AMD = Update Drivers or Leave Alone ???

[BuckSkin]

Hi,
we have this card in two of our machines and really like everything about them.

https://www.amazon.com/gp/product/B00JRSPXMQ/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Gigabyte AMD Radeon R7 240 GDDR3-2GB DVI-D/HDMI/D-SUB OC Video Graphics Cards GV-R724OC-2GI REV2.0

They have taken everything we have thrown at them and worked flawlessly.

We use several resource-intensive photo editing programs; and, with one exception, all work well.

We have two versions of this one program that we use, Perfect Effects Version 9 and On1 Effects Version 10, that are untrustworthy and not consistent in use.
Without going into a bunch of detail, the program opens and works fine right up until we save our work.
I may successfully edit and save five or six photos and then it will crash on saving; sometimes the work manages to get saved and sometimes not.

When it crashes, it will go through all of the save motions and, just when the main window reappears, I get the Windows notification that the program has quit working and close the program.

Once it ever crashes, it will then crash with every save.

I have sought assistance with this problem and the only advice that I have not yet followed is to update our video-card drivers.

As everything else works flawlessly, I am a bit skeptical of messing with updating drivers.

Others who use this same program say they do not experience the crashing problem that we are having.

With the evidence given, does it point toward a video-card driver problem or just a problem with the photo program?


If I do opt to update to the most recent driver, win7-64bit-radeon-software-adrenalin-edition-18.4.1-April-26-2018, will it simply overwrite my current driver; or, must I first uninstall the current driver ?

Thanks for reading and all help is appreciated.

 

[mrjimphelps]

It sounds like the problem is with your photo program. Perhaps a memory leak in the save routine of the program. Some memory is leaked each time you save something. By the time you have saved your work a few times, it has leaked so much memory that your system crashes.

Is there an update to that software? Or perhaps an older version? I suggest you try to find one or the other, to see if that will fix the problem.

Before you do anything, create a restore point in Windows, and do a backup of your system.

 

[BuckSkin]

It sounds like the problem is with your photo program. Perhaps a memory leak in the save routine of the program. Some memory is leaked each time you save something. By the time you have saved your work a few times, it has leaked so much memory that your system crashes.

Is there an update to that software? Or perhaps an older version? I suggest you try to find one or the other, to see if that will fix the problem.

Before you do anything, create a restore point in Windows, and do a backup of your system.

Thank you for your thoughts on my problem!

Yes, I always like to have a back-up plan; so long as one is ready, nothing bad will happen.