Anyone else run into this problem?

[Mortred]

Just off a fresh install of windows 7 ultimate 64, for some reason it erased a shortcut icon, I uninstalled and reinstalled the program and when I reinstall the shortcut will appear for awhile but eventually gets erased. I did a virus scan just in case and nothing shows up.

pic for reference

By the way it only does it to that program.

 

[Qdos]

Create a shortcut to defraggler within its own folder, and try pinning or dragging the shortcut to the start menu or taskbar. This also happens with a couple of Acronis 2010 TrueImage builds in x64 W7 I've noticed.

 

[Mortred]

Thanks for the advice, unfortunately that didn't work, it just creates another missing icon shortcut, even If I pin it to taskbar/start menu. What I find weird is that I was running this same version of windows before I had to reformat/reinstall and it worked perfect before.

pic of installation folder

 

[Qdos]

I put defraggler on a friends Acer Veriton machine (w7 x86) and didn't encounter the same problem, but I did have the Acronis 2010 Ti icon play up in precisely the same fashion, and fixed it by doing what I suggested to you - perhaps there's a minor glitch with Defraggler which will be sorted in its next update?

 

[johngalt]

take a look at the properties of the shortcut - where is it pointing too?

Also, take a look and see if the application itself is not being removed for whatever reason....

 

[seekermeister]

Sometimes, you can right click and go to the Properties of the Start Menu item, and choose the Select Icon button at the bottom. Once, when I did this, and the window that opened showed the right icon image, I just reselected it and it worked. Other times, browse to the program's folder and select the icon, or possibly the program's .exe and select it.

 

[satchmo]

Sometimes, you can right click and go to the Properties of the Start Menu item, and choose the Select Icon button at the bottom.

I had this exact same problem with the exact same program (Defraggler and CCleaner). I did the procedure as described above and the problem has not returned ever since.

 

[Mortred]

I tried doing the select thing, it has icon in it but still wont work when I select it, so weird.

 

[Frostmourne]

Have you tried contacting the makers of defraggler?

 

[AntiSilence]

Have you tried contacting the makers of defraggler?

Piriform - Download CCleaner, Defraggler, Recuva - Millions of users worldwide!

 

[pat247]

I have one question. Why are you using a 32-bit defrag program on a 64-bit operating system?

 

[Frostmourne]

My Defrag is 64-bit compatible.

 

[AntiSilence]

I have one question. Why are you using a 32-bit defrag program on a 64-bit operating system?

Defraggler is compatible with a 64-bit OS (XP-64 included).

 

[green98ls]

I tried doing the select thing, it has icon in it but still wont work when I select it, so weird.

have you tried restarting the computer after re selecting the icon?

I had this happen with Tuneup Utilities 2010 and Acronis True Image, it took a couple times of re selecting the icon and restarting the computer for the icon to stick.

 

[jfar]

Hi, try this and see if it helps.
In order to fix the problem where shortcut icons turn to blank icon, try to refresh or rebuild the cache database for icons.
To refresh and reset the icons cache, go to the following folder:
C:\Users\\AppData\Local\
To see the hidden AppData folder, go to Organize -> Folder and Search Options
-> View tab, and select Show hidden files, folders and drives, and uncheck Hide protected operating system files (Recommended).
Once inside the folder, delete IconCache.db. Create a new file named IconCache.db, and set it to Read Only attribute in Properties (if the file is not read only, the cache won’t be reset). Then restart the computer
. Remove the Read Only attribute of IconCache.db file, and the icons cache will be refreshed. The step will restore the desktop shortcut icons to their lawfully icons.

 

[Mortred]

Thanks Jfar that worked!

 

[jfar]

Glad it helped.