AppHangB1 Error with iTunes Match

[tste]

Dell Inspiron 570 Desktop; Windows 7 Professional 64-bit; Service Pack 1 (latest update).

Apple iTunes 11.0.5.5

ITunes come up fine; turning on iTunes Match:
1. Sending Info - Ok
2. Delivering iTunes Match Results - Ok
3. Uploading Remaining Songs - results in Error: iTunes Has Stopped Working

From Action Center:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 10.6.1.7=========> Note: iTunes says Version is 11.0.5.5
Application Timestamp: 4f71aced
Hang Signature: 0360
Hang Type: 6144
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 0360ccf5149c3da2e0bb26c2a54930c7
Additional Hang Signature 2: 5c41
Additional Hang Signature 3: 5c41e8c906248068ccbd4445447355a0
Additional Hang Signature 4: 0360
Additional Hang Signature 5: 0360ccf5149c3da2e0bb26c2a54930c7
Additional Hang Signature 6: 5c41
Additional Hang Signature 7: 5c41e8c906248068ccbd4445447355a0

From Event Viewer:
iTunes.exe11.0.5.5520e4d27KERNELBASE.dll6.1.7601.17965506dbe508000000300013219149001cea7e8bfe962c0C:\Program Files (x86)\iTunes\iTunes.exeC:\Windows\syswow64\KERNELBASE.dlldc102a77-13dc-11e3-b466-00262dd1a5ee

I have also run SFC System File Checker and results were No Errors

Any Help?

 

[SandeepP]

Dell Inspiron 570 Desktop; Windows 7 Professional 64-bit; Service Pack 1 (latest update).

Apple iTunes 11.0.5.5

ITunes come up fine; turning on iTunes Match:
1. Sending Info - Ok
2. Delivering iTunes Match Results - Ok
3. Uploading Remaining Songs - results in Error: iTunes Has Stopped Working

From Action Center:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 10.6.1.7=========> Note: iTunes says Version is 11.0.5.5
Application Timestamp: 4f71aced
Hang Signature: 0360
Hang Type: 6144
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 0360ccf5149c3da2e0bb26c2a54930c7
Additional Hang Signature 2: 5c41
Additional Hang Signature 3: 5c41e8c906248068ccbd4445447355a0
Additional Hang Signature 4: 0360
Additional Hang Signature 5: 0360ccf5149c3da2e0bb26c2a54930c7
Additional Hang Signature 6: 5c41
Additional Hang Signature 7: 5c41e8c906248068ccbd4445447355a0

From Event Viewer:
iTunes.exe11.0.5.5520e4d27KERNELBASE.dll6.1.7601.17965506dbe508000000300013219149001cea7e8bfe962c0C:\Program Files (x86)\iTunes\iTunes.exeC:\Windows\syswow64\KERNELBASE.dlldc102a77-13dc-11e3-b466-00262dd1a5ee

I have also run SFC System File Checker and results were No Errors

Any Help?

Hi tste,

Welcome to Seven forums.

Please check this relevant article which might be useful in this regards for you:

https://discussions.apple.com/thread/3503461?start=30&tstart=0

Keep us posted with the results so we can advise you further.

 

[tste]

Link was for Mac Problem

Sandeep - thank you for the email - the info in the link that you provided was all for an iTunes Match problem on Mac computers - I am using a PC running Windows 7, so the advice in that thread doesn't seem to apply to my problem.

Thanks
Tom

 

[SandeepP]

Sandeep - thank you for the email - the info in the link that you provided was all for an iTunes Match problem on Mac computers - I am using a PC running Windows 7, so the advice in that thread doesn't seem to apply to my problem.

Thanks
Tom

Hi Tom,

Thanks for your reply. Have you tried removing and re-installing itunes on the system and check if it resolves the issue.

Also, check this link which discuss the similar issue with Windows 7 64 bit:

https://discussions.apple.com/thread/2637987?start=0&tstart=0

Keep us posted with the results so we can advise you further.

 

[tste]

Thank you again for the email; first, yes I did uninstall and reinstall iTunes and that did not work. The new link that you provided might be a clue, but might take a bit of time to do - so I will try that also and let you know.

Thank you again for your help.
Tom

 

[SandeepP]

Thank you again for the email; first, yes I did uninstall and reinstall iTunes and that did not work. The new link that you provided might be a clue, but might take a bit of time to do - so I will try that also and let you know.

Thank you again for your help.
Tom

Hi Tom,

You are welcome. Please perform the steps with your convenience and let us know if the issue persists so we can advise you further.

If you have any further queries, please feel free to contact us.