Another BSOD, now after new HDD and Win7 install and Windows updates

[PatrickGSR94]

So last week I posted about BSOD's just after the computer booted up and/or I logged in: http://www.sevenforums.com/bsod-help-support/329423-bsod-just-after-logging-desktop-comes-up.html

I ran tests and found bad sectors on my original 3 1/2 year old Seagate 1 TB drive. So I went ahead and installed a new WD drive yesterday and started a clean reinstall of my stuff.

I reinstalled Office 2010 and a couple of other programs, then started the download/install process of 140+ updates. I had to leave the office at 5 pm before the updates were finished installing, so I just let it sit there and keep going.

This morning I came back in to a "Windows had recovered from an unexpected shutdown" message. Looking in the Event Log it looks like it happened in the 5 PM hour yesterday, and I think the updates had finished installing, but I'm not totally sure. Actually I just looked and it says there is 1 more important update and few optional ones.

Before I swapped my HDD yesterday I booted into the Dell utility partition on my old HDD and ran memory tests, and they all passed.

Any ideas?

 

[Thedoctor44]

Please update your graphics driver, it's outdated.

Here's some instructions if you are unsure how to update it.

How-To Install AMD Catalyst? Drivers For A Windows® Based System

fffff880`0687c000 fffff880`068cc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        [COLOR="Red"]Wed Apr 20 02:22:32 2011[/COLOR] (4DAE3558)

 

[PatrickGSR94]

Just updated it to the latest dated last week I believe.

Just curious, is that for sure what caused the BSOD or you just happen to see that one with an older driver?

 

[Thedoctor44]

It was pointing to your graphics driver and the fact that it was so outdated it generally fixes it.

If you get any more issues let me know.

When you feel confident that the issue has been resolved (whenever that may be) then please mark the thread as solved.

 

[PatrickGSR94]

Another BSOD shutdown happened apparently Saturday morning around 4 AM according the event logs.

Should I create a different thread?

 

[Thedoctor44]

Upload the list of all the third party drivers Using NirSoft DriverView:

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

 

[PatrickGSR94]

Here it is, thanks.

 

[Thedoctor44]

   Warning

Before changing drivers, make sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually.

Can you update your Broadcom Netlink Gigabit Ethernet Driver.
You can update it here.

Ethernet NIC NetLink Driver Downloads | Broadcom

Your Intel Management Engine Interface needs updating.
You can update it here.

https://downloadcenter.intel.com/Se...dType=Drivers&keyword=intel+management+engine

 

[PatrickGSR94]

Tried both of those, the Broadcom driver would not install. Windows just keeps saying the 2009 driver is the best driver. The Intel ME driver keeps telling me my computer does not meet the minimum requirements or something.

Had another BSOD this morning. Seems like it's been happening right around 4 AM every time.

*edit* nm the Broadcom link above was to the wrong driver. I figured out that I have the 57780 model which required a different driver. So got that one updated, but still can't seem to get the Intel ME one to take.

 

[Thedoctor44]

Sorry about that, it's difficult when I can't find the exact model.

Can you run another DM log collector to see if we can find another in the Event Viewer.

 

[PatrickGSR94]

You mean this?

 

[Thedoctor44]

Can you update your logitech drivers.
Update them here.

Logitech Support - Downloads, Manuals, FAQs & More

Can you also remove Trend Micro Internet Security and replace it with MSE (for testing purposes)

I recommend you to also install Malwarebytes.

   Warning

Make sure you don't enable the Malwarebytes pro trial.

Post back the results.

 

[PatrickGSR94]

My Logitech drivers are already the latest, just downloaded and installed them last week.

Yes I have been meaning to reinstall MBAM just haven't had a chance to yet.

Meanwhile yet another BSOD about 5:30 this morning. It's getting to be a daily occurrence, thankfully not during the day while I'm working. It's always while the machine is logged off. It almost seems like it concurs within an hour after Windows Update checking for updates. Yesterday it checked around 3:20 AM and the BSOD occurred at 4:02. Today WU checked at 5:19 AM and then the BSOD happened at 5:35.

I do appreciate everyone's help in trying to figure this out.

 

[Thedoctor44]

Can you run Driver View again. You're still getting bugchecks from a USB device. What devices are plugged in when it BSODs?

 

[PatrickGSR94]

Current USB devices are the Logitech keyboard/mouse receiver, the power for my Dell speakers, and one thumb drive that I just started using to keep personal files on at the office instead of on my work computer's HDD.

No BSOD last night, so that's good. But who knows if it's because of something I did yesterday or not. I need to be going back to Trend Micro soon, though, as that's what my company has paid for to use on all office machines and server.

Here's my current driver view.

 

[Thedoctor44]

You still have Trend Micro installed. You should uninstall it if you get any more BSODs.
Do you have a spare mouse you can try?
If so remove all Logitech mouse drivers before.
Only do the following if more BSODs occur.

 

[PatrickGSR94]

Super busy on deadlines this week so I'll try your suggestions as soon as I can.

I worked remotely via RDP into my workstation on Saturday and Sunday, and yesterday when I connected it showed it had BSOD'd around 1 AM Sunday morning.

 

[Thedoctor44]

Upload the new dump files.

 

[PatrickGSR94]

So last night I was working remotely from home, connected to my workstation, when it booted me off around 11 PM. Couldn't connect back in. This morning I came in to see my screens saying "Keyboard failure, F1 for setup or F2 to load current settings" or some such language. When I left last night I had no USB devices connected other than the Dell speakers. No keyboard/mouse, and no USB flash drives.

Super frustrating as I'm trying to make a deadline today.

 

[Thedoctor44]

Your broadcom NetLink Gigabit Ethernet driver is causing issues.
Try updating it here

Ethernet NIC Driver Downloads | Broadcom

*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 [COLOR="Red"]k57nd60a+0x35bdd[/COLOR]

fffff880`0ff7d000 fffff880`0ffef000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        [COLOR="red"]Fri Jul 26 09:01:03 2013[/COLOR] (51F22CBF)
    CheckSum:         0007FEC2
    ImageSize:        00072000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It dates back nearly over a year so an update should help.

Can you roll back your graphics driver a couple of versions, I know I asked you to update it but these latest versions can cause issues.

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 [COLOR="red"]atikmdag+0x82a68[/COLOR]

fffff880`0f017000 fffff880`0ff27000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="red"]Fri Apr 18 03:13:16 2014[/COLOR] (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

As for rolling back the graphics driver you have 2 options really...
Roll back using the device manager.

Or remove all AMD software and re-install using a previous version.
It's your call.