Solved Another IE11 Update failure - Error Code 9C48

[LaurieD227]

I have a new laptop running Win7 Pro SP1 64-bit as its operating system. It came with IE8. I've been applying the dozens of Windows updates that keep showing up, and they all seemed to apply successfuly until I reached the IE11 update/upgrade. That's when things got weird.

-It kept saying that it had failed, with an error code of 9C48.
-If I restarted, it tried to reinstall the update (which failed) and then when I would re-run Windows Update it would show the IE11 update as an important pending update to be applied.
-However, when I would launch IE and check the "About IE" info, it showed that I was running IE11 not IE8. It was as if it was sort of installed but not fully.

Through internet searching, I stumbled on a couple of your threads. I hadn't read the warning about "don't try acting on advice given to another user" yet so I tried some of the suggestions as follows:
- I installed and ran the System Update Readiness Tool. The CheckSUR and CheckSURpersist logs both show "no errors detected."
-I ran System File Checker (sfc /scannow) and the result was that "Windows Resource Protection did not find any integrity violations." (If I had known about "verify only" I would have run that, but this was my first exposure to this tool.)
-I doublechecked a list of IE11 update prerequisites, and it looked to me as though all the required updates were installed.

Here's where I got brave (or foolhardy?):
-When I scanned some of my logs, I found some comments about "newer version already installed."
-I followed the instructions for manually uninstalling IE11 that I found on the MSDN blog site, through a link I found in your 25 Oct 2014 thread on this error.
-I also made sure to change my Windows Update settings so no updates would try to auto install.
-I overlooked and therefore did NOT do the additional step recommended in your October thread, the one that reads as follows:

"Start an Elevated Command Prompt:
Type in, pressing enter after each line:

cd "%userprofile%\Desktop"
IE11Update.exe /update-no

Allow the installation to complete. Restart your computer when done."


Current status:
-My version of IE is back to being IE8 and it appears to be working normally.
-Windows Update is offering me downloads for IE9 and IE10 (as "important"), and IE11 (as "optional). I have not applied any of these updates.
-I have applied all other Windows updates offered to date, but I check first to see what they are.

I need to know what I should do next - the appropriate steps and their sequence.
-do I need to do the last step from the October thread (described above)?
-do I have to install IE9 and then IE10 before installing IE11?
-what else do I need to do?

I want to get Windows and IE settled down so I can proceed with installing other programs as I migrate from my old laptop. The machine came with the OS preinstalled and so far all I've added are Norton and Firefox.

Thanks!

 

[LaurieD227]

Log Files

Here are some of my log files - CheckSUR, CheckSURpersist, IE11_main and windowsupdate.


I assume you may want to see my CBS logs, but I will need some help getting you what you want. I wound up with 1 CBS log and 5 CBSpersist logs, and when I zipped the folder it was 171MB in size which is way too big to upload here. I can try zipping the individual files to see if any of them would be small enough to upload.

FYI, I'm not an IT person and I have minimal experience knowing what I'm seeing when I try to read a log file. So please keep things simple where you can.

Thanks!

 

[NoelDP]

CheckSUR is clear.

We really need the CBS.log file (copy it to the desktop first, then compress the copy for upload) and the most recent CBSPersist file as well - there are some complex errors showing in your windowsupdate log.

 

[LaurieD227]

Sorry, I didn't see this right away. Thank you for responding so fast.

I had copied the CBS folder to my desktop yesterday and tried to zip it and it was too big to upload even when zipped. The CBS log file alone showed as over 500 MB (unzipped) and 28MB (zipped).

Today at least the CBS log file is small enough to upload so I have attached it here.

The most recent CBSpersist cab file (dated 2/27/2015, 4:09pm) shows as about the same size whether zipped or unzipped - 25MB - which is still too large to upload. Is there some tool I can run to create a current CBSpersist file that might be smaller? Or could I extract from the cab and perhaps wind up with something I could zip and download? (I have never worked with CBS files before so I'd need some direction.)

If I cannot upload it here, could I perhaps send it to an email address, or upload it to an FTP server or something?

Again, thanks - you have no idea how valuable it is to have access to experts like you and the others in this forum.

 

[NoelDP]

The SFC data has rolled off into one of the more recent CBSPersist files - please try and post the two latest ones. You could upload the large ones to a fileshare service such as DropBox or OneDrive, and post a link, but we do need that data


The posted CBS.log only contains three errors - all of a type similar to this...

2015-02-27 17:57:22, Info                  CBS    Session: 30429937_2191053639 initialized by client WindowsUpdateAgent.
2015-02-27 17:57:22, Info                  CBS    Identity missing version. [HRESULT = 0x80070057 - E_INVALIDARG]
2015-02-27 17:57:22, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
2015-02-27 17:57:22, Info                  CBS    Session: 30429937_2191103637 initialized by client WindowsUpdateAgent.

This surprises me, as the CheckSUR log showed as clean, and is I think designed to pick up this error-type.
If I'm right, it appears to relate to the following package...

Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0

Hopefully, the other logs will either confirm or refute my thoughts.

 

[LaurieD227]

Okay - I'm establishing a Drop Box account and will post the link as soon as the files are uploaded.

 

[LaurieD227]

Okay - I finally got a Drop Box account established and I uploaded all the log files from the day I had the problem. I have pasted the link below. This is the first time I've done this so keep your fingers crossed that I did it right .

BTW, this zip file is 171MB (the original was 650MB) so I suggest you read UPDATE 2 (below) before you download it

https://www.dropbox.com/s/85obsbsp7wn1tvm/CBS%20as%20of%2002272015.zip?dl=0


UPDATE: I realized that you may need the additional CBSpersist file that was created after the ones in the zip above, so I zipped it and uploaded it. The link is in the next post. BTW, this zip file is 25 MB. It contains only the most recent CBSpersist file (the one dated 2/27/2015 4:09pm)


UPDATE 2: In case you don't want to deal with my large ZIP files, I have a tiny zip file attached here. It contains screen shots showing the files in my CBS folder for the 27th, 28th and the 1st. If you want to pick and choose a couple of files you want to see, let me know and I will zip only those, redo the upload, and post the new link(s).

 

[LaurieD227]

Okay - I have uploaded the additional CBSpersist cab from 2/27 (the other 5 were from 2/26) and have pasted the link below:

https://www.dropbox.com/s/01ya8963ezz85t8/CBS%20addl%20files%2002282015.zip?dl=0

-Between these two uploads, you will have both the 2/27 and 2/28 CBS files, plus all 6 CBSpersist files, plus the CheckSUR logs.
-I already posted the windowsupdate log and IE11_main log from 2/27.
-In case it will be of use, I also attached the March 1 windowsupdate log below.

Please let me know if there are any other files that you might need. Thanks!

 

[LaurieD227]

One additional note:

If necessary, I suppose I could try a repair install or even wipe the drive and do a clean install from scratch. I have deliberately NOT yet installed most of my programs, created any user accounts other than my Admin account, or saved any data other than the files associated with this issue. All I've installed (other than Windows updates) are Norton, Firefox, Dropbox, and Adobe Reader.

The good news is that, if we have to go this route, I actually have done a complete Win7 Pro install on a clean drive once before - I put a new hard drive in my older laptop a while back, loaded everything from scratch back, and it still works!

 

[NoelDP]

You have some very strange errors in your CBS.log...

 Line 434184: 2015-02-27 01:05:26, Error                 CBS    Only package owners can remove package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~11.2.9600.16428 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 434196: 2015-02-27 01:05:27, Error                 CBS    Only package owners can remove package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 434208: 2015-02-27 01:05:28, Error                 CBS    Only package owners can remove package: Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856ad364e35~amd64~en-US~11.2.9600.16428 [HRESULT = 0x80070005 - E_ACCESSDENIED]
 Line 439821: 2015-02-27 01:06:32, Error                 CBS    Shtd: Failed while processing non-critical primitive operations queue. Non-critical primitives will be retried from SMSS. [HRESULT = 0x80070020 - ERROR_SHARING_VIOLATION]
 Line 854570: 2015-02-27 01:09:34, Error                 CBS    Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]

I've never seen these before - but I suspect that they are the result of registry corruption.
I'll do some research and ask around and see if I can find a cure - or at least some idea of what's happenings.!

 

[LaurieD227]

Noel -

I've only had this laptop for a week. The warranty on it doesn't cover problems I cause, but the company from whom I bought it wants to have happy customers. While they don't offer in depth (ie log file level) support over the phone, they are willing to reimage my hard drive with their original image at no cost for the work. (I would then redo updates and installs and such - much more slowly and cautiously this time!)

One advantage of that is it keeps their hardware/software warranty intact; if I were to do my own reinstall, that might mean that only the hardware was still warrantied; another advantage is that I would have a hardened, tested image including both operating system and drivers. There is something to be said for that.

I don't know what you were able to learn thus far about my very strange errors. When I went back into my oldest CBS log, there were errors there that predated the IE11 install, so I'm not sure what to think, or how tangled a mess this will wind up being. (On my current 32 bit laptop, I successfully replaced my hard drive and did my own Win7 install in March 2011, and on that one Windows Update has been a lamb - only 2 failed updates out of over 350 total. Sheesh!)

If I do start over, I'm sure I will wind up needing more help in the future from you and others on this site. (I figure to start by hitting the tutorials on this site so I'm better equipped next time.) I'm also very aware that there are a lot of other people needing help on this site. I'm thinking this approach might be a better use of your time as well as mine.

What do you think?

Laurie

 

[NoelDP]

I think in view of that, you should take the offer to reformat and reinstall - I'll post my preferred methodology for installing all the updates a bit later.

 

[NoelDP]

I think this covers it...

Here's my preferred methodology for installing the 200+ windows Updates in Vista and Win7...
Note - between each of the below batches of updates, reboot at least once, even if the machine auto-rebooted during the updates. After teh update, do a new Check for Updates. Add any remaining updates or failed updates to the next batch.


1) Install all 'Security Update for Windows'
Reboot
Check for Updates
(some will have failed, and some new ones will have appeared)
2) Install the remaining/new 'Security Update for Windows'
Reboot
Check for Updates
3) Install all ordinary 'Update for Windows'
Reboot
Check for Updates
4) install updates for IE8 - but NOT IE 9/10/11
Reboot
Check for Updates
5) install all other updates EXCEPT .NET ones and IE9/10/11
Reboot
Check for Updates
repeat 5 until there's nothing left in the main window except the .NET and IE upgrades
6) Install all Security Updates for .NET - but nothing else
Reboot
Check for Updates
7) Install all other .NET updates
Reboot
Check for Updates
8) Install IE10 if offered - IE11 should wait if it's still an Optional update.
9) Install the IE10 updates, then install IE11 and update that.

Then install anything you want out of the optional updates.

 

[techtitan100]

Noel I like your way of installing updates, I think the next time I need take my laptop back to factory defaults due to it going slow, I might just use your suggestion, last time I did it and installed all the updates at once and left my machine sit overnight to finish installing all 200+ updates and when I got up I restart my computer and when it came back on, I got Failure Configuring Windows Updates, Reverting Changes, so I forced a shutdown and turned it back on the message went away, I technically reset Windows Updates and went about installing the updates at about 25-50 updates at a time and they all went fine then

 

[LaurieD227]

Noel -

Thank you for posting the methodology - I was going ask advice for how best to safely post all these updates as my next question.

I have a couple of additional questions while I'm waiting to get my machine back:
- I know it says to install IE10 before installing IE11, and I'm fine with that, but what about IE9?
Do I need to install it at all, or can I skip from IE8 directly to IE10?
- What about the System Update Readiness Tool - can that be downloaded and run at any time, or do I need to wait until a specific point in the sequence?

I feel like after applying each set of updates and rebooting as described, I probably will also want to review my update history and maybe even look at logs to see if I am getting errors as I go; I might even feel the urge to run SUR or SFC or both. I guess I'm a little gun shy at this point. :shock:

I will post what happens once I have my machine back and am applying the updates. Let's hope that process is uneventful ...

Thanks again -
Laurie

 

[NoelDP]

About IE...
I like to ensure that there's a stable and up-to-date base before upgrading it - hence the updating of IE 8 before adding a later version.
There's really no significant advantage of IE9 over IE8, so I don't bother upgrading to that at all - yes, you can go straight to 11, but I've found that sometimes it's better to have 10 in place and upgrade that rather than go direct to 11.

By all means, check the History every time - but don't be alarmed by a few errors each batch. sometimes WU gets the install order a little wrong, and sometimes an update will block the install of some other updates until i's been fully installed.
Only if you see the same update failing 3 or more times should you worry, and start thinking in terms of CheckSUR and SFC.

 

[techtitan100]

I had to downgrade from IE11 to IE10 because I didn't like the way certain things were working and then I downgraded back to 9 from that because 10 would not display correctly

 

[LaurieD227]

Guys, thanks for the additional guidance and input.

On my 32-bit Win7 machine, IE11 is behaving itself, so I will probably at least try to upgrade to that version eventually - but as you say, only after I have a stable updated base install. I plan to upgrade to IE10 first, as that worked well for all our household computers.

More to follow after I get my machine back.

 

[LaurieD227]

Well, I don't yet have my machine back, but I do have an update.

Apparently, the tech at Pro Star (where I got my laptop) has not only re-installed my Win7 operating system, but I was advised that they also installed my Windows updates for me. Wow - talk about service above and beyond the norm! (They also upgraded my shipping from ground to second day air - yippee! It's due Monday.)

This sounded like a wonderful thing, until I realized that I have no clue how the tech applied the updates.
- If they followed a strategy and checked for errors as they went, I may get a machine that is both up to date and error free. (This is what I hope and expect to receive. BTW, the folks at Pro Star knew that the cause of the reinstall was my Windows Update problems.)
- If they just downloaded them and let them rip, then I may have errors and conflicts just like what happened when I applied my updates the first time.

Therefore, as a precaution, I'm planning to do a thorough walkthrough of my laptop when I get it back, to check for errors and problems, before I do anything else with it. This is where I need advice:

So far, here's what I plan to do:
- Save a copy of all current logs before I do anything - CBS logs, WindowsUpdate logs, IE[XX]_main logs (for whatever version or versions have been installed)
- Review my Windows Update History to see which updates the tech tried to apply, and whether they succeeded or failed. (Note any error codes if I see any.)
- Also check to see if they upgraded IE from IE8 to 9 or 10 or 11 or any combination thereof, and see whether those updates succeeded or failed (and any error codes)
- Run SFC ("verify only" for now) and the SUR tool
- Make copies of all results and of any new or changed logs, including the CheckSUR logs
- Post the logs here for expert review and feedback, since I don't really know how to read and interpret log files

So - what else should I plan to do in order to try to find errors, conflicts, and problems with my Win7 install? Are there additional tools I need to run, or logs I need to capture? Any other steps?

Thanks in advance -

Laurie

 

[NoelDP]

I think you've pretty much covered all the bases there

You could/should also create a backup image of your system on external media, so that if necessary, you can get back to the same state the machine arrived in.