.mum
14/10/2013 18:30 8,291 microsoft-windows-internetexplorer-optional-package~31bf3856ad364e35~x86~en-us~11.2.9600.16428.cat
14/10/2013 18:09 1,439 microsoft-windows-internetexplorer-optional-package~31bf3856ad364e35~x86~en-us~11.2.9600.16428.mum
14/10/2013 18:30 7,497 microsoft-windows-internetexplorer-package-minilp~31bf3856ad364e35~x86~en-us~11.2.9600.16428.cat
14/10/2013 18:29 1,598 microsoft-windows-internetexplorer-package-minilp~31bf3856ad364e35~x86~en-us~11.2.9600.16428.mum
14/10/2013 18:30 7,497 microsoft-windows-internetexplorer-package-toplevel~31bf3856ad364e35~x86~~11.2.9600.16428.cat
14/10/2013 18:29 1,761 microsoft-windows-internetexplorer-package-toplevel~31bf3856ad364e35~x86~~11.2.9600.16428.mum
14/10/2013 18:30 31,135 microsoft-windows-internetexplorer-package~31bf3856ad364e35~x86~en-us~11.2.9600.16428.cat
14/10/2013 18:09 2,747 microsoft-windows-internetexplorer-package~31bf3856ad364e35~x86~en-us~11.2.9600.16428.mum
13/03/2011 04:47 9,472 Package_1_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.cat
13/03/2011 04:45 2,653 Package_1_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.mum
02/05/2014 12:57 9,561 Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.2.0.cat
02/05/2014 12:57 2,556 Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.2.0.mum
06/11/2011 01:53 10,052 Package_37_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
06/11/2011 01:34 2,668 Package_37_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
06/11/2011 01:53 9,456 Package_38_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
06/11/2011 01:34 7,786 Package_38_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
27/03/2014 19:19 15,699 package_38_for_kb2929437~31bf3856ad364e35~x86~~11.2.1.0.cat
27/03/2014 19:16 8,042 package_38_for_kb2929437~31bf3856ad364e35~x86~~11.2.1.0.mum
02/06/2014 07:46 15,699 package_3_for_kb2957689~31bf3856ad364e35~x86~~11.2.1.0.cat
02/06/2014 07:46 8,024 package_3_for_kb2957689~31bf3856ad364e35~x86~~11.2.1.0.mum
20/06/2014 22:07 15,691 package_3_for_kb2962872~31bf3856ad364e35~x86~~11.2.1.0.cat
20/06/2014 22:09 8,024 package_3_for_kb2962872~31bf3856ad364e35~x86~~11.2.1.0.mum
13/03/2011 04:47 7,716 Package_for_KB2522422_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
13/03/2011 04:45 1,888 Package_for_KB2522422_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
13/03/2011 04:47 7,716 Package_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.cat
13/03/2011 04:45 2,278 Package_for_KB2522422~31bf3856ad364e35~x86~~6.1.1.0.mum
06/11/2011 01:54 7,700 Package_for_KB2633952_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
06/11/2011 01:34 35,895 Package_for_KB2633952_SP1~31bf3856ad364e35~
86~~6.1.1.0.mum
06/11/2011 01:54 7,700 Package_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.cat
06/11/2011 01:34 48,240 Package_for_KB2633952~31bf3856ad364e35~x86~~6.1.1.0.mum
02/05/2014 12:57 7,805 Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.2.0.cat
02/05/2014 12:57 1,907 Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.2.0.mum
02/05/2014 12:57 7,805 Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.2.0.cat
02/05/2014 12:57 1,644 Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.2.0.mum
05/02/2014 14:37 7,519 package_for_kb2909921_rtm~31bf3856ad364e35~x86~~9.4.1.0.cat
05/02/2014 14:34 2,383 package_for_kb2909921_rtm~31bf3856ad364e35~x86~~9.4.1.0.mum
05/02/2014 14:37 7,519 package_for_kb2909921~31bf3856ad364e35~x86~~9.4.1.0.cat
05/02/2014 14:34 2,107 package_for_kb2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
40 File(s) 355,976 bytes
2 Dir(s) 9,168,162,816 bytes free

 

[NoelDP]

Odd - they are definitely the right files, but the CheckSUR doesn't seem to have done the job with them
Ah - I see what the problem is.
The version numbers on many of the damaged/missing files is different to those commonly available.

It may take me some time to find a source for them - don't run away!

 

[ineu]

Dear Noel,

thanks a lot for your help and I am standing by. It is really strange how difficult it is to get such a core Microsoft Product wroking again. I would think Microsoft should learn from it, but maybe they don't.

 

[NoelDP]

When you consider the billions of installed copies of Windows, and the almost infinite number of variations of hardware, it always surprises me how few problems there are!

 

[ineu]

Hi Noel,

not that I want to pressure you in any way, I just want to check whether you are still on it. I understand that it might not be easy to solve this problem.

 

[NoelDP]

Sorry - it fell off my list - back later!

 

[NoelDP]

Let me put these here before I lose them again...

These are the missing files - I'm trying to track them down, but some of them aren't easy!

 servicing\packages\Package_1_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_2_for_KB2909921~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_for_KB2598845_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2598845~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2800095_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2800095~31bf3856ad364e35~x86~~6.1.1.0.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~x86~~6.1.2.3.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.1.3.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.1.mum
 servicing\packages\Package_for_KB2952664~31bf3856ad364e35~x86~~6.1.2.3.mum

 

[ineu]

Hi Noel.

just a perhaps stupid question from my side. There is nothing from my side to do with the list of files you sent, is there? I guess it proves to be very difficult to solve my problem. Thank you anyway for all your efforts. If it will not work out, maybe I just have to accept the fact that I cannot use IE anymore.

 

[NoelDP]

No - they belong to older versions of updates, and I'm trying to find someone with an archive that goes back that far or with that much detail. Unfortunately, I don't think that uninstalling the affected updates will work - and it may make matters worse.

 

[NoelDP]

I've finally got all the files I need - but can't do anything with them until tomorrow.
Back then!