Solved Always BSOD while surfing internet

[madmax999]

Hi Guys,I have a very strange problem,my PC gets restarted always while surfing the internet with multiple tabs open in chrome as well as with other browsers,I checked and replaced with new ram sticks,cleaned my PC,reapplied thermal compound reseated all my hardware components.This Problem started when i bought new graphics card and power supply,but my motherboard is old one.It was great for few days with the new graphics card,but later it started to restart the PC automatically with no bios post beep,it took all components to be reseated to start the PC,but now i don't have Graphics Card installed still my PC always restarts though.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004429010
BCP2: FFFFF88006A40CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112512-34741-01.dmp
C:\Users\Madmax\AppData\Local\Temp\WER-53414-0.sysdata.xml

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[Arc]

Hello madmax999.

Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

You have uploaded a single dump, that is a display/video related error.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 116[/COLOR], {fffffa8004429010, fffff88006a40cb0, 0, 2}

Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Followup: MachineOwner
---------

It is caused by the very old intel graphics driver.

 lmvm igdkmd64
start             end                 module name
fffff880`06a1d000 fffff880`06ff0500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    [COLOR=Red]Image name: igdkmd64.sys
    Timestamp:        Wed May 06 23:52:19 2009[/COLOR] (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get the updates from Intel Download Center, and follow http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html.

For more, post following Blue Screen of Death (BSOD) Posting Instructions .

 

[madmax999]

Thanks alot for taking time to reply me i'll upload my complete dump file,once again thank u very much.

 

[madmax999]

Still Problem persist

later as suggested i upgraded all my graphics drivers and every thing was fine,then i installed my graphics card and played a couple of games,suddenly my PC Shutdown and restart without any warning,no graphics card overheating still the PC restarted 3-4 times.Does this happen due to old windows 7 service pack or should i upgrade it to service pack 1 or else its the hardware problem?

 

[Arc]

Ensure it is a hardware problem or not. Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

See what comes out.

 

[madmax999]

thanks i'll check.
meanwhile what are the advantages with windows 7 service pack 1

 

[Arc]

It will give more stability and strength against threats .... viruses etc.

 

[madmax999]

ok,but my graphics card is new GTX 560ti and my motherboard is old does this cause any matching issues with each other

 

[essenbe]

No, it shouldn't cause any issues. Your board should be fine. Have you installed the Nvidia drivers? I notice your BSOD was caused by an Intel graphics driver.

 

[madmax999]

Ok.

 

[essenbe]

I'm not sure what OK means. You can download the Nvidia drivers for your card from Nvidia. Did you have a graphics card before the 560 TI? If you did, the drivers for the old card have to be uninstalled first. If you need instructions, let us know. Also, do you have Windows Updates turned on?

 

[madmax999]

Yes i had graphics card before i uninstalled its drivers and installed current graphics card drivers and are up to date and have old windows 7 service pack and upgrading to service pack 1.

 

[madmax999]

I have stress tested the Graphics Card using Fur mark,the maxing temp for GPU is 88C for continuous 2 mins,no graphics card failure or PC restart,but sudden shutdown and restart when watching movie.

 

[Arc]

As a side check, which player/codec do you use to play movies?

 

[madmax999]

I use K-Lite codec pack(321) player,as suggested I ran the fur mark for graphics card check and no errors or sudden shutdown happen but later after the stress test I started to play the Dark Siders 2 and NFS Most Wanted 2012,while playing the game the temperatures are around 78-81 Celsius and with the fur mark the max temp is 88 Celsius for around 2 mins and my card was stable and in my pc room there's always air conditioner at 24 Celsius,still PC sudden off and restart,please tell me is there any software to find out hardware fault or error as SF Diagnostic Tool always encounter problems and I'm unable to grab all dump or other required files

 

[madmax999]

Now it's happening with the gameplay also after playing the game for around 10-15 mins.

 

[Arc]

Install the latest display drivers. http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

Also, uninstall Klite, use Shark007.net - Windows 7 Codecs - WMP12 Codecs

Does anything change there?

Also, what is the cooler you use? I think you need additional cooler. Cooler Master is a nice thing, you may use it.

 

[madmax999]

Just now something strange happened while checking my system on Can I Run It site,while analyzing my PC with java my system froze and the display was black and my CPU was running,though there wasn't any response from CPU as I checked my keyboard keys like Caps-Lock,Num-Lock and Scroll-Lock and there wasn't any response,now i removed my graphics card and everything seems to be fine.My graphics card is new one purchased last December and hardly used for 1-2 months with the Crysis 2 and NFS Hot Pursuit 2010 after that,the problems like freezing with monitor blackout started,while monitor turns off the sound of game is heard for 2-3 seconds and the sound then lags constantly which results into PC Shutdown and restart,

 

[madmax999]

I Didn't get,cooler? Do u mean CPU heat-sink,its the stock one that came with the processor

 

[essenbe]

What GPU software monitoring program are you using, are you overclocked and I have never heard of your case, tell me the size and the size, number and location of the fans inside the case. Also, Please download and run Ungine Heaven. When you start it, set all settings to maximum as in the picture below, when the test first starts, press F9, that is a benchmark program, let it run to the end. I will need to know the results and what your temps are. You will have to have a good monitoring program for temps, or use GPUz, click on the sensors tab and save it to a folder on your desktop. Some monitoring programs also allow you to set a custom fan profile to keep temps down. 88C is pretty high, especially for 2 minute test. I use EVGA Precision X. You have to register to get it, but MSI Afterburner will do it also, both are free.

If you are having trouble getting the mini dump files, if you are the admin., go to C:/Windows, minidump, open the folder, you will get warnings but continue. Highlight all folders there and right click and select copy. Go to your desktop and right click an empty space and select Paste. It will tell you you don't have permission, but click continue. Now, right click that folder and select 'send to' from that list select 'compressed zip folder. Upload them with your next reply. Arc will read them. If you have any questions, please ask.