AMD driver v12.3 causes BSOD

[BrianBoi]

So I went and acquired ATI's newest driver,version 12.3 for my ATI HD 5870 and attempted to install it, and thats pretty much as far as I got. The software installed bits and pieces of AMD extras that come with it (CCC, Hydravision, etc.) and then as soon as it stared installing the driver, windows came up with the BSOD. I have only been able to run my card on v8.6... and nothing else.

I would like to update it now as some of the fixes that come with the new driver will actually benefit me.

Just thinking of something completely different, would NOT updating windows 7 cause an error like this to occur?? and are there any important updates that may help?? (Im running out if ideas as you can tell... )

Thank you in advance

 

[JMH]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[BrianBoi]

Ok so I hope this worked, I was able to attach the Minidump files (should be 4 of them) with no problem. However I was not able to attach the system info one from msinfo32. The forum says that the file (System Info.nfo) is invalid and wont upload it... might just be be but i tried 2 times and nothing...

Edit: I also hope this is all you needed... If I have left anything out, then please just let me know

 

[JMH]

Sorry for the delay in responding...

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

* If playing with video driver versions hasn't helped, make sure the box is not overheating.

* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[BrianBoi]

ok so I have downloaded Furmark and tried to run it. Turns out that the application wont even start... Windows saying that it was an APPCRASH :/ I havent been able to fix that as of yet....

As for the overheating fact, I have proven to my self countless time that it is not overheating... monitoring software for the card reports that, while gaming, the card is at a comfortable 65 degrees centigrade. The other thing with this is when i have driver version 8.6 on, the card works perfectly, with no problems. As soon as I put a later version on, the driver crashes....

I have just updated my pc and installed SP1 on it for windows 7. I will try installing the latest software from ATI again and report on what happens...

 

[JMH]

Good luck!

 

[BrianBoi]

Thank you !! lol but I wish it had worked,,, still the same result as last time with windows crashing and me getting the BSOD.... This is now after I have updated my whole system and installed SP1... Im not to sure what else to do :/

 

[JMH]

Submit the latest DMPs for analysis please.

 

[BrianBoi]

Latest DMP file 14/04/2012

 

[zigzag3143]

Latest DMP file 14/04/2012

Unfortunately you uploaded a shortcut to the data instead of the data itself. Please try again

 

[BrianBoi]

ah sorry about that, please let me know if this works....

 

[JMH]

Still a 116 error.

Did you work through these steps?

* If playing with video driver versions hasn't helped, make sure the box is not overheating.

* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

 

[BrianBoi]

Still a 116 error.

Did you work through these steps?

* If playing with video driver versions hasn't helped, make sure the box is not overheating.

* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

Yes I have tried these steps before and now with this current problem.... no difference, the driver wont even install in the first place. As I mentioned, when I am able to game, the card runs @ 65dergreesC

 

[zigzag3143]

Still a 116 error.

Did you work through these steps?

* If playing with video driver versions hasn't helped, make sure the box is not overheating.

* Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

* Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

* I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

Yes I have tried these steps before and now with this current problem.... no difference, the driver wont even install in the first place. As I mentioned, when I am able to game, the card runs @ 65dergreesC

So you have tried it with another video card right?

 

[BrianBoi]

[/QUOTE]So you have tried it with another video card right?[/QUOTE]

No I have not, Mainly because I have not been able to "borrow" another graphics card and the only other way would be to buy a new one...

 

[zigzag3143]

So you have tried it with another video card right?[/QUOTE]

No I have not, Mainly because I have not been able to "borrow" another graphics card and the only other way would be to buy a new one...[/QUOTE]

The only reason I mentioned it was to illustrate the fact you need to do all the possible things in the 116 list.

Might be a driver, or power, heat, configuration issue, or the card itself.

 

[BrianBoi]

Ah Ok I see what you mean. I would love to get hold of another card and try it to see what happens... just to put to rest simple things like is it windows, or power, or heat ect.

Im sure there is enough power, I have a 730watt PSU. Heat isnt a problem. So I am left to assume that its the driver or maybe the card its self :/... hmmm

 

[Ageeb]

Unfortunately, everything you did before installing SP1 for windows was futile, as this package requires it.

AMD Catalyst™ Software Suite Version 12.3 Release Notes

Important!
Caution!

• The AMD Catalyst Control Center/ AMD Vision Engine Control Center requires that the Microsoft® .NET Framework SP1 be installed for Windows XP and Windows Vista. Without .NET SP1 installed, the AMD Catalyst Control Center / AMD Vision Engine Control Center will not launch properly and the user will see an error message.

Notes.

• When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
• The Catalyst driver requires Windows 7 Service Pack 1 to be installed.
• These release notes provide information on the AMD display driver only. For information on the ATI Multimedia Center™, HydraVision, HydraVision Basic Edition, Remote Wonder, or the Southbridge/IXP driver, please refer to their respective release notes found at: http://support.amd.com/.
• AMD Eyefinity technology gives gamers access to high display resolutions. As pixel count grows, the graphics horsepower required to drive the displays at a reasonable frame rate can increase dramatically. Depending on the game and system configuration, users may notice texture corruption and reduced frame rates when running games in multi-monitor Eyefinity modes.
• Windows Driver Model (WDM) drivers are no longer bundled in the AMD Catalyst software suite. The WDM drivers install bundle can be downloaded independently through the AMD website

Guide on how to install an ATI graphics card and / or its drivers

Upgrade an old driver to the latest version from AMD.COM

1. Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
2. Verify that the operating system has the latest service packs / updates
3. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
4. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
5. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
   1. Article GPU-33 for a Windows 7 based system
   2. Article GPU-1 for a Windows Vista based system
   3. Article GPU-2 for a Windows XP / Windows 2000 based system
      
      Return to Table of Contents

Ageeb

 

[BrianBoi]

Unfortunately, everything you did before installing SP1 for windows was futile, as this package requires it.

AMD Catalyst™ Software Suite Version 12.3 Release Notes

Important!
Caution!

• The AMD Catalyst Control Center/ AMD Vision Engine Control Center requires that the Microsoft® .NET Framework SP1 be installed for Windows XP and Windows Vista. Without .NET SP1 installed, the AMD Catalyst Control Center / AMD Vision Engine Control Center will not launch properly and the user will see an error message.

Notes.

• When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
• The Catalyst driver requires Windows 7 Service Pack 1 to be installed.
• These release notes provide information on the AMD display driver only. For information on the ATI Multimedia Center™, HydraVision, HydraVision Basic Edition, Remote Wonder, or the Southbridge/IXP driver, please refer to their respective release notes found at: http://support.amd.com/.
• AMD Eyefinity technology gives gamers access to high display resolutions. As pixel count grows, the graphics horsepower required to drive the displays at a reasonable frame rate can increase dramatically. Depending on the game and system configuration, users may notice texture corruption and reduced frame rates when running games in multi-monitor Eyefinity modes.
• Windows Driver Model (WDM) drivers are no longer bundled in the AMD Catalyst software suite. The WDM drivers install bundle can be downloaded independently through the AMD website

Guide on how to install an ATI graphics card and / or its drivers

Upgrade an old driver to the latest version from AMD.COM

1. Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
2. Verify that the operating system has the latest service packs / updates
3. Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
4. Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
5. Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
   1. Article GPU-33 for a Windows 7 based system
   2. Article GPU-1 for a Windows Vista based system
   3. Article GPU-2 for a Windows XP / Windows 2000 based system
      
      Return to Table of Contents

Ageeb

Ageeb
Thank for shearing that very informative information from AMD. I followed all the instructions word for word and even disabled my anti virus, turned off my firewall and exited my webcam software. As stated I uninstalled the old AMD software and reinstalled the new versions one. . . unfortunately this had the same exact result as before, the install manager gets up to where it installs the driver, the screen flickers off (as it warns it will) and then the next thing I see after that is the BSOD.

As far as I can tell, there is no AMD software that has been installed (Catalyst Control Center or Hydravision etc.) and on average when I open my games up, I am able to navigate the menu, but as soon as the game loads or just after, it then freezes and AMD comes up with an error message. The usual one saying that the display driver has stopped responding but has successfully recovered. :/