I've purchased a used Dell Precision 490 'born' June 2006 and 'driven only on Sundays.' The seller upgraded it for me from XP to 7 before shipping. (The genuine Win7 DVD was sent along with it.) The CD-ROM (TSSTcorp CD-RW TS-H292C ATA Device) is not recognized. The DVD drive works fine. The seller says the CD drive worked fine before with XP.
When the computer boots up and also when restarted, the CD drive is listed as E: under "Computer" and also in the Device Manager. It does respond to a right click on E: to open the tray.
When any of several CDs are run, the 'doughnut' spins for 5-8 minutes resulting with "E:\ refers to a location that is unavailable..." Or using the Task Manager to exit causes a gray out with "Computer not Responding."
Then E: is no longer listed under Computer or in the Device Manger. The CD tray will not open. With the CD inside it takes 5-8 minutes for the computer to shut down or restart. The CD tray can only be opened when the computer is first (re)starting. Without the CD inside start up is within 60 seconds.
Using the Device Manager to update, the response is 'The best driver for your device is already installed.'
Following Win7 troubleshooting, I've also uninstalled and rebooted to reload the driver. Checked the cables disconnecting and reconnecting the CD drive and mother board.
Checked the registry for upper and lower filters (none were listed so none needed to be removed) and followed the numerous other measures listed in a thread, November 2, 2010...
missing upper/lower filters registry cd/DVD - Microsoft Community
When any of several CDs are run, the 'doughnut' spins for 5-8 minutes resulting with "E:\ refers to a location that is unavailable..." Or using the Task Manager to exit causes a gray out with "Computer not Responding."
Then E: is no longer listed under Computer or in the Device Manger. The CD tray will not open. With the CD inside it takes 5-8 minutes for the computer to shut down or restart. The CD tray can only be opened when the computer is first (re)starting. Without the CD inside start up is within 60 seconds.
Using the Device Manager to update, the response is 'The best driver for your device is already installed.'
Following Win7 troubleshooting, I've also uninstalled and rebooted to reload the driver. Checked the cables disconnecting and reconnecting the CD drive and mother board.
Checked the registry for upper and lower filters (none were listed so none needed to be removed) and followed the numerous other measures listed in a thread, November 2, 2010...
missing upper/lower filters registry cd/DVD - Microsoft Community
Still unrecognized as above. Can we get these two communicating again? TIA
My Computer
- Computer Manufacturer/Model Number
- Dell Precision 490
- OS
- Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
- CPU
- (1) Intel(R) Xeon(R) CPU X5355 @ 2.66GHz (2) In
- Motherboard
- Dell Inc. 0GU083
- Memory
- 4.00 GB
- Graphics Card(s)
- (1) ATI FireGL V3400 (Microsoft Corporation - WDDM) (2) A
- Sound Card
- SigmaTel High Definition Audio CODEC (for 64-bit Windows)
- Screen Resolution
- 1280 x 1024 x 32 bits (4294967296 colors) @ 60 Hz
- Hard Drives
- (1) ST3750640AS (2) WDC WD1600ADFS-75SLR2
